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Associa

Director of Operations

Associa, Jacksonville, Florida, United States, 32290

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Job Description The Operations Director helps lead the team to ensure employee and client retention and growth. The Operations Director oversees accounts in the assigned portfolio and assists in implementing processes, procedures, and systems associated with branch initiatives and company‑wide business processes. Under the guidance of the Branch President, this role directs operations staff to research and resolve client issues and interact with other departments in the pursuit of client services while supporting the management team.

Requirements

Florida CAM (LCAM) License required

Ability to train employees required

3+ years of management/supervisory experience required

8+ years of Community Association experience and portfolio management preferred

Knowledge of business math at a proficient level

Strong financial acumen

Expert level proficiency in Microsoft Office (Word, Excel, Outlook, etc.)

Expert level knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)

Professional communication skills (phone, interpersonal, written, verbal, etc.)

Self‑motivated, proactive, detail‑oriented and a team player

Initiative and problem‑solving abilities

Confidentiality and discretion in the performance of all duties and responsibilities

Strong time‑management and prioritization skills

Additional Information

Willingness to travel: 50% (Preferred)

Work location: Multiple locations

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

For more information about the company, visit www.associaonline.com.

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