Abacus Group, LLC
Workplace Experience Manager
Abacus Group, LLC, San Francisco, California, United States, 94199
Workplace Experience Manager – San Francisco, CA
1 day ago Be among the first 25 applicants
We’re looking for a
Workplace Experience Manager
to join our client, a law firm, in the San Francisco, CA office. This range is provided by Abacus Group, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: $130,000.00/yr - $160,000.00/yr
Responsibilities
Serve as a resource, subject matter expert, and business partner to firm leaders, attorneys, and key stakeholders in setting direction for high‑quality Workplace Experience initiatives, while staying abreast of industry trends
Lead the recruitment and training of talent, identify professional development opportunities, and coach individuals and teams to enhance performance and achieve desired outcomes
Analyze and interpret data to manage dynamic office space utilization, understand client needs, and recommend improvements, while identifying innovative ways to streamline and enhance service delivery
Drive best‑in‑class client service delivery by department staff and vendors, enable one‑stop resolution for internal and external inquiries, and coordinate vendor partners to ensure adherence to SLAs and KPIs
Oversee department expense allocation, address budget variances, and perform financial management duties with strong fiscal discipline
Safeguard highly sensitive, confidential, privileged, financial, and proprietary information
Requirements
Bachelor’s degree or equivalent
10+ years of relevant experience
Hospitality, customer service management industry required
Strong interpersonal skills
Ability to manage a team effectively
Possess a positive attitude and professional demeanor
Excellent organizational skills
Excellent written and verbal communication skills
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We’re looking for a
Workplace Experience Manager
to join our client, a law firm, in the San Francisco, CA office. This range is provided by Abacus Group, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: $130,000.00/yr - $160,000.00/yr
Responsibilities
Serve as a resource, subject matter expert, and business partner to firm leaders, attorneys, and key stakeholders in setting direction for high‑quality Workplace Experience initiatives, while staying abreast of industry trends
Lead the recruitment and training of talent, identify professional development opportunities, and coach individuals and teams to enhance performance and achieve desired outcomes
Analyze and interpret data to manage dynamic office space utilization, understand client needs, and recommend improvements, while identifying innovative ways to streamline and enhance service delivery
Drive best‑in‑class client service delivery by department staff and vendors, enable one‑stop resolution for internal and external inquiries, and coordinate vendor partners to ensure adherence to SLAs and KPIs
Oversee department expense allocation, address budget variances, and perform financial management duties with strong fiscal discipline
Safeguard highly sensitive, confidential, privileged, financial, and proprietary information
Requirements
Bachelor’s degree or equivalent
10+ years of relevant experience
Hospitality, customer service management industry required
Strong interpersonal skills
Ability to manage a team effectively
Possess a positive attitude and professional demeanor
Excellent organizational skills
Excellent written and verbal communication skills
#J-18808-Ljbffr