Levain Bakery
Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.
One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”
From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.
Our Vision To give rise to lifelong memories
Our Mission To bring together people who treat their work and the craft of baking and all who come to visit with great care.
Our Core Values
Welcome All-
We are all in it together
Work Hard and Be Kind-
We pull our weight, we do our best, and take care of each other
Lead with Heart-
We operate with empathy and integrity
Rise Up-
We take initiative to make things better
Savor It-
We are present and find the fun!
Shift Lead (Cookie Lead) Shift Leads, aka Cookie Leads, collaborate with General Managers and Assistant General Managers to oversee shifts and supervise team members. Shift Leads provide on-the-ground support and ensure retail, baking production, and cleaning needs are met. Shift Leads also assist with other tasks throughout the bakery, including ordering supplies and opening/closing the bakery each day. The ideal Shift Lead candidate has strong problem‑solving instincts and a knack for motivating and coaching employees.
What We’re Looking For
People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
Strong communication & interpersonal skills; team-oriented with a positive attitude
Maintain a high level of professionalism and care: be adaptable, flexible, and patient
Must be reliable, responsible, and punctual
Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even‑keeled
Strong attention to detail in customer interactions and product knowledge
Embody and promote the values and standards of Levain Bakery
Job Responsibilities Leadership & Team Supervision
Lead with curiosity and compassion by showing care for your co‑workers and build meaningful connections that broaden your perspective
Set the tone for each shift by maintaining a positive, can‑do attitude
Supervise team members and support them when challenges arise, while fostering a respectful, goal‑oriented, and team‑oriented work culture
Act as a mentor by providing feedback and coaching to identify areas of improvement
Continuously participate, contribute, and collaborate to improve product knowledge and customer service skills
Customer Service
Greet customers with a warm and welcoming demeanor
Ensure every guest receives consistent, accurate, high‑quality service that reflects Levain’s brand standards
Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
Resolve customer issues promptly and courteously and operate with empathy
Operations
Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met
Act as designated keyholder for bakery; responsible for opening and closing the store
Oversee cash handling and bank deposits daily
Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
Adept knowledge of Toast POS system
Ensure all in-store and third‑party delivery (3PD) orders are accurate and safely prepared
Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
Manage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and chemicals
Delegate restocking, cleaning, and organizational tasks to the team
Requirements
Minimum
2 years
of food service, QSR, or retail experience, with
1 -2 years
supervisory experience preferred (depending on location)
Open availability: ability to work mornings, nights, weekends, and holidays
Ability to lift/push 25-50 pounds
Stand/walk for an 8‑hour shift (excluding a ½ hour break); some locations require walking up and down stairs
Read and communicate in English, both verbally and in writing
Utilize basic computer skills (Email, Microsoft Office)
Must have valid DOH Certification & additional regional required food handlers’ certifications
Compensation & Benefits
$21‑24/hour + tips + up to 15% quarterly bonus potential
Health, Vision, Dental Insurance
Employer‑funded Healthcare Reimbursement Account
Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike‑Share Reimbursement
14 Weeks Fully Paid Parental Leave
Two Weeks of Paid Time Off
401K with 3.5% Company Match
We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.
#J-18808-Ljbffr
One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”
From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.
Our Vision To give rise to lifelong memories
Our Mission To bring together people who treat their work and the craft of baking and all who come to visit with great care.
Our Core Values
Welcome All-
We are all in it together
Work Hard and Be Kind-
We pull our weight, we do our best, and take care of each other
Lead with Heart-
We operate with empathy and integrity
Rise Up-
We take initiative to make things better
Savor It-
We are present and find the fun!
Shift Lead (Cookie Lead) Shift Leads, aka Cookie Leads, collaborate with General Managers and Assistant General Managers to oversee shifts and supervise team members. Shift Leads provide on-the-ground support and ensure retail, baking production, and cleaning needs are met. Shift Leads also assist with other tasks throughout the bakery, including ordering supplies and opening/closing the bakery each day. The ideal Shift Lead candidate has strong problem‑solving instincts and a knack for motivating and coaching employees.
What We’re Looking For
People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
Strong communication & interpersonal skills; team-oriented with a positive attitude
Maintain a high level of professionalism and care: be adaptable, flexible, and patient
Must be reliable, responsible, and punctual
Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even‑keeled
Strong attention to detail in customer interactions and product knowledge
Embody and promote the values and standards of Levain Bakery
Job Responsibilities Leadership & Team Supervision
Lead with curiosity and compassion by showing care for your co‑workers and build meaningful connections that broaden your perspective
Set the tone for each shift by maintaining a positive, can‑do attitude
Supervise team members and support them when challenges arise, while fostering a respectful, goal‑oriented, and team‑oriented work culture
Act as a mentor by providing feedback and coaching to identify areas of improvement
Continuously participate, contribute, and collaborate to improve product knowledge and customer service skills
Customer Service
Greet customers with a warm and welcoming demeanor
Ensure every guest receives consistent, accurate, high‑quality service that reflects Levain’s brand standards
Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
Resolve customer issues promptly and courteously and operate with empathy
Operations
Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met
Act as designated keyholder for bakery; responsible for opening and closing the store
Oversee cash handling and bank deposits daily
Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
Adept knowledge of Toast POS system
Ensure all in-store and third‑party delivery (3PD) orders are accurate and safely prepared
Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
Manage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and chemicals
Delegate restocking, cleaning, and organizational tasks to the team
Requirements
Minimum
2 years
of food service, QSR, or retail experience, with
1 -2 years
supervisory experience preferred (depending on location)
Open availability: ability to work mornings, nights, weekends, and holidays
Ability to lift/push 25-50 pounds
Stand/walk for an 8‑hour shift (excluding a ½ hour break); some locations require walking up and down stairs
Read and communicate in English, both verbally and in writing
Utilize basic computer skills (Email, Microsoft Office)
Must have valid DOH Certification & additional regional required food handlers’ certifications
Compensation & Benefits
$21‑24/hour + tips + up to 15% quarterly bonus potential
Health, Vision, Dental Insurance
Employer‑funded Healthcare Reimbursement Account
Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike‑Share Reimbursement
14 Weeks Fully Paid Parental Leave
Two Weeks of Paid Time Off
401K with 3.5% Company Match
We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.
#J-18808-Ljbffr