Cooley Dickinson Medical Group
We are seeking a full‑time Hybrid 40‑Hour Triage RN to support both our Amherst and Northampton offices on site Monday through Friday from 8:30 am‑5:00 pm with two remote days.
Dedicated to phone triage, this Nurse will handle patient interactions via telephone, provide advice in accordance with clinical protocols, and coordinate proper disposition. Calls are related to patient concerns, appointments, pre‑ and post‑procedures, urgent care, inpatient admissions, prescription refills, and test results.
Education
Associate’s Degree Nursing required or Bachelor’s Degree Nursing preferred
Can this role accept experience in lieu of a degree? No
Licenses and Credentials
Registered Nurse (RN – State License) – Generic – HR Only required
Experience
Clinical nursing experience 0–1 year required
Knowledge, Skills and Abilities
Familiarity with the principles and skills needed for practical nursing to provide patient care and treatment.
Knowledgeable of the care required by respective age groups for which care is being provided.
Ability to maintain confidentiality and secure sensitive information.
Knowledge of medical terminology.
Excellent verbal and communication skills.
Ability to accurately screen and triage acute patients.
Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Dedicated to phone triage, this Nurse will handle patient interactions via telephone, provide advice in accordance with clinical protocols, and coordinate proper disposition. Calls are related to patient concerns, appointments, pre‑ and post‑procedures, urgent care, inpatient admissions, prescription refills, and test results.
Education
Associate’s Degree Nursing required or Bachelor’s Degree Nursing preferred
Can this role accept experience in lieu of a degree? No
Licenses and Credentials
Registered Nurse (RN – State License) – Generic – HR Only required
Experience
Clinical nursing experience 0–1 year required
Knowledge, Skills and Abilities
Familiarity with the principles and skills needed for practical nursing to provide patient care and treatment.
Knowledgeable of the care required by respective age groups for which care is being provided.
Ability to maintain confidentiality and secure sensitive information.
Knowledge of medical terminology.
Excellent verbal and communication skills.
Ability to accurately screen and triage acute patients.
Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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