CNA National
Client Endpoint Engineer – End User Support
CNA National is seeking a technically adept and socially agile Client Endpoint Engineer to lead and elevate our end‑user support experience. This role blends hands‑on troubleshooting, strategic thinking, and emotional intelligence to serve a diverse customer base—including assertive, high‑performing personalities—with professionalism and urgency.
This person will be responsible for managing the hardware, software, and services that give users secure access to applications and data, resolving technical issues and ensuring optimal performance of their computing environment. Key responsibilities include deploying and supporting desktop infrastructure like Windows desktops, managing desktop application lifecycles, and providing technical support to end‑users.
This role is full‑time in the Scottdale, AZ office.
What You’ll Do
Deployment and imaging: Create, manage, and deploy standard operating system images and software to all devices.
Security and compliance: Implement and manage security measures like antivirus, multi‑factor authentication, and access controls to protect against threats.
Configuration management: Use tools like Microsoft Intune / Endpoint Management and Microsoft Mobile Device Management to configure and manage devices at scale.
Patching and updates: Ensure all endpoints and applications are kept up‑to‑date with the latest security patches and updates.
Automation: Develop scripts (e.g., PowerShell) to automate repetitive tasks, improve efficiency, and scale management processes.
End User Support & Troubleshooting: Serve as an escalation point for complex issues and resolve Help Desk tickets with urgency, precision, and empathy.
Process Improvement & Solution Design: Identify opportunities to enhance service performance and user experience, and design innovative endpoint solutions that improve efficiency, security, and scalability.
Extended Support Coverage: Be available for occasional extended hours or on‑call support during critical endpoint issues or major incidents to ensure business continuity.
Collaboration & Knowledge Sharing: Collaborate across IT teams and vendors, and create technical documentation, solution articles, and how‑to guides to empower users.
Who You Are
Have 3 years of end user support and/or client engineering experience in a corporate setting.
Experienced with Microsoft 365 administration including Endpoint Management, InTune, Mobile Device Management, Exchange Online, Teams, Sharepoint.
Proficient in Windows OS, Active Directory, VOIP, and mobile platforms (iOS/Android).
Experienced with PowerShell, VBScript, and web API integration.
Curious and able to automate across scripting syntaxes, SQL, Linux bash, and codeless platforms.
Have strong troubleshooting skills across complex, multi‑tiered systems.
A problem‑solver who thrives under pressure and adapts quickly.
A clear communicator who builds trust across technical and non‑technical teams.
Professional, empathetic, and confident when engaging with demanding or high‑expectation users.
Self‑directed, curious, and committed to learning and evolving.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Administrative and Support Services
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
Referrals increase your chances of interviewing at CNA National by 2x
An exciting opportunity for individuals seeking to grow their technical expertise in a dynamic, supportive environment.
#J-18808-Ljbffr
CNA National is seeking a technically adept and socially agile Client Endpoint Engineer to lead and elevate our end‑user support experience. This role blends hands‑on troubleshooting, strategic thinking, and emotional intelligence to serve a diverse customer base—including assertive, high‑performing personalities—with professionalism and urgency.
This person will be responsible for managing the hardware, software, and services that give users secure access to applications and data, resolving technical issues and ensuring optimal performance of their computing environment. Key responsibilities include deploying and supporting desktop infrastructure like Windows desktops, managing desktop application lifecycles, and providing technical support to end‑users.
This role is full‑time in the Scottdale, AZ office.
What You’ll Do
Deployment and imaging: Create, manage, and deploy standard operating system images and software to all devices.
Security and compliance: Implement and manage security measures like antivirus, multi‑factor authentication, and access controls to protect against threats.
Configuration management: Use tools like Microsoft Intune / Endpoint Management and Microsoft Mobile Device Management to configure and manage devices at scale.
Patching and updates: Ensure all endpoints and applications are kept up‑to‑date with the latest security patches and updates.
Automation: Develop scripts (e.g., PowerShell) to automate repetitive tasks, improve efficiency, and scale management processes.
End User Support & Troubleshooting: Serve as an escalation point for complex issues and resolve Help Desk tickets with urgency, precision, and empathy.
Process Improvement & Solution Design: Identify opportunities to enhance service performance and user experience, and design innovative endpoint solutions that improve efficiency, security, and scalability.
Extended Support Coverage: Be available for occasional extended hours or on‑call support during critical endpoint issues or major incidents to ensure business continuity.
Collaboration & Knowledge Sharing: Collaborate across IT teams and vendors, and create technical documentation, solution articles, and how‑to guides to empower users.
Who You Are
Have 3 years of end user support and/or client engineering experience in a corporate setting.
Experienced with Microsoft 365 administration including Endpoint Management, InTune, Mobile Device Management, Exchange Online, Teams, Sharepoint.
Proficient in Windows OS, Active Directory, VOIP, and mobile platforms (iOS/Android).
Experienced with PowerShell, VBScript, and web API integration.
Curious and able to automate across scripting syntaxes, SQL, Linux bash, and codeless platforms.
Have strong troubleshooting skills across complex, multi‑tiered systems.
A problem‑solver who thrives under pressure and adapts quickly.
A clear communicator who builds trust across technical and non‑technical teams.
Professional, empathetic, and confident when engaging with demanding or high‑expectation users.
Self‑directed, curious, and committed to learning and evolving.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Administrative and Support Services
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
Referrals increase your chances of interviewing at CNA National by 2x
An exciting opportunity for individuals seeking to grow their technical expertise in a dynamic, supportive environment.
#J-18808-Ljbffr