Navian Hawaii
After Hours Patient Care Manager (Full-Time)
Navian Hawaii, Honolulu, Hawaii, United States, 96814
After Hours Patient Care Manager (Full Time)
Join to apply for the
After Hours Patient Care Manager (Full Time)
role at
Navian Hawaii .
More than a nursing job, this is a position with a higher purpose – you impact people’s lives on a personal, human level. As a Navian Hawaii Patient Care Manager, you will lead the after‑hours team, guiding patients and their families on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find beauty and joy in every moment, and providing each person with kindness and dignity.
Position Summary The Patient Care Manager (PCM) leads an after‑hours Patient Care Team based upon the shared values, mission and vision of Navian Hawaii. The PCM coordinates the activities of a multidisciplinary team to achieve the highest quality patient and family care outcomes. Rooted in evidence‑based practice, the PCM works closely with Hospice Medical Directors to provide comprehensive physical, emotional, social and spiritual care aligned with the individualized needs of patients and families.
The PCM supervises and coordinates the day‑to‑day delivery of patient care services, promotes an interdisciplinary care model, and provides leadership and coaching to staff to achieve excellence in practice, responsibilities, and customer service. The PCM is accountable to the Director of Clinical Operations for implementing initiatives necessary to achieve Navian Hawaii’s qualitative and strategic goals.
Primary Responsibilities Clinical Care
Provides direct supervision to assigned clinical team members to assure quality patient care, productivity standards, and compliance with Navian Hawaii Policies and Procedures.
Leads Interdisciplinary Group meetings (IDG) for development, review, and revision of the patient/family plan of care in accordance with CMS Conditions of Participation.
Ensures accurate and timely documentation of all patient care activities per Navian Hawaii standards.
Active member of the Navian Hawaii Quality Improvement Workgroup, contributing to the analysis of quality data and, with the QI Workgroup, creating and implementing performance‑improvement processes.
Performs supervisory visits with field staff.
Professional Relationships
Thoroughly understands and works according to Navian Hawaii values, clearly articulating expectations to direct reports.
Serves as liaison with community referral sources and partners such as nursing homes, care homes, vendors, etc.
Assists with developing expectations and evaluating care provided by affiliated vendors and agencies.
Acts to develop and maintain long‑term, beneficial collaborative relationships across Oahu and other served areas.
Supports clinical experience placements for professional students as approved by the DCO/President.
Program Development
Participates in developing and implementing programs to accomplish strategic objectives or other desired goals.
Evaluates staffing needs and recommends changes to the DCO.
Staff Development
Identifies learning needs of direct reports and works with the DCO to promote improved clinical care delivery.
Coordinates staff education and clinical mentoring to achieve individualized development goals.
Provides coaching and feedback to clinical staff to achieve performance goals.
Participates in recruitment and professional development of clinical staff, coordinating orientation with Human Resources.
Contributes to the development of in‑service education for all Navian Hawaii staff and volunteers as requested.
Acts in public and professional education, directly through Navian Hawaii’s efforts and/or in collaboration with others in the community, coordinating with the DCO and Director of Marketing and Business Development.
Administration
Participates in performance evaluation and disciplinary action (if needed) of staff.
Develops and revises written patient care policies and procedures.
Serves as a member of the Navian Hawaii Clinical Management Team.
Provides cross‑coverage for other members of the Clinical Management Team.
Supports compliance with licensing and Medicare certification, including all rules and regulations from Chapter 94 and CMS.
Manages daily personnel administration tasks for direct reports, e.g., PTO requests and coverage for leaves.
Enters rates and evaluates audit results.
Leadership Responsibilities
Provides leadership, problem‑solving, and decision‑making, demonstrating commitment to quality and corporate accountability.
Seeks and accepts guidance, facilitates clear and honest communication with team members.
Shows ethical conduct in harmony with Navian Hawaii’s mission and values.
Participates in staff, department, and in‑service meetings and related activities.
Adheres to all policies, procedures, and regulations regarding patient care, safety, fire, security, risk management, and personnel policies.
Exemplifies excellent customer service in all responsibilities.
Communicates strategic objectives to clinical staff and assists in evaluating meeting objectives.
Responds with an effective, supportive, sensitive approach to staff and patient/family needs.
Collaborates with a broad range of staff, volunteers, and the community as a Navian Hawaii representative.
Performs other duties as required by the Director of Clinical Operations and/or President/CEO.
Knowledge and Skills
Ability to handle multiple tasks simultaneously with strong organizational and time‑management skills.
Critical analysis, problem‑solving, and decision‑making abilities.
Excellent verbal and written communication skills, proficient in English.
Proficiency in computer applications such as Word, Outlook, Excel, and related job‑specific tools.
Rapid proficiency with the Electronic Medical Record system.
Vision abilities: close vision, depth perception, focus, and color recognition.
Sense of smell for clinical assessment purposes.
Physical ability to lift and move up to 25 lbs unassisted.
Experience and Educational Requirements
Registered Nurse with current license in good standing with the State of Hawaii (ADN or BSN preferred).
OR
Master’s Degree in Social Work from an accredited school with a current license to practice as a Licensed Social Worker (LSW) in Hawaii.
AND
At least three years of hospice or related healthcare experience.
At least one year of direct leadership experience.
Employment Requirements All offers are contingent on successful completion of:
Legally compliant background check
Drug screen & physical exam
COVID vaccination
TB clearance & CPR certification
Valid vehicle information (auto insurance, inspection, registration, and acceptable driver’s abstract)
Why Navian Hawaii?
Team‑oriented, locally run nonprofit where every voice is heard
Competitive pay with an excellent benefits package
Flexible organization supporting positive work/life balance
Salary Range $105,000 to $120,000 per year
Hours
Generally Monday through Friday, 12:00 pm to 8:30 pm, but requires 24‑hour/7‑day availability for adequate staffing.
Requires intermittent on‑call supervisory coverage.
#J-18808-Ljbffr
After Hours Patient Care Manager (Full Time)
role at
Navian Hawaii .
More than a nursing job, this is a position with a higher purpose – you impact people’s lives on a personal, human level. As a Navian Hawaii Patient Care Manager, you will lead the after‑hours team, guiding patients and their families on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find beauty and joy in every moment, and providing each person with kindness and dignity.
Position Summary The Patient Care Manager (PCM) leads an after‑hours Patient Care Team based upon the shared values, mission and vision of Navian Hawaii. The PCM coordinates the activities of a multidisciplinary team to achieve the highest quality patient and family care outcomes. Rooted in evidence‑based practice, the PCM works closely with Hospice Medical Directors to provide comprehensive physical, emotional, social and spiritual care aligned with the individualized needs of patients and families.
The PCM supervises and coordinates the day‑to‑day delivery of patient care services, promotes an interdisciplinary care model, and provides leadership and coaching to staff to achieve excellence in practice, responsibilities, and customer service. The PCM is accountable to the Director of Clinical Operations for implementing initiatives necessary to achieve Navian Hawaii’s qualitative and strategic goals.
Primary Responsibilities Clinical Care
Provides direct supervision to assigned clinical team members to assure quality patient care, productivity standards, and compliance with Navian Hawaii Policies and Procedures.
Leads Interdisciplinary Group meetings (IDG) for development, review, and revision of the patient/family plan of care in accordance with CMS Conditions of Participation.
Ensures accurate and timely documentation of all patient care activities per Navian Hawaii standards.
Active member of the Navian Hawaii Quality Improvement Workgroup, contributing to the analysis of quality data and, with the QI Workgroup, creating and implementing performance‑improvement processes.
Performs supervisory visits with field staff.
Professional Relationships
Thoroughly understands and works according to Navian Hawaii values, clearly articulating expectations to direct reports.
Serves as liaison with community referral sources and partners such as nursing homes, care homes, vendors, etc.
Assists with developing expectations and evaluating care provided by affiliated vendors and agencies.
Acts to develop and maintain long‑term, beneficial collaborative relationships across Oahu and other served areas.
Supports clinical experience placements for professional students as approved by the DCO/President.
Program Development
Participates in developing and implementing programs to accomplish strategic objectives or other desired goals.
Evaluates staffing needs and recommends changes to the DCO.
Staff Development
Identifies learning needs of direct reports and works with the DCO to promote improved clinical care delivery.
Coordinates staff education and clinical mentoring to achieve individualized development goals.
Provides coaching and feedback to clinical staff to achieve performance goals.
Participates in recruitment and professional development of clinical staff, coordinating orientation with Human Resources.
Contributes to the development of in‑service education for all Navian Hawaii staff and volunteers as requested.
Acts in public and professional education, directly through Navian Hawaii’s efforts and/or in collaboration with others in the community, coordinating with the DCO and Director of Marketing and Business Development.
Administration
Participates in performance evaluation and disciplinary action (if needed) of staff.
Develops and revises written patient care policies and procedures.
Serves as a member of the Navian Hawaii Clinical Management Team.
Provides cross‑coverage for other members of the Clinical Management Team.
Supports compliance with licensing and Medicare certification, including all rules and regulations from Chapter 94 and CMS.
Manages daily personnel administration tasks for direct reports, e.g., PTO requests and coverage for leaves.
Enters rates and evaluates audit results.
Leadership Responsibilities
Provides leadership, problem‑solving, and decision‑making, demonstrating commitment to quality and corporate accountability.
Seeks and accepts guidance, facilitates clear and honest communication with team members.
Shows ethical conduct in harmony with Navian Hawaii’s mission and values.
Participates in staff, department, and in‑service meetings and related activities.
Adheres to all policies, procedures, and regulations regarding patient care, safety, fire, security, risk management, and personnel policies.
Exemplifies excellent customer service in all responsibilities.
Communicates strategic objectives to clinical staff and assists in evaluating meeting objectives.
Responds with an effective, supportive, sensitive approach to staff and patient/family needs.
Collaborates with a broad range of staff, volunteers, and the community as a Navian Hawaii representative.
Performs other duties as required by the Director of Clinical Operations and/or President/CEO.
Knowledge and Skills
Ability to handle multiple tasks simultaneously with strong organizational and time‑management skills.
Critical analysis, problem‑solving, and decision‑making abilities.
Excellent verbal and written communication skills, proficient in English.
Proficiency in computer applications such as Word, Outlook, Excel, and related job‑specific tools.
Rapid proficiency with the Electronic Medical Record system.
Vision abilities: close vision, depth perception, focus, and color recognition.
Sense of smell for clinical assessment purposes.
Physical ability to lift and move up to 25 lbs unassisted.
Experience and Educational Requirements
Registered Nurse with current license in good standing with the State of Hawaii (ADN or BSN preferred).
OR
Master’s Degree in Social Work from an accredited school with a current license to practice as a Licensed Social Worker (LSW) in Hawaii.
AND
At least three years of hospice or related healthcare experience.
At least one year of direct leadership experience.
Employment Requirements All offers are contingent on successful completion of:
Legally compliant background check
Drug screen & physical exam
COVID vaccination
TB clearance & CPR certification
Valid vehicle information (auto insurance, inspection, registration, and acceptable driver’s abstract)
Why Navian Hawaii?
Team‑oriented, locally run nonprofit where every voice is heard
Competitive pay with an excellent benefits package
Flexible organization supporting positive work/life balance
Salary Range $105,000 to $120,000 per year
Hours
Generally Monday through Friday, 12:00 pm to 8:30 pm, but requires 24‑hour/7‑day availability for adequate staffing.
Requires intermittent on‑call supervisory coverage.
#J-18808-Ljbffr