Unit Secretary- HUP Pavilion Surgical ICU- Full-Time, Rotating Shifts Job at Phi

Unit Secretary Position at Penn Medicine

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

The HUP Pavilion Surgical ICU is looking for a full-time unit secretary to join the team! The position would be primarily day shift (three 12s, 7am-7pm) with occasional evening shift (11am-11pm) rotation. The schedule includes every third weekend requirement.

The Unit Secretary is an integral member of the health care team who delivers quality care through collaboration and communication with team members. They work under the direct supervision of the nurse manager and the registered nurse to support the clerical operations of the patient care unit. Some of the major responsibilities will include managing clerical and information systems, receptionist duties, collection and reporting of patient information while also assuming responsibility and accountability for their role performance based on HUP's Standards of Excellence.

Responsibilities:

• Answers telephones, takes and relays messages promptly, and answers inquiries
• Greets patients and visitors, gives directions, and answers questions in a professional manner
• Communicates with nursing staff and hospital staff about patients' needs and location
• Ensures that patient consents and Advance Directive paperwork is in order and proper follow up is completed
• Answers the patient call bell system and promptly communicates the patients' needs to the appropriate healthcare team member
• Facilitates and manages access for security door/intercom systems on locked nursing units as indicated in a respectful manner per unit protocol
• Assists nurses, physicians and other health care providers in emergency situations by arranging for emergency studies, placing routine, CODE and STAT telephone pages
• Arranges for patient transport as needed
• Sorts and delivers patient flowers, mail, and packages according to unit needs
• Calls for equipment and supplies as needed and arranges for return of equipment after use, including malfunctioning equipment
• Enters discharge information and appropriate admission and discharge destination in the hospital electronic information system as soon as the patient either arrives on the unit or leaves the unit
• Maintains patient medical record per unit protocols
• Prepares necessary patient chart copies for discharge to new level of careRehabilitation, Psychiatry and/or Hospice
• Prepares patient chart for all transitions in care: for tests, new patient care units, etc.
• Accountable for placing completed discharge charts in designated location for pickup by Medical Records personnel
• Maintains and updates patient identification bracelets as needed and ensures patient identification bar code stickers are accurate
• Keeps requisition locations filled and ensures sufficient supplies are available at the nurses' station
• Monitors stationery and paper products levels + initiates order for supplies as directed by the Nurse Manager + maintains locations of forms in compliance with established guidelines
• Maintains work area and mobile workstations in orderly fashion
• Accepts reassignment to other units as directed by Nurse Manager or Charge Nurse
• Sensitive and responsive to patient, family, and customer satisfaction issues by demonstrating courtesy and respect for patients, family visitors, hospital staff and employees
• Supports and contributes to the unit's patient satisfaction goals
• Provides direction to the medical teams for completing the electronic death certificate
• Secures the certificate according to guidelines
• Supports the process of notification to Gift of Life

Credentials: Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Previous hospital admin experience preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.