Company Description Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Reporting to the Front Office Manager, responsibilities and essential job functions include, but are not limited to, the following: Responsibilities
- Consistently offers professional, engaging and friendly service
- Ensure that all Front Desk colleagues are familiar and updated with hotel's product and services
- Establishes a rapport with guests and maintains good customer relationship
- Works in full cooperation with other departments to make sure the guest is of the utmost priority
- To ensure the safe running of the hotel
- Reviews the arrival report and VIP's to ensure all special requirements are met or exceeded
- Suggesting and attending regular training on updated topics and respective skill set as required by the team
- Communicate and liaise effectively with other leaders in the department and hotel
- Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
- Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in record keeping
- Promote our upsell program per brand Standards
- All other reasonable duties as assigned
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
- Excellent team leading skills and team management skills
- Fluent and confident in English, additional National and International language is an asset
- Excellent written and verbal communication, interpersonal and leadership qualities
- Strong guest service orientation and training skills background preferred
- Maintains professional and pleasant body language at all times
- Degree or diploma (preferred in Hospitality and/or Tourism Management)