Amazon Jobs
Director of Software Development - A to Z GenAI Assistant (Aza), A to Z
Amazon Jobs, Seattle, Washington, us, 98127
We are seeking a visionary Director of Software Development to lead the evolution and scale of Aza, Amazon's generative AI‑powered employee assistant that is transforming how millions of Amazonians work every day. In this role, you will spearhead the technical strategy and execution for Aza—Amazon's single employee workday assistant that has achieved 65% adoption across our global workforce in just 18 months. You'll drive the development of cutting‑edge conversational AI systems leveraging AWS technologies including Amazon Q, Bedrock, and Nova to revolutionize employee productivity and experience across 67 countries.
You will own the product strategy, technical architecture, and software development with global engineering teams building the next generation of Aza's capabilities. Your leadership will transform how Amazonians access information, complete tasks, and navigate their workday through intelligent, agentic AI systems that connect Amazon's vast knowledge ecosystem—from Inside Amazon and Wiki to IT Services, GREF, Learn, and beyond.
This role offers the unique opportunity to partner with cutting‑edge AWS teams (Amazon Q Business Suite, Bedrock), AGI teams (Nova), and Alexa while driving measurable business impact through AI‑powered automation and efficiency gains.
Your work will directly influence how Amazon's global workforce experiences their workday through Aza, with opportunities to innovate in:
Agentic AI Workflows: Build autonomous systems that proactively complete tasks and workflows on behalf of employees, driving measurable PXT business savings
Advanced RAG & Knowledge Systems: Enhance Aza's ability to intelligently retrieve and synthesize information from Amazon's vast knowledge ecosystem using Amazon Q
Multi‑Agent Orchestration: Leverage AWS Bedrock to coordinate specialized AI agents that handle complex, multi‑step employee requests
Voice & Multimodal Capabilities: Integrate Nova‑powered voice interactions and expand Aza's modalities for more natural employee engagement
Predictive & Proactive Assistance: Build systems that anticipate employee needs before they arise, providing just‑in‑time support during critical moments
Enterprise AI at Scale: Solve unique challenges of deploying conversational AI to millions of users across 67 countries while maintaining security, privacy, and compliance
Cross‑Amazon AI Collaboration: Partner with AWS (Amazon Q, Bedrock) and AGI teams (Nova, Alexa) to shape the future of enterprise AI and influence product development
Key Job Responsibilities
Lead AI Product & Technical Strategy: Drive the vision and roadmap for Aza as Amazon's preferred workday assistant, serving millions of Amazonians across corporate, hourly, manager, and candidate personas
Architect Next‑Generation AI Systems: Oversee architectural decisions for Aza's multi‑agent orchestration platform using AWS Bedrock, RAG with Amazon Q, and Nova voice capabilities, ensuring enterprise‑grade security
Drive Agentic AI & Automation: Scale Aza's workflow automation suite to deliver measurable PXT business savings through autonomous task handling and intelligent employee support
Scale Multi‑Channel Experience: Evolve Aza's presence across A to Z homepage, Slack, mobile app, and web extension to provide seamless, context‑aware assistance
Expand Knowledge Integration: Enhance Aza's connectivity to Amazon's internal knowledge sources (Inside Amazon, Wiki, IT Services, GREF, Learn, Phone Tool) while combining internal and external data
Partner with AWS & AI Teams: Collaborate with AWS teams (Amazon Q, Bedrock) and AGI teams (Nova, Alexa) to leverage AI innovations and influence product development
Lead Global Engineering Teams: Direct motivated engineering teams across global locations, fostering innovation and rapid experimentation
Drive Business Impact: Establish KPIs through PXT leadership mechanisms, demonstrating impact on productivity and efficiency
Enable Support: Deliver personalized assistance across 250+ languages for Amazon's workforce
A Day in the Life You’ll lead strategic AI discussions with PXT leadership while fostering rapid innovation across your teams. Your role spans from deep technical conversations about multi‑agent Gen AI architectures to driving critical business metrics and reviews. Working at the forefront of AI innovation, you’ll partner with AWS teams on Amazon Q integration, collaborate with Nova on voice capabilities, and engage with Alexa engineers on conversational AI. You’ll shape Aza’s three‑year roadmap, balance cutting‑edge AI development with immediate employee value, review agentic workflow designs, and keep pulse on emerging AI technologies to enhance Aza's capabilities.
About the Team A to Z delivers centralized HR support for all Amazon employees, with Aza serving as our flagship AI assistant that revolutionizes how Amazonians access information and complete tasks. Achieving 65% global adoption in 18 months, Aza leverages AWS technologies (Amazon Q, Bedrock, Nova) to provide intelligent support across multiple platforms. Connected to Amazon's internal knowledge ecosystem and accessible via A to Z homepage, Slack, mobile, and Chrome extension, Aza is evolving from a conversational assistant to an agentic AI platform. This transformation enables proactive support, workflow automation, and personalized experiences for all Amazon personas worldwide.
Qualifications
Bachelor’s degree in computer science, engineering, mathematics or equivalent, or experience leading or developing high‑quality, enterprise‑scale software products using a structured system development lifecycle
Bachelor’s degree
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $264,100/year in our lowest geographic market up to $350,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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You will own the product strategy, technical architecture, and software development with global engineering teams building the next generation of Aza's capabilities. Your leadership will transform how Amazonians access information, complete tasks, and navigate their workday through intelligent, agentic AI systems that connect Amazon's vast knowledge ecosystem—from Inside Amazon and Wiki to IT Services, GREF, Learn, and beyond.
This role offers the unique opportunity to partner with cutting‑edge AWS teams (Amazon Q Business Suite, Bedrock), AGI teams (Nova), and Alexa while driving measurable business impact through AI‑powered automation and efficiency gains.
Your work will directly influence how Amazon's global workforce experiences their workday through Aza, with opportunities to innovate in:
Agentic AI Workflows: Build autonomous systems that proactively complete tasks and workflows on behalf of employees, driving measurable PXT business savings
Advanced RAG & Knowledge Systems: Enhance Aza's ability to intelligently retrieve and synthesize information from Amazon's vast knowledge ecosystem using Amazon Q
Multi‑Agent Orchestration: Leverage AWS Bedrock to coordinate specialized AI agents that handle complex, multi‑step employee requests
Voice & Multimodal Capabilities: Integrate Nova‑powered voice interactions and expand Aza's modalities for more natural employee engagement
Predictive & Proactive Assistance: Build systems that anticipate employee needs before they arise, providing just‑in‑time support during critical moments
Enterprise AI at Scale: Solve unique challenges of deploying conversational AI to millions of users across 67 countries while maintaining security, privacy, and compliance
Cross‑Amazon AI Collaboration: Partner with AWS (Amazon Q, Bedrock) and AGI teams (Nova, Alexa) to shape the future of enterprise AI and influence product development
Key Job Responsibilities
Lead AI Product & Technical Strategy: Drive the vision and roadmap for Aza as Amazon's preferred workday assistant, serving millions of Amazonians across corporate, hourly, manager, and candidate personas
Architect Next‑Generation AI Systems: Oversee architectural decisions for Aza's multi‑agent orchestration platform using AWS Bedrock, RAG with Amazon Q, and Nova voice capabilities, ensuring enterprise‑grade security
Drive Agentic AI & Automation: Scale Aza's workflow automation suite to deliver measurable PXT business savings through autonomous task handling and intelligent employee support
Scale Multi‑Channel Experience: Evolve Aza's presence across A to Z homepage, Slack, mobile app, and web extension to provide seamless, context‑aware assistance
Expand Knowledge Integration: Enhance Aza's connectivity to Amazon's internal knowledge sources (Inside Amazon, Wiki, IT Services, GREF, Learn, Phone Tool) while combining internal and external data
Partner with AWS & AI Teams: Collaborate with AWS teams (Amazon Q, Bedrock) and AGI teams (Nova, Alexa) to leverage AI innovations and influence product development
Lead Global Engineering Teams: Direct motivated engineering teams across global locations, fostering innovation and rapid experimentation
Drive Business Impact: Establish KPIs through PXT leadership mechanisms, demonstrating impact on productivity and efficiency
Enable Support: Deliver personalized assistance across 250+ languages for Amazon's workforce
A Day in the Life You’ll lead strategic AI discussions with PXT leadership while fostering rapid innovation across your teams. Your role spans from deep technical conversations about multi‑agent Gen AI architectures to driving critical business metrics and reviews. Working at the forefront of AI innovation, you’ll partner with AWS teams on Amazon Q integration, collaborate with Nova on voice capabilities, and engage with Alexa engineers on conversational AI. You’ll shape Aza’s three‑year roadmap, balance cutting‑edge AI development with immediate employee value, review agentic workflow designs, and keep pulse on emerging AI technologies to enhance Aza's capabilities.
About the Team A to Z delivers centralized HR support for all Amazon employees, with Aza serving as our flagship AI assistant that revolutionizes how Amazonians access information and complete tasks. Achieving 65% global adoption in 18 months, Aza leverages AWS technologies (Amazon Q, Bedrock, Nova) to provide intelligent support across multiple platforms. Connected to Amazon's internal knowledge ecosystem and accessible via A to Z homepage, Slack, mobile, and Chrome extension, Aza is evolving from a conversational assistant to an agentic AI platform. This transformation enables proactive support, workflow automation, and personalized experiences for all Amazon personas worldwide.
Qualifications
Bachelor’s degree in computer science, engineering, mathematics or equivalent, or experience leading or developing high‑quality, enterprise‑scale software products using a structured system development lifecycle
Bachelor’s degree
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $264,100/year in our lowest geographic market up to $350,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr