Blink - Employee Experience Platform
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About Blink Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalized employee experiences. We're at the forefront of workplace evolution, providing innovative solutions that connect entire workforces and deliver unprecedented insights into employee engagement and behaviour.
Role Overview We are seeking an exceptional Solutions Architect to join our services team. This role combines strategic technical expertise, project management, and customer-centric solution design. You'll be a critical bridge between our customers, customer facing teams, and our engineering organization, driving successful platform implementations and innovative solutions.
Key Responsibilities
Serve as the primary technical lead from pre-sales through to implementation and into Customer Success.
Scope and define technical solutions based on complex customer requirements
Liaise with Product and Engineering to offer innovative solutions to customer business challenges
Deliver impactful technical presentations, documentation, tutorials and self-service resources to prospective and existing customers
Respond to technical components of RFPs
Plan, track, and oversee technical project timelines and specifications: conducting regular projects status meetings, managing risks and proactively addressing technical challenges
Understand and lead a customer through complex testing cycles
Collaborate cross-functionally with Sales, Implementation, Customer Success, Support, Product and Engineering teams
Requirements Professional Experience
5+ years of project management experience in B2B software implementation, Technology consulting or SaaS business environments
Proven track record in customer-facing technical roles
Experience in troubleshooting customer issues - managing issue mitigation and closure.
Technical Expertise
Deep understanding of:
Enterprise application landscape
Application and identity architecture
Data relationships and dependencies
SaaS protocols and integrations
APIs (SCIM 2.0/ HTTPS/ SOAP)
Network security protocols (OAuth, SAML, LDAP)
Hands-on experience in one or preferably several of:
Web development (JavaScript, HTML, frontend frameworks)
Mobile development (iOS, Android)
Backend development (Java, C#, Node.js, Python)
IP-based real-time communications
Knowledge of core application security principles.
Educational Background
Bachelor's degree in Engineering, Computer Science, MIS, or comparable field preferred.
Our Ideal Candidate
Exceptional communication and problem-solving abilities
Experience managing internal teams and customer stakeholders
Resourceful and inquisitive learner
High emotional intelligence
Ability to rapidly understand and solve complex technical challenges, and explain complex technical concepts clearly
Adaptable to fast-paced environments
Solution-oriented mindset, with a focus on building scalable, long-term solutions
Action-oriented to drive customer requirements forward
Experience with productivity management tools such as Monday.com, Miro, Lucid
Benefits You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you'll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!
Benefits include:
Equity allocations with significant upside potential
Simple, transparent and generous bonus plan
Company shutdown between Christmas and New Year
20 days' leave + public holidays
401(k) to help you save for a bright future
Private health insurance- with medical, dental and vision coverage
Ability for you to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people
At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.
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Get AI-powered advice on this job and more exclusive features.
About Blink Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalized employee experiences. We're at the forefront of workplace evolution, providing innovative solutions that connect entire workforces and deliver unprecedented insights into employee engagement and behaviour.
Role Overview We are seeking an exceptional Solutions Architect to join our services team. This role combines strategic technical expertise, project management, and customer-centric solution design. You'll be a critical bridge between our customers, customer facing teams, and our engineering organization, driving successful platform implementations and innovative solutions.
Key Responsibilities
Serve as the primary technical lead from pre-sales through to implementation and into Customer Success.
Scope and define technical solutions based on complex customer requirements
Liaise with Product and Engineering to offer innovative solutions to customer business challenges
Deliver impactful technical presentations, documentation, tutorials and self-service resources to prospective and existing customers
Respond to technical components of RFPs
Plan, track, and oversee technical project timelines and specifications: conducting regular projects status meetings, managing risks and proactively addressing technical challenges
Understand and lead a customer through complex testing cycles
Collaborate cross-functionally with Sales, Implementation, Customer Success, Support, Product and Engineering teams
Requirements Professional Experience
5+ years of project management experience in B2B software implementation, Technology consulting or SaaS business environments
Proven track record in customer-facing technical roles
Experience in troubleshooting customer issues - managing issue mitigation and closure.
Technical Expertise
Deep understanding of:
Enterprise application landscape
Application and identity architecture
Data relationships and dependencies
SaaS protocols and integrations
APIs (SCIM 2.0/ HTTPS/ SOAP)
Network security protocols (OAuth, SAML, LDAP)
Hands-on experience in one or preferably several of:
Web development (JavaScript, HTML, frontend frameworks)
Mobile development (iOS, Android)
Backend development (Java, C#, Node.js, Python)
IP-based real-time communications
Knowledge of core application security principles.
Educational Background
Bachelor's degree in Engineering, Computer Science, MIS, or comparable field preferred.
Our Ideal Candidate
Exceptional communication and problem-solving abilities
Experience managing internal teams and customer stakeholders
Resourceful and inquisitive learner
High emotional intelligence
Ability to rapidly understand and solve complex technical challenges, and explain complex technical concepts clearly
Adaptable to fast-paced environments
Solution-oriented mindset, with a focus on building scalable, long-term solutions
Action-oriented to drive customer requirements forward
Experience with productivity management tools such as Monday.com, Miro, Lucid
Benefits You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you'll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!
Benefits include:
Equity allocations with significant upside potential
Simple, transparent and generous bonus plan
Company shutdown between Christmas and New Year
20 days' leave + public holidays
401(k) to help you save for a bright future
Private health insurance- with medical, dental and vision coverage
Ability for you to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people
At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.
#J-18808-Ljbffr