American Airlines
Attendance Manager - Airport Customer Experience Administration
American Airlines, Chicago, Illinois, United States, 60290
Attendance Manager - Airport Customer Experience Administration
Join to apply for the Attendance Manager - Airport Customer Experience Administration role at American Airlines.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Operations Administration team within the Customer and Operational Excellence organization supporting Airports, Contact Centers, and Inflight Dining Operations. You will lead transformative initiatives that strengthen workforce reliability and elevate customer service by fostering a culture of accountability and supportive engagement. Apply structured planning and advanced analytics—including AI-driven methodologies—to optimize attendance management and lost time processes, while driving continuous improvement through innovative, centralized strategies.
The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.
What You'll Do This list is intended to reflect the current job but there may be additional essential functions (and certain non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Drive operational excellence while maintaining a safety‑conscious environment that ensures employee and customer well‑being.
Apply structured planning and leverage data, analytics, and AI‑driven insights to optimize attendance management, scheduling, and lost time processes.
Collaborate with operational leaders, union partners, HR, and Labor Relations to implement centralized strategies and drive continuous improvement.
Ensure compliance with corporate policies, procedures, and union agreements while understanding how corporate initiatives apply locally.
Produce station‑specific reporting and analyze performance data to identify opportunities for improvement.
Engage frontline team members to improve attendance and support overall station performance.
Serve as a safety advocate by proactively identifying and addressing concerns, conducting audits, observations, and root cause investigations to ensure reliability.
Establish team and individual goals aligned with company objectives, and coach frontline team members to develop skills, elevate customer service, and embrace company culture.
Build strong, respectful relationships that foster integrity, compassion, and collaboration across teams and stakeholders.
Allocate resources effectively and provide support to enable safe, efficient achievement of operational goals.
Promote clear communication and teamwork across departments to achieve shared objectives.
Embrace and model core values such as passion, commitment, reliability, and positivity in all interactions.
Ability to work flexible schedules and travel as needed to support operational priorities.
Minimum Qualifications
High School diploma or GED equivalency
Preferred Qualifications
Bachelor's degree
Previous airport customer service experience
2 years' experience leading others
Knowledge of company policies, procedures, and functional automation applications
Skills, Licenses & Certifications
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision‑making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi‑functional departments and agencies to ensure essential needs are met for a safe, efficient, on‑time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five‑year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver's license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days‑off
What You'll Get Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
#J-18808-Ljbffr
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Operations Administration team within the Customer and Operational Excellence organization supporting Airports, Contact Centers, and Inflight Dining Operations. You will lead transformative initiatives that strengthen workforce reliability and elevate customer service by fostering a culture of accountability and supportive engagement. Apply structured planning and advanced analytics—including AI-driven methodologies—to optimize attendance management and lost time processes, while driving continuous improvement through innovative, centralized strategies.
The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.
What You'll Do This list is intended to reflect the current job but there may be additional essential functions (and certain non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Drive operational excellence while maintaining a safety‑conscious environment that ensures employee and customer well‑being.
Apply structured planning and leverage data, analytics, and AI‑driven insights to optimize attendance management, scheduling, and lost time processes.
Collaborate with operational leaders, union partners, HR, and Labor Relations to implement centralized strategies and drive continuous improvement.
Ensure compliance with corporate policies, procedures, and union agreements while understanding how corporate initiatives apply locally.
Produce station‑specific reporting and analyze performance data to identify opportunities for improvement.
Engage frontline team members to improve attendance and support overall station performance.
Serve as a safety advocate by proactively identifying and addressing concerns, conducting audits, observations, and root cause investigations to ensure reliability.
Establish team and individual goals aligned with company objectives, and coach frontline team members to develop skills, elevate customer service, and embrace company culture.
Build strong, respectful relationships that foster integrity, compassion, and collaboration across teams and stakeholders.
Allocate resources effectively and provide support to enable safe, efficient achievement of operational goals.
Promote clear communication and teamwork across departments to achieve shared objectives.
Embrace and model core values such as passion, commitment, reliability, and positivity in all interactions.
Ability to work flexible schedules and travel as needed to support operational priorities.
Minimum Qualifications
High School diploma or GED equivalency
Preferred Qualifications
Bachelor's degree
Previous airport customer service experience
2 years' experience leading others
Knowledge of company policies, procedures, and functional automation applications
Skills, Licenses & Certifications
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision‑making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi‑functional departments and agencies to ensure essential needs are met for a safe, efficient, on‑time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five‑year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver's license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days‑off
What You'll Get Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
#J-18808-Ljbffr