patient access representative

Position Summary Responsibilities include reviewing, verifying and updating patient demographic and insurance information, resolving registration-related edits and acting as a liaison between clinics and patients.

Essential Functions Access scheduled appointments through work queues to review and correct registration-related issues. Interact with patients in person, on phone and in email communication. Review, confirm and update demographic and insurance information with patients. Direct all patients seeking financial assistance to the Financial Coordinators. Maintain strict confidentiality regarding all patient matters and secure all patient information. Assist internal customers in tasks necessary to ensure complete patient satisfaction and revenue assurance. Other duties as assigned.

Education and Experience

High School diploma or GED completion required

Excellent communication and interpersonal skills.

Ability to work independently.

Medical Terminology and Accounts Receivable background helpful.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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