SaVida Health
Director of Billing and Managed Services
SaVida Health, a private equity backed healthcare company, provides outpatient opiate and alcohol addiction treatment services. SaVida Health’s care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida is headquartered in Nashville, TN and currently operates in Tennessee, Massachusetts, Delaware, Vermont, New Hampshire, Maine and Virginia and is developing the capability to expand rapidly to meet the needs of patients suffering from opiate and alcohol addiction.
The Director of Revenue Cycle Operations is responsible for overseeing all functions of the revenue cycle across SaVida Health’s national network of behavioral health clinics. This role manages end-to-end revenue cycle processes, including billing, collections, credentialing, provider enrollment, payor data management, and offshore vendor performance. The position is expected to ensure compliance, improve operational efficiency, optimize systems usage, and support organizational growth through integration and standardization initiatives.
Role And Responsibilities
Serve as the primary point of contact for offshore revenue cycle vendors and manage services including accounts receivable follow-up, payment posting, credentialing support, and maintenance of payor data.
Define and monitor service level agreements (SLAs), key performance indicators (KPIs), escalation protocols, and ensure vendors maintain compliance with HIPAA, data security policies and organizational standards.
Oversee internal billing operations, including claims submission, denial management, payment reconciliation, and collections, and provide direct supervision to the Billing Manager.
Standardize workflows and procedures across clinic locations to ensure consistency and scalability, and identify and resolve process inefficiencies impacting claim lifecycle and revenue capture.
Lead credentialing and enrollment processes for all clinical providers and sites, manage CAQH profiles, expirables, re-attestations, and delegated payor rosters, and coordinate onboarding processes for billing, scheduling, and credentialing systems during acquisitions and site launches.
Own RCM performance dashboards and deliver regular reporting to executive leadership, monitor key financial metrics, and develop and implement tools or workflows to support metric tracking and data analysis.
Lead the adoption and optimization of revenue cycle systems, coordinate with software vendors and internal stakeholders to ensure effective system configuration and utilization, and evaluate and recommend new tools and platforms aligned with organizational growth goals.
Other duties as assigned.
Qualifications And Education Requirements
Bachelor’s degree in Business, Healthcare Administration, or a related field.
Minimum of seven (7) years of progressive leadership experience in revenue cycle management within a multi‑site healthcare environment.
Minimum of five (5) years managing offshore RCM vendor relationships.
Demonstrated experience with provider credentialing and CAQH management.
Proven track record in supporting M&A activities, including integration and onboarding.
Strong knowledge of healthcare RCM performance metrics, data analytics and reporting.
Experience in systems and process optimization across multiple locations and platforms.
Preferred Skills
Experience with Athenahealth, Phreesia and CredentialStream (VerityStream).
Proficiency in Python, SQL, VBA, or Excel‑based automation tools.
Project management experience, including cross‑functional initiative leadership.
HFMA certification or Lean/Six Sigma training.
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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The Director of Revenue Cycle Operations is responsible for overseeing all functions of the revenue cycle across SaVida Health’s national network of behavioral health clinics. This role manages end-to-end revenue cycle processes, including billing, collections, credentialing, provider enrollment, payor data management, and offshore vendor performance. The position is expected to ensure compliance, improve operational efficiency, optimize systems usage, and support organizational growth through integration and standardization initiatives.
Role And Responsibilities
Serve as the primary point of contact for offshore revenue cycle vendors and manage services including accounts receivable follow-up, payment posting, credentialing support, and maintenance of payor data.
Define and monitor service level agreements (SLAs), key performance indicators (KPIs), escalation protocols, and ensure vendors maintain compliance with HIPAA, data security policies and organizational standards.
Oversee internal billing operations, including claims submission, denial management, payment reconciliation, and collections, and provide direct supervision to the Billing Manager.
Standardize workflows and procedures across clinic locations to ensure consistency and scalability, and identify and resolve process inefficiencies impacting claim lifecycle and revenue capture.
Lead credentialing and enrollment processes for all clinical providers and sites, manage CAQH profiles, expirables, re-attestations, and delegated payor rosters, and coordinate onboarding processes for billing, scheduling, and credentialing systems during acquisitions and site launches.
Own RCM performance dashboards and deliver regular reporting to executive leadership, monitor key financial metrics, and develop and implement tools or workflows to support metric tracking and data analysis.
Lead the adoption and optimization of revenue cycle systems, coordinate with software vendors and internal stakeholders to ensure effective system configuration and utilization, and evaluate and recommend new tools and platforms aligned with organizational growth goals.
Other duties as assigned.
Qualifications And Education Requirements
Bachelor’s degree in Business, Healthcare Administration, or a related field.
Minimum of seven (7) years of progressive leadership experience in revenue cycle management within a multi‑site healthcare environment.
Minimum of five (5) years managing offshore RCM vendor relationships.
Demonstrated experience with provider credentialing and CAQH management.
Proven track record in supporting M&A activities, including integration and onboarding.
Strong knowledge of healthcare RCM performance metrics, data analytics and reporting.
Experience in systems and process optimization across multiple locations and platforms.
Preferred Skills
Experience with Athenahealth, Phreesia and CredentialStream (VerityStream).
Proficiency in Python, SQL, VBA, or Excel‑based automation tools.
Project management experience, including cross‑functional initiative leadership.
HFMA certification or Lean/Six Sigma training.
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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