Missouri Athletic Club
Member Engagement Manager
Missouri Athletic Club, Saint Louis, Missouri, United States, 63146
Member Engagement Manager
Missouri Athletic Club Downtown
Job Overview Join an amazing team of individuals at the Missouri Athletic Club in Downtown Saint Louis, one of the top private clubs in the United States. The MAC has been thriving since 1903 and remains committed to the vision of the original founders: "to be the premier athletic, social and dining club for business, professional and civic leaders and their families in the Saint Louis area."
We are seeking a Member Engagement Manager to join our Downtown Membership Team. The Member Engagement Manager must be highly relationship-driven, organized, and proactive, with a strong ability to enhance the member experience from first inquiry through long-term retention.
Responsibilities
Lead the new member experience, including orientation materials, gifts, communications, and engagement events, while adhering to the membership budget
Maintain member retention and satisfaction programs, utilizing surveys and industry best practices
Identify and reengage at‑risk members; conduct exit interviews and monitor attrition trends
Serve as a liaison between members and club leadership, committees, and departments
Oversee membership engagement events and receptions
Provide regular reports to Club leadership and committees
Support club initiatives, attend events as needed, and foster positive Club relationships
Assist in the prospective member journey, including inquiries, tours, CRM tracking, and the nomination process
Qualifications
3–5 years of experience in membership, sales, hospitality, or relationship‑based roles, preferably in a private club or luxury service environment
Bachelor's degree in marketing, communications, business, or related field is a plus
Self‑starter with excellent communication and interpersonal skills; personable, professional, and highly organized
Strong commitment to high‑touch member service, engagement, and long‑term relationship‑building
Working knowledge of CRM/database systems for prospect and member tracking, reporting, and follow‑up is a plus
Ability to work a flexible schedule, including evenings and weekends, to support club events and member activities
Experience with Microsoft Suite preferred
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Job Overview Join an amazing team of individuals at the Missouri Athletic Club in Downtown Saint Louis, one of the top private clubs in the United States. The MAC has been thriving since 1903 and remains committed to the vision of the original founders: "to be the premier athletic, social and dining club for business, professional and civic leaders and their families in the Saint Louis area."
We are seeking a Member Engagement Manager to join our Downtown Membership Team. The Member Engagement Manager must be highly relationship-driven, organized, and proactive, with a strong ability to enhance the member experience from first inquiry through long-term retention.
Responsibilities
Lead the new member experience, including orientation materials, gifts, communications, and engagement events, while adhering to the membership budget
Maintain member retention and satisfaction programs, utilizing surveys and industry best practices
Identify and reengage at‑risk members; conduct exit interviews and monitor attrition trends
Serve as a liaison between members and club leadership, committees, and departments
Oversee membership engagement events and receptions
Provide regular reports to Club leadership and committees
Support club initiatives, attend events as needed, and foster positive Club relationships
Assist in the prospective member journey, including inquiries, tours, CRM tracking, and the nomination process
Qualifications
3–5 years of experience in membership, sales, hospitality, or relationship‑based roles, preferably in a private club or luxury service environment
Bachelor's degree in marketing, communications, business, or related field is a plus
Self‑starter with excellent communication and interpersonal skills; personable, professional, and highly organized
Strong commitment to high‑touch member service, engagement, and long‑term relationship‑building
Working knowledge of CRM/database systems for prospect and member tracking, reporting, and follow‑up is a plus
Ability to work a flexible schedule, including evenings and weekends, to support club events and member activities
Experience with Microsoft Suite preferred
#J-18808-Ljbffr