Sartorius North America
Field Service Engineer Remote-DC/Baltimore Area
Sartorius North America, Baltimore, Maryland, United States, 21276
Sartorius has an exciting opportunity for a Field Service Engineer to support our Bioprocess Solutions Portfolio of products. This is an exciting opportunity to join a global and growing organization. If you enjoy making an impact and working with customers, please read on.
Responsibilities
Service company equipment for customers, including installations, preventative maintenance, repairs and training. Generate service revenue for the company by proactively selling service contracts to customers. Interact with customers directly to schedule appointments, provide quotations, order parts, and complete repair services as appropriate. Provide excellent customer service at every step.
Evaluate the customer's service need, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service.
Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management.
Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. Manage communications effectively and timely. Maintain an updated schedule, and pro-actively communicate to management when schedule is free of appointments.
Properly manage company parts, equipment and tools. Keep an accurate inventory and care properly for equipment and tools.
Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection: Determining the kind of tools and equipment needed to do a job.
Installation: Installing equipment, machines, wiring, or programs to meet specifications.
Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly.
Operation and Control: Controlling operations of equipment or systems.
Operations Analysis: Analyzing needs and product requirements to create a design.
Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Repairing: Repairing machines or systems using the needed tools.
Technology: Design Generating or adapting equipment and technology to serve user needs.
Troubleshooting: Determining causes of operating errors and deciding what to do about it.
Perform other related duties as required.
Qualifications
Bachelor's degree in an Electrical/Electronic discipline, minimum of an associate's degree or equivalent combination of industry experience and technical/military training.
Minimum 3 years of Field Service experience (preferably in the Biopharmaceutical industry).
Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.
Up to 90% travel is required to support Field Service activities.
Valid Driver's License and Passport.
Proficiency with MS Office software, including Outlook, Word and Excel.
Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
What We Offer
Personal and Professional Development:
Mentoring, leadership programs, internal seminar offerings
Worklife Balance:
Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start:
Comprehensive onboarding, including a virtual online platform
Welcoming Culture:
Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being:
Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs
Intelligent Working Environment:
Working in smart buildings with the latest technology and equipment
Additional Benefits
Retirement Savings Plan:
401 k (with generous company match)
Flexible Spending:
HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits:
Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional:
Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or any other protected class.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com.
www.sartorius.com/career
#J-18808-Ljbffr
Responsibilities
Service company equipment for customers, including installations, preventative maintenance, repairs and training. Generate service revenue for the company by proactively selling service contracts to customers. Interact with customers directly to schedule appointments, provide quotations, order parts, and complete repair services as appropriate. Provide excellent customer service at every step.
Evaluate the customer's service need, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service.
Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management.
Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. Manage communications effectively and timely. Maintain an updated schedule, and pro-actively communicate to management when schedule is free of appointments.
Properly manage company parts, equipment and tools. Keep an accurate inventory and care properly for equipment and tools.
Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection: Determining the kind of tools and equipment needed to do a job.
Installation: Installing equipment, machines, wiring, or programs to meet specifications.
Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly.
Operation and Control: Controlling operations of equipment or systems.
Operations Analysis: Analyzing needs and product requirements to create a design.
Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Repairing: Repairing machines or systems using the needed tools.
Technology: Design Generating or adapting equipment and technology to serve user needs.
Troubleshooting: Determining causes of operating errors and deciding what to do about it.
Perform other related duties as required.
Qualifications
Bachelor's degree in an Electrical/Electronic discipline, minimum of an associate's degree or equivalent combination of industry experience and technical/military training.
Minimum 3 years of Field Service experience (preferably in the Biopharmaceutical industry).
Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.
Up to 90% travel is required to support Field Service activities.
Valid Driver's License and Passport.
Proficiency with MS Office software, including Outlook, Word and Excel.
Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
What We Offer
Personal and Professional Development:
Mentoring, leadership programs, internal seminar offerings
Worklife Balance:
Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start:
Comprehensive onboarding, including a virtual online platform
Welcoming Culture:
Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being:
Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs
Intelligent Working Environment:
Working in smart buildings with the latest technology and equipment
Additional Benefits
Retirement Savings Plan:
401 k (with generous company match)
Flexible Spending:
HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits:
Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional:
Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or any other protected class.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com.
www.sartorius.com/career
#J-18808-Ljbffr