Jobs via Dice
ITAM Desktop Tier III Technician with Min 5yrs exp (Webcam Interview)(HYBRID_ On
Jobs via Dice, Washington, District of Columbia, us, 20022
ITAM Desktop Tier III Technician (Hybrid, Webcam Interviews) – DMV Area
Direct Client Position
Number of positions: 1
Length: 9‑18 Months +
Location: Washington DC 20024
Immediate Interviews: Webcam Interviews Only
Position Summary The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.
Key Responsibilities
Advanced imaging, configuration, and deployment of Windows desktops and laptops.
Deploy and set up hardware, ensuring proper configuration.
Provide Tier III support for escalated technical issues.
Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
Support onboarding by configuring and deploying user‑specific hardware and software.
Provide guidance and training to end‑users.
Maintain accurate records of deployed IT assets in asset tracking tools.
Support asset lifecycle management, including procurement and decommissioning.
Proactively identify opportunities for system modifications and process optimizations.
Collaborate with network and development teams to align technical solutions with business goals.
Required Experience and Skills
Minimum 5 years of experience in providing help desk support for Windows operating systems.
Strong understanding of endpoint protection and management tools.
Preferred Qualifications
ITIL v4 Foundation Certification.
CompTIA A+ Certification or equivalent technical support certification.
Skill Matrix
Experience with business workflow processes.
Help desk support for Windows OS – 5 years (Required).
Endpoint protection and management tools – 0 years required.
ITIL v4 Foundation – 0 years required.
CompTIA A+ – 0 years required.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
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Position Summary The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.
Key Responsibilities
Advanced imaging, configuration, and deployment of Windows desktops and laptops.
Deploy and set up hardware, ensuring proper configuration.
Provide Tier III support for escalated technical issues.
Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
Support onboarding by configuring and deploying user‑specific hardware and software.
Provide guidance and training to end‑users.
Maintain accurate records of deployed IT assets in asset tracking tools.
Support asset lifecycle management, including procurement and decommissioning.
Proactively identify opportunities for system modifications and process optimizations.
Collaborate with network and development teams to align technical solutions with business goals.
Required Experience and Skills
Minimum 5 years of experience in providing help desk support for Windows operating systems.
Strong understanding of endpoint protection and management tools.
Preferred Qualifications
ITIL v4 Foundation Certification.
CompTIA A+ Certification or equivalent technical support certification.
Skill Matrix
Experience with business workflow processes.
Help desk support for Windows OS – 5 years (Required).
Endpoint protection and management tools – 0 years required.
ITIL v4 Foundation – 0 years required.
CompTIA A+ – 0 years required.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
#J-18808-Ljbffr