Children's National Hospital
Clinic Operations Representative - School Based Health Center (PG County)
Children's National Hospital, Washington, District of Columbia, us, 20022
Clinic Operations Representative – School Based Health Center (PG County)
Children's National Hospital
Children's National Hospital provided pay range This range is provided by Children's National Hospital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $43,160.00/yr - $85,259.20/yr
Position Overview This position reports to the Clinic Operations Supervisor or Clinic Operations/Practice Manager. It involves providing patient services and administrative support in clinic operations, interacting with parents, patients, physicians and other staff under moderate supervision in a courteous manner. The role includes collecting and verifying all demographic information, providing required notification of scheduled services, scheduling specialty appointments, and may require floating to other clinics or ROCs for coverage. The next step in the career ladder is Senior Clinic Operations Rep or Team Lead.
Work Schedule and Location Mon – Fri, 8:00 am – 4:30 pm Location: School Based Health Center, Prince George’s County, Maryland
Minimum Education High School Diploma or GED (Required)
Minimum Work Experience 1 year of experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening (Required)
Required Skills/Knowledge
Broad clinic knowledge, customer service skills
Computer knowledge; Microsoft Office experience preferred (Word & Excel)
Completion of Ambulatory Services training curriculum and passing all competency assessments, including a mock clinic
Typing speed of at least 35 words per minute
Functional Accountabilities Patient Services
Demonstrate accuracy of scheduling patients using the applicable scheduling system
Complete computer‑aided online registration with parents/guardians via telephone or in person in a professional & courteous manner
Collect accurate demographic and insurance information; update systems as needed to meet registration accuracy standards
Reschedule appointments for patients who did not show or for ancillary service cancellations; schedule follow‑up appointments at checkout when applicable
Greet patients and parents courteously and process patients into the system per department policy
Obtain required consents for the department and ensure distribution of compliance materials (e.g., HIPAA Privacy Notice, Patient Rights)
Obtain copies of insurance card and photo ID for storage in the medical record; ensure copies are sent to the appropriate department for documentation
Respond to patient portal work lists (appointment requests, fax queues, email requests, etc.)
Information Verification
Verify insurance eligibility using the pertinent system; adhere to managed care carve‑outs for lab and radiology
Notify parents of the need for completed insurance referral forms or pre‑authorization prior to scheduled/unscheduled appointments
Discuss co‑payment, deposits, payment in full, or past‑due balance collections with parents in a professional & courteous manner
Counsel parents or refer to the Financial Information Center for establishing a payment schedule or method
Verify insurance information is complete prior to procedure; obtain pre‑authorization/referral information (goal: 5 days in advance of service)
Use all systems where patient information is stored to ensure synchronization (EPRS, SCI, Cerner, IDX, McKesson, etc.)
Cash Collection
Collect and record co‑payments, deposits, and payments in full; provide receipt to payer
Maintain departmental cash control and collection requirements; help meet 85% of the department’s collection target
Billing Preparation
Reconcile schedules for upcoming clinic sessions, ensuring accounts are set up for billing; flag services requiring authorization (completed 3‑4 days in advance; procedures may require 5‑7 days)
Clear all walk‑in appointments and ensure scheduled/unscheduled appointments are linked to the scheduling system
Office Support
Answer telephone calls and address caller needs appropriately; avoid unnecessary call transfers
Distribute mail and handle returned mail as needed
Respond to work email at least 3 times daily within 24 hours
Maintain office files, supplies, and reception area cleanliness
Provide additional support as needed
Safety
Speak up when team members exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Exercise caution during uncertainty and take time to resolve situations
Communicate accurately, clearly, and timely both verbally and in writing
Promote safety for patients, families, visitors, and co‑workers
Attend carefully to important details; practice Stop‑Think‑Act‑Review for self‑check
Primary Location District of Columbia
–
Washington
Work Locations Shaw Metro
Job Details Position Status: Regular (Full‑time Day) – 8:00 am – 4:30 pm
Organization: Goldberg Community Center, Community and Public Health
Job Posting Date: December 15, 2025, 8:19 PM
Legal Statement All qualified applicants, including Persons with Disabilities and Veterans, will receive equal employment opportunity and consideration.
#J-18808-Ljbffr
Children's National Hospital provided pay range This range is provided by Children's National Hospital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $43,160.00/yr - $85,259.20/yr
Position Overview This position reports to the Clinic Operations Supervisor or Clinic Operations/Practice Manager. It involves providing patient services and administrative support in clinic operations, interacting with parents, patients, physicians and other staff under moderate supervision in a courteous manner. The role includes collecting and verifying all demographic information, providing required notification of scheduled services, scheduling specialty appointments, and may require floating to other clinics or ROCs for coverage. The next step in the career ladder is Senior Clinic Operations Rep or Team Lead.
Work Schedule and Location Mon – Fri, 8:00 am – 4:30 pm Location: School Based Health Center, Prince George’s County, Maryland
Minimum Education High School Diploma or GED (Required)
Minimum Work Experience 1 year of experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening (Required)
Required Skills/Knowledge
Broad clinic knowledge, customer service skills
Computer knowledge; Microsoft Office experience preferred (Word & Excel)
Completion of Ambulatory Services training curriculum and passing all competency assessments, including a mock clinic
Typing speed of at least 35 words per minute
Functional Accountabilities Patient Services
Demonstrate accuracy of scheduling patients using the applicable scheduling system
Complete computer‑aided online registration with parents/guardians via telephone or in person in a professional & courteous manner
Collect accurate demographic and insurance information; update systems as needed to meet registration accuracy standards
Reschedule appointments for patients who did not show or for ancillary service cancellations; schedule follow‑up appointments at checkout when applicable
Greet patients and parents courteously and process patients into the system per department policy
Obtain required consents for the department and ensure distribution of compliance materials (e.g., HIPAA Privacy Notice, Patient Rights)
Obtain copies of insurance card and photo ID for storage in the medical record; ensure copies are sent to the appropriate department for documentation
Respond to patient portal work lists (appointment requests, fax queues, email requests, etc.)
Information Verification
Verify insurance eligibility using the pertinent system; adhere to managed care carve‑outs for lab and radiology
Notify parents of the need for completed insurance referral forms or pre‑authorization prior to scheduled/unscheduled appointments
Discuss co‑payment, deposits, payment in full, or past‑due balance collections with parents in a professional & courteous manner
Counsel parents or refer to the Financial Information Center for establishing a payment schedule or method
Verify insurance information is complete prior to procedure; obtain pre‑authorization/referral information (goal: 5 days in advance of service)
Use all systems where patient information is stored to ensure synchronization (EPRS, SCI, Cerner, IDX, McKesson, etc.)
Cash Collection
Collect and record co‑payments, deposits, and payments in full; provide receipt to payer
Maintain departmental cash control and collection requirements; help meet 85% of the department’s collection target
Billing Preparation
Reconcile schedules for upcoming clinic sessions, ensuring accounts are set up for billing; flag services requiring authorization (completed 3‑4 days in advance; procedures may require 5‑7 days)
Clear all walk‑in appointments and ensure scheduled/unscheduled appointments are linked to the scheduling system
Office Support
Answer telephone calls and address caller needs appropriately; avoid unnecessary call transfers
Distribute mail and handle returned mail as needed
Respond to work email at least 3 times daily within 24 hours
Maintain office files, supplies, and reception area cleanliness
Provide additional support as needed
Safety
Speak up when team members exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Exercise caution during uncertainty and take time to resolve situations
Communicate accurately, clearly, and timely both verbally and in writing
Promote safety for patients, families, visitors, and co‑workers
Attend carefully to important details; practice Stop‑Think‑Act‑Review for self‑check
Primary Location District of Columbia
–
Washington
Work Locations Shaw Metro
Job Details Position Status: Regular (Full‑time Day) – 8:00 am – 4:30 pm
Organization: Goldberg Community Center, Community and Public Health
Job Posting Date: December 15, 2025, 8:19 PM
Legal Statement All qualified applicants, including Persons with Disabilities and Veterans, will receive equal employment opportunity and consideration.
#J-18808-Ljbffr