Wipro
Responsibilities
Respond to production incidents (L1/L2/L3), lead triage efforts, and restore services under strict SLAs.
Perform root cause analysis and implement preventive measures.
Monitor application health using AppDynamics, Dynatrace, Splunk, and Control‑M.
Coordinate releases, upgrades, and migrations with development and infrastructure teams.
Debug Java code, analyze SQL queries, and resolve complex production issues.
Participate in 24x7 on‑call rotations and manage bridge calls during outages.
Ensure compliance with production governance and operational readiness.
Required Skills
Core Java/J2EE, Spring Boot, REST/SOAP services.
Unix/Linux shell scripting.
SQL/PL‑SQL for Oracle, DB2, MongoDB.
Familiarity with ITIL processes and ServiceNow.
Strong problem‑solving and communication skills.
Qualifications
Bachelor’s degree in Computer Science or related field.
5+ years of experience in production support or release management.
ITIL certification preferred.
Salary Base compensation ranges from $60,000 to $135,000 annually. Final pay will depend on geographic location, minimum wage obligations, skills, and relevant experience.
Benefits Eligible for Wipro's standard benefits, including medical and dental benefits, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options.
Employment Details Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting
Location: Charlotte, NC
EEO Statement Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Additional Information Applicants may be required to complete a post‑offer drug screening subject to applicable state law.
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Respond to production incidents (L1/L2/L3), lead triage efforts, and restore services under strict SLAs.
Perform root cause analysis and implement preventive measures.
Monitor application health using AppDynamics, Dynatrace, Splunk, and Control‑M.
Coordinate releases, upgrades, and migrations with development and infrastructure teams.
Debug Java code, analyze SQL queries, and resolve complex production issues.
Participate in 24x7 on‑call rotations and manage bridge calls during outages.
Ensure compliance with production governance and operational readiness.
Required Skills
Core Java/J2EE, Spring Boot, REST/SOAP services.
Unix/Linux shell scripting.
SQL/PL‑SQL for Oracle, DB2, MongoDB.
Familiarity with ITIL processes and ServiceNow.
Strong problem‑solving and communication skills.
Qualifications
Bachelor’s degree in Computer Science or related field.
5+ years of experience in production support or release management.
ITIL certification preferred.
Salary Base compensation ranges from $60,000 to $135,000 annually. Final pay will depend on geographic location, minimum wage obligations, skills, and relevant experience.
Benefits Eligible for Wipro's standard benefits, including medical and dental benefits, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options.
Employment Details Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting
Location: Charlotte, NC
EEO Statement Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Additional Information Applicants may be required to complete a post‑offer drug screening subject to applicable state law.
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