Cloudflare, Inc.
Solutions Engineering Manager
Cloudflare, Inc., San Francisco, California, United States, 94199
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location
Mexico City. What you'll do
As a Solutions Engineering (SE) Manager for the LATAM region at Cloudflare, you will lead a cross‑functional team responsible for supporting the full sales lifecycle and delivering technical excellence across our customer base. This leadership role demands a blend of technical expertise, strategic thinking, and strong interpersonal skills to drive business growth in partnership with the Sales organization. You will manage a geographically distributed team of Solutions Engineers (SEs) located across the US and Mexico, providing coverage for all LATAM countries, and work closely with Enterprise, Mid‑Market, Public Sector Sales teams and other GTM teams including Professional Services, Customer Success and Channel. Responsibilities
Lead and mentor a high‑performing team of SEs supporting LATAM customers and prospects. Collaborate with Sales leadership and other GTM teams to develop and execute regional growth strategies. Align SE activities with Sales, Customer Success, and Product Management teams to ensure a seamless customer experience. Ensure the team effectively communicates the value and technical capabilities of Cloudflare's products. Drive best practices in technical discovery, solution design, and product demonstrations. Support recruiting, onboarding, and career development of SE team members. Requirements
10+ years of experience in solutions engineering, systems architecture, or similar technical customer‑facing roles. 5+ years of leadership experience, with a track record of building, developing, and scaling technical teams. Bachelor's degree in Computer Science, Engineering, MIS, or a related field; MBA or master's degree is a strong plus. Deep understanding of networking, internet protocols (e.g., TCP/IP, DNS, HTTP/S, BGP), cloud infrastructure, and security technologies. Proven success managing technical pre‑sales and full sales cycles, including industry frameworks such as MEDDPICC for discovery, solution design, and proof‑of‑concept execution. Strong operational leadership, with experience implementing scalable processes and cross‑functional best practices (Sales, Product, Customer Success). Excellent organizational, analytical, and problem‑solving skills, with the ability to prioritize effectively in dynamic environments. Strong interpersonal and communication skills, capable of engaging both technical and non‑technical stakeholders. Fluency in English and Spanish; Portuguese is a plus. Willingness to travel across the US, Mexico, and LATAM as needed. Experience working in SaaS, cloud, or cybersecurity companies, particularly in regional or global, matrixed environments. Desirable Skills, Knowledge and Experience
Cloudflare values diverse professional backgrounds across its Solutions Engineering team—from financial consulting and software development to product management and customer support. We are committed to building a team that reflects a variety of experiences and perspectives, united by curiosity and passion for technology. Have a genuine passion for technology and people, and a talent for breaking down complex technical topics into clear, relatable terms. Are natural educators and coaches, who enjoy mentoring others and helping teams grow. Thrive in a collaborative environment, bringing unique strengths while also supporting teammates across functions. Are hands‑on builders with a bias toward action and a willingness to get involved in technical details when needed. What Makes Cloudflare Special?
We're not just a highly ambitious, large‑scale technology company. We're a company that protects the free and open Internet. Projects such as Project Galileo and the Athenian Project demonstrate our commitment to supporting journalism, civil society, and public services in the face of censorship and attacks. Our public DNS resolver 1.1.1.1 exemplifies our dedication to privacy and performance for all users. Sound like something you'd like to be a part of? We'd love to hear from you! Cloudflare is proud to be an equal‑opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please contact us via e‑mail at hr@cloudflare.com or via mail at 101 Townsend St., San Francisco, CA 94107.
#J-18808-Ljbffr
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location
Mexico City. What you'll do
As a Solutions Engineering (SE) Manager for the LATAM region at Cloudflare, you will lead a cross‑functional team responsible for supporting the full sales lifecycle and delivering technical excellence across our customer base. This leadership role demands a blend of technical expertise, strategic thinking, and strong interpersonal skills to drive business growth in partnership with the Sales organization. You will manage a geographically distributed team of Solutions Engineers (SEs) located across the US and Mexico, providing coverage for all LATAM countries, and work closely with Enterprise, Mid‑Market, Public Sector Sales teams and other GTM teams including Professional Services, Customer Success and Channel. Responsibilities
Lead and mentor a high‑performing team of SEs supporting LATAM customers and prospects. Collaborate with Sales leadership and other GTM teams to develop and execute regional growth strategies. Align SE activities with Sales, Customer Success, and Product Management teams to ensure a seamless customer experience. Ensure the team effectively communicates the value and technical capabilities of Cloudflare's products. Drive best practices in technical discovery, solution design, and product demonstrations. Support recruiting, onboarding, and career development of SE team members. Requirements
10+ years of experience in solutions engineering, systems architecture, or similar technical customer‑facing roles. 5+ years of leadership experience, with a track record of building, developing, and scaling technical teams. Bachelor's degree in Computer Science, Engineering, MIS, or a related field; MBA or master's degree is a strong plus. Deep understanding of networking, internet protocols (e.g., TCP/IP, DNS, HTTP/S, BGP), cloud infrastructure, and security technologies. Proven success managing technical pre‑sales and full sales cycles, including industry frameworks such as MEDDPICC for discovery, solution design, and proof‑of‑concept execution. Strong operational leadership, with experience implementing scalable processes and cross‑functional best practices (Sales, Product, Customer Success). Excellent organizational, analytical, and problem‑solving skills, with the ability to prioritize effectively in dynamic environments. Strong interpersonal and communication skills, capable of engaging both technical and non‑technical stakeholders. Fluency in English and Spanish; Portuguese is a plus. Willingness to travel across the US, Mexico, and LATAM as needed. Experience working in SaaS, cloud, or cybersecurity companies, particularly in regional or global, matrixed environments. Desirable Skills, Knowledge and Experience
Cloudflare values diverse professional backgrounds across its Solutions Engineering team—from financial consulting and software development to product management and customer support. We are committed to building a team that reflects a variety of experiences and perspectives, united by curiosity and passion for technology. Have a genuine passion for technology and people, and a talent for breaking down complex technical topics into clear, relatable terms. Are natural educators and coaches, who enjoy mentoring others and helping teams grow. Thrive in a collaborative environment, bringing unique strengths while also supporting teammates across functions. Are hands‑on builders with a bias toward action and a willingness to get involved in technical details when needed. What Makes Cloudflare Special?
We're not just a highly ambitious, large‑scale technology company. We're a company that protects the free and open Internet. Projects such as Project Galileo and the Athenian Project demonstrate our commitment to supporting journalism, civil society, and public services in the face of censorship and attacks. Our public DNS resolver 1.1.1.1 exemplifies our dedication to privacy and performance for all users. Sound like something you'd like to be a part of? We'd love to hear from you! Cloudflare is proud to be an equal‑opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please contact us via e‑mail at hr@cloudflare.com or via mail at 101 Townsend St., San Francisco, CA 94107.
#J-18808-Ljbffr