Coordinator, Accomodation Account, FIFA World Cup 2026

Coordinator, Accomodation Account, FIFA World Cup 2026

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Miami

Reporting To: Manager, Accommodation

Description

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Reporting organizationally to the Manager, Accommodation in Miami, the Coordinator, Accommodation Account will help serve Accommodation efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for coordinating lodging and hotel‑related arrangements for the event, ensuring a smooth and comfortable experience for teams, participants and attendees. Further, this role will have a range of responsibilities, including contracting hotels, coordinating inventory, F&B, AV, meetings space, and reconciling and reporting.

THE POSITION

The main responsibilities of the Manager, Account Coordinator for the FIFA World Cup 2026 include:

• Contract hotelsTeam, and other hotels ensuring they meet quality standards and core group requirements
• Ensure hotels comply with all contractual obligations
• Execute tasks and addendums necessary for adjustments to hotel contracts
• Coordinate reservations, rooming lists, changes and requests for core groups
• Provide excellent customer service to official tournament guests
• Coordinate hotel room blocks, meeting space, F&B, AV, group requirements, hotel communications and reservation management
• Provide resources and information to guests, create presentation materials
• Support booking and reservation process for guests
• Keep all necessary internal and external reporting up to date
• Ensure held inventory is in accordance with remaining demand
• Attend site visits, familiarize with hotels and tour constituent groups
• Coordinate the reconciliation, billing and closeout at hotels and with groups cities
• Support and address unforeseen changes, cancellations, or emergencies in accommodation arrangements
• Build strong relationships with designated groups to provide an excellent experience within the overall accommodation strategy
• Consider all operational aspects when coordinating hotel arrangements, for example, transportation, logistics, security, etc.
• Uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay
• Establish relationships with the hotel industry to provide the best overall value to FIFA
• Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations
• Coordinate various ancillary projects taking place in the leadup to the World Cup

YOUR PROFILE

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

• Bachelor’s Degree or similar level of education

Work Experience

• Minimum of 2 years of work experience in the hospitality industry
• Strong communication skills – oral and written
• Experience coordinating complex projects
• Strong organizational, customer service and attention to detail

Languages

• Fluent in English (written and spoken)
• Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools