Agent Experience & Productivity Specialist

A leading furniture retailer in Boston is seeking an Agent Experience Specialist to improve the agent experience within Customer Support. This role involves analyzing data, identifying trends, and recommending process enhancements. The ideal candidate will have at least 3 years of Customer Support experience, strong analytical skills, and a collaborative mindset. Competitive pay and a focus on a positive work environment are part of the offering. #J-18808-Ljbffr