AI-Driven IT CX Product Lead

A leading technology recruitment firm is seeking a Product Management professional in Santa Clara to lead AI-driven strategic vision and transformation for IT Customer Experience (CX). The role demands extensive product management experience focusing on AI-powered solutions, with deep expertise in Customer Support and Entitlement Management. Key responsibilities include owning the product lifecycle, driving AI integration, and collaborating across functions. A Bachelor’s or Master’s degree in Computer Science or Engineering is required, along with proven experience in SaaS or subscription-based services. #J-18808-Ljbffr