Gameball
Join to apply for the
Implementation Engineer
role at
Gameball Join to apply for the
Implementation Engineer
role at
Gameball Get AI-powered advice on this job and more exclusive features. Who We Are
We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.
The Role
Requirements
Client Relationship Management: Take ownership of the onboarding experience for assigned clients, including integration, training, adoption guidance, and retention. Maintain high levels of customer satisfaction and engagement. Technical Integration Leadership: Lead technical integrations for high-value clients, ensuring smooth, efficient setups that meet customer needs. Guide Development: Create and maintain technical guides and documentation to simplify the integration process for all users. Premium Support & Configuration: Offer tailored support and dashboard configurations for enterprise clients, understanding and advising on best practices based on specific use cases. Customer Reviews & Credibility: Collect positive client feedback to boost Gameball’s credibility and ratings, enhancing our brand reputation. Technical Support & Troubleshooting: Provide timely, expert-level troubleshooting and support to resolve client issues effectively. Product Expert & Enhancements: Gather insights from client feedback to inform product improvements, acting as a key advocate for clients within Gameball. Customer Health & Expansion Opportunities: Use analytics to monitor customer health, identifying expansion opportunities and risks for churn.
Qualifications
Education: Bachelor’s Degree in Computer Science or a related field. Skills & Experience: 3+ years of experience in providing technical support with API integrations. Strong technical background with proven ability to handle customer onboarding and troubleshooting. Excellent English communication skills, both written and verbal. Ability to explain Gameball’s API configurations and ensure successful client setups. Highly detail-oriented, with strong problem-solving skills and a self-motivated, positive approach to challenges. Ability to work effectively with diverse client personas, showing a sense of urgency and adaptability.
Why Us
We are a passionate and innovative team redefining customer engagement for consumer apps. As a global, remote-first company with offices in three countries (and counting!), we’re dedicated to transforming how marketing and growth teams operate. Our all-in-one gamification, loyalty, and omnichannel communication platform empowers businesses to drive loyalty and boost retention, reshaping the loyalty and customer engagement space. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Technology, Information and Media Referrals increase your chances of interviewing at Gameball by 2x Sign in to set job alerts for “Implementation Engineer” roles.
San Francisco, CA $100,000.00-$130,000.00 2 weeks ago San Francisco, CA $90,000.00-$250,000.00 1 year ago San Francisco, CA $150,000.00-$200,000.00 7 months ago San Francisco, CA $140,000.00-$160,000.00 4 months ago San Francisco, CA $170,000.00-$215,000.00 3 months ago San Francisco, CA $125,000.00-$150,000.00 3 days ago San Francisco, CA $74,000.00-$178,000.00 3 months ago San Francisco, CA $180,000.00-$190,000.00 5 days ago San Mateo, CA $131,800.00-$214,200.00 1 week ago San Francisco, CA $120,000.00-$180,000.00 7 months ago San Francisco, CA $75,000.00-$150,000.00 1 month ago San Francisco, CA $100,000.00-$220,000.00 4 months ago San Francisco, CA $50,000.00-$200,000.00 5 months ago San Francisco, CA $53,550.00-$89,775.00 14 minutes ago San Francisco, CA $57.00-$64.00 2 days ago San Francisco, CA $180,000.00-$200,000.00 1 month ago San Francisco, CA $106,200.00-$126,850.00 2 days ago San Francisco, CA $140,000.00-$180,000.00 3 months ago Solution Engineer (Pre-Sales) - All Levels
San Francisco, CA $120,000.00-$240,000.00 4 months ago San Francisco, CA $180,000.00-$440,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Implementation Engineer
role at
Gameball Join to apply for the
Implementation Engineer
role at
Gameball Get AI-powered advice on this job and more exclusive features. Who We Are
We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.
The Role
Requirements
Client Relationship Management: Take ownership of the onboarding experience for assigned clients, including integration, training, adoption guidance, and retention. Maintain high levels of customer satisfaction and engagement. Technical Integration Leadership: Lead technical integrations for high-value clients, ensuring smooth, efficient setups that meet customer needs. Guide Development: Create and maintain technical guides and documentation to simplify the integration process for all users. Premium Support & Configuration: Offer tailored support and dashboard configurations for enterprise clients, understanding and advising on best practices based on specific use cases. Customer Reviews & Credibility: Collect positive client feedback to boost Gameball’s credibility and ratings, enhancing our brand reputation. Technical Support & Troubleshooting: Provide timely, expert-level troubleshooting and support to resolve client issues effectively. Product Expert & Enhancements: Gather insights from client feedback to inform product improvements, acting as a key advocate for clients within Gameball. Customer Health & Expansion Opportunities: Use analytics to monitor customer health, identifying expansion opportunities and risks for churn.
Qualifications
Education: Bachelor’s Degree in Computer Science or a related field. Skills & Experience: 3+ years of experience in providing technical support with API integrations. Strong technical background with proven ability to handle customer onboarding and troubleshooting. Excellent English communication skills, both written and verbal. Ability to explain Gameball’s API configurations and ensure successful client setups. Highly detail-oriented, with strong problem-solving skills and a self-motivated, positive approach to challenges. Ability to work effectively with diverse client personas, showing a sense of urgency and adaptability.
Why Us
We are a passionate and innovative team redefining customer engagement for consumer apps. As a global, remote-first company with offices in three countries (and counting!), we’re dedicated to transforming how marketing and growth teams operate. Our all-in-one gamification, loyalty, and omnichannel communication platform empowers businesses to drive loyalty and boost retention, reshaping the loyalty and customer engagement space. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Technology, Information and Media Referrals increase your chances of interviewing at Gameball by 2x Sign in to set job alerts for “Implementation Engineer” roles.
San Francisco, CA $100,000.00-$130,000.00 2 weeks ago San Francisco, CA $90,000.00-$250,000.00 1 year ago San Francisco, CA $150,000.00-$200,000.00 7 months ago San Francisco, CA $140,000.00-$160,000.00 4 months ago San Francisco, CA $170,000.00-$215,000.00 3 months ago San Francisco, CA $125,000.00-$150,000.00 3 days ago San Francisco, CA $74,000.00-$178,000.00 3 months ago San Francisco, CA $180,000.00-$190,000.00 5 days ago San Mateo, CA $131,800.00-$214,200.00 1 week ago San Francisco, CA $120,000.00-$180,000.00 7 months ago San Francisco, CA $75,000.00-$150,000.00 1 month ago San Francisco, CA $100,000.00-$220,000.00 4 months ago San Francisco, CA $50,000.00-$200,000.00 5 months ago San Francisco, CA $53,550.00-$89,775.00 14 minutes ago San Francisco, CA $57.00-$64.00 2 days ago San Francisco, CA $180,000.00-$200,000.00 1 month ago San Francisco, CA $106,200.00-$126,850.00 2 days ago San Francisco, CA $140,000.00-$180,000.00 3 months ago Solution Engineer (Pre-Sales) - All Levels
San Francisco, CA $120,000.00-$240,000.00 4 months ago San Francisco, CA $180,000.00-$440,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr