St. Francis House
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Residential Services Case Manager
role at
St. Francis House
Description
FLSA Status:
Non Exempt
Hourly Range:
$23.76 per hour – $26.14 per hour
Schedule:
In person, Full time 8:00 AM – 4:00 PM, scheduled Sunday through Thursday
Job Summary:
The Residential Services Case Manager provides direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing First perspective, the Case Manager works closely with residents to help them build skills and access the resources needed for long-term housing stability. Guided by St. Francis House’s Philosophy of Care—person-centered, recovery-oriented, and trauma-informed—they focus on supporting progress in housing, income, and behavioral health.
Essential Duties / Responsibilities
Welcome new residents and support a smooth transition from homelessness to stable, supportive housing.
Manage a caseload of approximately 30 residents, with about 30% requiring high-level support.
Build proactive relationships through regular outreach to ensure residents are connected to services.
Conduct assessments and develop service plans focused on housing, income, and behavioral health stability.
Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy).
Use Motivational Interviewing to support residents’ readiness for change.
Collaborate with team and community partners to plan positive resident activities.
Coordinate with internal departments to address behavioral health, income, and basic needs.
Maintain timely, accurate resident records and review caseload regularly.
Monitor participant’s tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly.
Act as liaison with landlords, providers, and other relevant parties as permitted.
Track performance with supervisor to meet participant and agency goals.
Adheres to agency code of conduct.
Performs other duties as assigned.
Requirements Required Skills & Abilities
Highly reliable, proactive, independent, and consistent.
Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma-informed care.
Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans.
Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs.
Strong communication, advocacy, interpersonal, and customer service skills.
Excellent organizational, time management, and attention to detail.
Proficient with Microsoft Office Suite or related software.
Able to work independently and collaboratively in a fast-paced environment.
Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
Education & Experiences
High School Diploma or equivalent required.
Further education in a human service field a plus.
Experience with direct service or case management with vulnerable populations.
1+ years’ experience with people currently or recently experiencing homelessness preferred.
Lived experience with homelessness and/or recovery a plus.
Driver’s license and reliable transportation strongly preferred.
Proficiency in English required; bilingual in Spanish preferred.
SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.
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Residential Services Case Manager
role at
St. Francis House
Description
FLSA Status:
Non Exempt
Hourly Range:
$23.76 per hour – $26.14 per hour
Schedule:
In person, Full time 8:00 AM – 4:00 PM, scheduled Sunday through Thursday
Job Summary:
The Residential Services Case Manager provides direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing First perspective, the Case Manager works closely with residents to help them build skills and access the resources needed for long-term housing stability. Guided by St. Francis House’s Philosophy of Care—person-centered, recovery-oriented, and trauma-informed—they focus on supporting progress in housing, income, and behavioral health.
Essential Duties / Responsibilities
Welcome new residents and support a smooth transition from homelessness to stable, supportive housing.
Manage a caseload of approximately 30 residents, with about 30% requiring high-level support.
Build proactive relationships through regular outreach to ensure residents are connected to services.
Conduct assessments and develop service plans focused on housing, income, and behavioral health stability.
Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy).
Use Motivational Interviewing to support residents’ readiness for change.
Collaborate with team and community partners to plan positive resident activities.
Coordinate with internal departments to address behavioral health, income, and basic needs.
Maintain timely, accurate resident records and review caseload regularly.
Monitor participant’s tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly.
Act as liaison with landlords, providers, and other relevant parties as permitted.
Track performance with supervisor to meet participant and agency goals.
Adheres to agency code of conduct.
Performs other duties as assigned.
Requirements Required Skills & Abilities
Highly reliable, proactive, independent, and consistent.
Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma-informed care.
Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans.
Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs.
Strong communication, advocacy, interpersonal, and customer service skills.
Excellent organizational, time management, and attention to detail.
Proficient with Microsoft Office Suite or related software.
Able to work independently and collaboratively in a fast-paced environment.
Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
Education & Experiences
High School Diploma or equivalent required.
Further education in a human service field a plus.
Experience with direct service or case management with vulnerable populations.
1+ years’ experience with people currently or recently experiencing homelessness preferred.
Lived experience with homelessness and/or recovery a plus.
Driver’s license and reliable transportation strongly preferred.
Proficiency in English required; bilingual in Spanish preferred.
SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.
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