The Planet Group
Desktop Support Specialist 5 (6 months)
The Planet Group, San Diego, California, United States, 92189
Job Title
Desktop Support Specialist V
Location Onsite – San Diego, CA
Employment Type Contract (6 months, extension likely)
Pay Structure
W2 Pay Rate : $32.25–$40.50/hour (DOE)
Work Hours Full‑time, Monday–Friday | Shift: 7:00 AM–4:00 PM or 8:00 AM–5:00 PM (1‑hour lunch)
Visa Sponsorship / C2C / H1B Not accepted
Background/Reference Checks Required
Interview Process
Initial 30‑minute interview
Potential second interview (45 minutes)
Role Overview The Desktop Support Specialist V provides advanced technical support for desktops, laptops, peripherals, and meeting technologies. This role emphasizes strong customer service, responsiveness, and technical expertise, including support for VIPs and executives. The ideal candidate will thrive in a fast‑paced environment, maintain accuracy under pressure, and communicate effectively with both technical and non‑technical users.
Key Responsibilities
Deliver technical support for hardware, software, and peripherals
Diagnose and resolve issues with desktops, laptops, printers, and mobile devices
Provide high‑level support to VIPs and executive staff
Maintain SLAs, quality targets, and customer satisfaction objectives
Document support activities and resolutions in ticketing systems
Collaborate with IT teams to escalate and resolve complex issues
Adapt to evolving business needs and perform additional duties as assigned
Required Qualifications
High school diploma or GED
6+ years of desktop support experience
Advanced expertise in Windows operating systems and hardware
Advanced knowledge of Microsoft 365 applications
Experience supporting printing environments
Strong customer service skills in a corporate setting
Reliable attendance and strong work ethic
Excellent written and verbal communication skills
Ability to manage multiple tasks and adapt to shifting priorities
Strong attention to detail and ability to work independently
Preferred Qualifications
Experience with ITIL‑based support processes and ticketing systems (e.g., ServiceNow)
Knowledge of macOS and cross‑platform support environments
Additional Information
Seniority level: Mid‑Senior
Job function: Information Technology
Industries: Staffing and Recruiting
Referrals increase your chances of interviewing at The Planet Group by 2x.
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Location Onsite – San Diego, CA
Employment Type Contract (6 months, extension likely)
Pay Structure
W2 Pay Rate : $32.25–$40.50/hour (DOE)
Work Hours Full‑time, Monday–Friday | Shift: 7:00 AM–4:00 PM or 8:00 AM–5:00 PM (1‑hour lunch)
Visa Sponsorship / C2C / H1B Not accepted
Background/Reference Checks Required
Interview Process
Initial 30‑minute interview
Potential second interview (45 minutes)
Role Overview The Desktop Support Specialist V provides advanced technical support for desktops, laptops, peripherals, and meeting technologies. This role emphasizes strong customer service, responsiveness, and technical expertise, including support for VIPs and executives. The ideal candidate will thrive in a fast‑paced environment, maintain accuracy under pressure, and communicate effectively with both technical and non‑technical users.
Key Responsibilities
Deliver technical support for hardware, software, and peripherals
Diagnose and resolve issues with desktops, laptops, printers, and mobile devices
Provide high‑level support to VIPs and executive staff
Maintain SLAs, quality targets, and customer satisfaction objectives
Document support activities and resolutions in ticketing systems
Collaborate with IT teams to escalate and resolve complex issues
Adapt to evolving business needs and perform additional duties as assigned
Required Qualifications
High school diploma or GED
6+ years of desktop support experience
Advanced expertise in Windows operating systems and hardware
Advanced knowledge of Microsoft 365 applications
Experience supporting printing environments
Strong customer service skills in a corporate setting
Reliable attendance and strong work ethic
Excellent written and verbal communication skills
Ability to manage multiple tasks and adapt to shifting priorities
Strong attention to detail and ability to work independently
Preferred Qualifications
Experience with ITIL‑based support processes and ticketing systems (e.g., ServiceNow)
Knowledge of macOS and cross‑platform support environments
Additional Information
Seniority level: Mid‑Senior
Job function: Information Technology
Industries: Staffing and Recruiting
Referrals increase your chances of interviewing at The Planet Group by 2x.
Get notified about new Desktop Support Specialist jobs in
San Diego, CA .
#J-18808-Ljbffr