JLL
Quality Director
Apply for the Quality Director role at JLL.
Base Pay Range $136,000.00/yr - $170,000.00/yr
Location Candidate will be based in Boston, MA or Fairfield, NJ.
Responsibilities
Strategically develop, implement, and direct quality programs including non‑conformance investigations, CAPAs, training compliance, and vendor qualifications to ensure deliverables meet or exceed expectations.
Manage GxP third‑party vendor compliance programs encompassing qualification processes, quality agreements, audits, and performance monitoring.
Interface directly with client quality personnel to ensure adherence to established Quality Agreements and proper documentation per ALCOA+ guidelines.
Develop trend analysis reports and maintain comprehensive infrastructure and compliance documentation to support regulatory requirements and audit readiness.
Supervise, mentor, and train team members while collaborating with account‑wide teams to share learnings, successes, and best practices.
Ensure proper implementation of JLL’s Life Sciences Quality Management System and ISO 9001:2015 requirements while actively participating in the Life Sciences Quality Council.
Prepare and submit periodic account status reports related to Quality Programs and continuously improve processes to enhance client satisfaction.
Physical Demands and Work Environment
Office environment with standard business hours and occasional extended hours during audits or critical projects.
Frequent computer use requiring proficiency with multiple software applications and quality management systems.
Regular meetings and presentations requiring clear verbal and written communication.
Occasional travel to client sites, vendor facilities, or other JLL locations may be required.
Ability to work in a dynamic team environment with minimal supervision.
May require working in GxP‑regulated manufacturing environments following safety protocols.
Required Qualifications
Bachelor’s degree in science.
Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations (strong related experience may substitute for degree).
Proven experience in strategic quality and regulatory leadership for GxP facilities from operations, facilities, and maintenance perspectives.
Thorough understanding of international cGxP regulations as they relate to facilities, utilities, equipment, and laboratories supporting drug product manufacturing.
Direct experience working at FDA‑regulated manufacturing facilities in quality assurance or quality control capacity with solid GxP regulatory background.
Strong knowledge of ISO 9001:2015 standard requirements and implementation.
Proven leadership skills to effectively direct and sustain compliant, ethical, and quality culture environments.
Demonstrated excellent internal and external customer service experience with proven track record.
Knowledge of Quality Engineering techniques including investigations, root cause analysis, CAPAs, audit programs, vendor qualification, and change control processes.
Preferred Qualifications
Working knowledge of Quality Management Software such as TrackWise, MasterControl, Success Factors, or Infinity systems.
Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint for report preparation and data analysis.
Experience with technical report preparation and analysis for regulatory compliance and contractual responsibility verification.
Strong oral and written communication skills with ability to interface effectively across all management levels and diverse technical/non‑technical customer base.
Self‑motivated and detail‑oriented professional comfortable working independently with minimal supervision.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Quality Assurance
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Base Pay Range $136,000.00/yr - $170,000.00/yr
Location Candidate will be based in Boston, MA or Fairfield, NJ.
Responsibilities
Strategically develop, implement, and direct quality programs including non‑conformance investigations, CAPAs, training compliance, and vendor qualifications to ensure deliverables meet or exceed expectations.
Manage GxP third‑party vendor compliance programs encompassing qualification processes, quality agreements, audits, and performance monitoring.
Interface directly with client quality personnel to ensure adherence to established Quality Agreements and proper documentation per ALCOA+ guidelines.
Develop trend analysis reports and maintain comprehensive infrastructure and compliance documentation to support regulatory requirements and audit readiness.
Supervise, mentor, and train team members while collaborating with account‑wide teams to share learnings, successes, and best practices.
Ensure proper implementation of JLL’s Life Sciences Quality Management System and ISO 9001:2015 requirements while actively participating in the Life Sciences Quality Council.
Prepare and submit periodic account status reports related to Quality Programs and continuously improve processes to enhance client satisfaction.
Physical Demands and Work Environment
Office environment with standard business hours and occasional extended hours during audits or critical projects.
Frequent computer use requiring proficiency with multiple software applications and quality management systems.
Regular meetings and presentations requiring clear verbal and written communication.
Occasional travel to client sites, vendor facilities, or other JLL locations may be required.
Ability to work in a dynamic team environment with minimal supervision.
May require working in GxP‑regulated manufacturing environments following safety protocols.
Required Qualifications
Bachelor’s degree in science.
Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations (strong related experience may substitute for degree).
Proven experience in strategic quality and regulatory leadership for GxP facilities from operations, facilities, and maintenance perspectives.
Thorough understanding of international cGxP regulations as they relate to facilities, utilities, equipment, and laboratories supporting drug product manufacturing.
Direct experience working at FDA‑regulated manufacturing facilities in quality assurance or quality control capacity with solid GxP regulatory background.
Strong knowledge of ISO 9001:2015 standard requirements and implementation.
Proven leadership skills to effectively direct and sustain compliant, ethical, and quality culture environments.
Demonstrated excellent internal and external customer service experience with proven track record.
Knowledge of Quality Engineering techniques including investigations, root cause analysis, CAPAs, audit programs, vendor qualification, and change control processes.
Preferred Qualifications
Working knowledge of Quality Management Software such as TrackWise, MasterControl, Success Factors, or Infinity systems.
Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint for report preparation and data analysis.
Experience with technical report preparation and analysis for regulatory compliance and contractual responsibility verification.
Strong oral and written communication skills with ability to interface effectively across all management levels and diverse technical/non‑technical customer base.
Self‑motivated and detail‑oriented professional comfortable working independently with minimal supervision.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Quality Assurance
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