ProKatchers
Job Title :
Patient Services Representative (Call Center)
Location :
College Station, TX 77840
Duration :
3 Months
Education :
High School Diploma or GED
Shift Details :
8:00 AM – 5:00 PM
Specific Skills : Answer inbound calls and electronic inquiries in a professional and empathetic manner Register new patients accurately and compliantly in the electronic medical record (EMR) Identify and resolve missing or incorrect patient information to ensure accurate billing and reimbursement Verify insurance coverage or determine self-pay responsibility and provide cost information Schedule healthcare appointments, diagnostic tests, and ancillary services according to clinic and provider guidelines Interpret physician orders to ensure correct scheduling Communicate appointment details, preparation instructions, paperwork, and payment expectations Document patient-related clerical and clinical messages for providers and administrative staff Identify emergent patient situations and coordinate immediate triage De-escalate upset callers and escalate priority issues when appropriate Call center experience required
Patient Services Representative (Call Center)
Location :
College Station, TX 77840
Duration :
3 Months
Education :
High School Diploma or GED
Shift Details :
8:00 AM – 5:00 PM
Specific Skills : Answer inbound calls and electronic inquiries in a professional and empathetic manner Register new patients accurately and compliantly in the electronic medical record (EMR) Identify and resolve missing or incorrect patient information to ensure accurate billing and reimbursement Verify insurance coverage or determine self-pay responsibility and provide cost information Schedule healthcare appointments, diagnostic tests, and ancillary services according to clinic and provider guidelines Interpret physician orders to ensure correct scheduling Communicate appointment details, preparation instructions, paperwork, and payment expectations Document patient-related clerical and clinical messages for providers and administrative staff Identify emergent patient situations and coordinate immediate triage De-escalate upset callers and escalate priority issues when appropriate Call center experience required