Sira Consulting, an Inc 5000 company
ServiceNow Technical Architect
Location: Milpitas, CA (Onsite)
Visa: Visa Independent Only
CMDB Responsibilities
- Experience in ServiceNow CMDB/AMDB processes.
- Experience in CMDB/AMDB data model and configuration.
- Experience in CMDB assessment and data cleanup activity.
- Experience in Service catalog development.
- Knowledge of CMDB normalization, identification and reconciliation jobs.
- Experience in ServiceNow customization.
- Integration experience using SOAP/RESTful API.
- At least 2 years of experience in CSDM‑led CMDB implementation using ServiceNow platform.
- Experience in designing, developing, and implementing automated processes for gathering, populating, and maintaining CMDB data.
- Experience in building CMDB health dashboard and custom reporting.
- Good written and communication skills.
Discovery Responsibilities
- Installation/configuration and implementation of the discovery tool.
- Strong troubleshooting skills, reading logs, solving complex workflow issues.
- Writing maintainable code as per best coding practices.
- At least 3 years of experience in implementing discovery solutions for multiple customers.
- Experience in writing custom patterns for discovering custom/in‑house applications.
- Experience in scripting and solutions to expand the ServiceNow Discovery module.
- Knowledge of scripting languages.
- Experience in building custom integration using adapters, custom connectors.
- Candidate with discovery and other ITOM certifications will be preferred.
- Candidate should be comfortable with scripting and coding discovery probes and sensors, CMDB, CMDB types and scripting.
- Candidate should be knowledgeable and familiar in the ServiceNow Discovery offerings.
- Candidate should lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow Discovery.
- Candidate should have experience in coding, test scripts and configuration for ServiceNow Discovery. He can configure ServiceNow MID Servers in customer environments.
- Candidate should have experience in developing customized probes and sensors for discovery.
- Candidate should have experience in delivering technical workshops on Discovery, integration with full knowledge of CMDB/AMDB lifecycle.
- Candidate should have expert understanding of import sets and transform maps, working with external data sources, ServiceNow data mapping.
- Candidate can articulate the ServiceNow CMDB classes for asset and configuration, their relationships and dependencies.
Service Mapping Responsibilities
- Work with process owners to understand the business service architecture and required information related to business/service map data and develop technical specifications and solutions.
- Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
- Provide visibility to the performance and issues related to Discovery.
- Collaborate with infrastructure architects to understand IT technology strategy that guide which requirements need to be gathered.
- Work with application SMEs to create and validate Service Maps for key applications.
- Maintain the integrity of the Service Mapping module across production and non‑production environments.
- Installation/configuration and implementation of the discovery tool.
- Strong troubleshooting skills, reading logs, solving complex workflow issues.
- Writing maintainable code as per best coding practices wherever required.
- At least 5 years of experience in implementing Service Mapping solutions for multiple customers.
- Experience in writing custom patterns for discovering custom/in‑house applications.
- Experience in scripting and solutions to expand the ServiceNow Discovery module.
- Knowledge of scripting languages.
- Candidate with Service Mapping, discovery and other ITOM certifications will be preferred.
- Candidate should be comfortable in scripting and coding Discovery patterns, CMDB, CMDB types and scripting.
- Candidate should be knowledgeable and familiar in the ServiceNow Discovery/Service Mapping offerings.
- Candidate should lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow Service Mapping.
- Candidate should have experience in coding, test scripts and configuration for ServiceNow Service Mapping along with ability to configure ServiceNow MID Servers in customer environments.
- Candidate should have experience in developing customized patterns for Discovery/Service Mapping.
- Candidate should have experience in delivering technical workshops on Service Mapping, Discovery, integration with full knowledge of CMDB/AMDB lifecycle.
- Candidate can clearly articulate the ServiceNow CMDB classes for asset and configuration, their relationships and dependencies.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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