B. F. Saul Company Hospitality Group
Full Time Front Desk Supervisor ~ Holiday Inn Gaithersburg ~
B. F. Saul Company Hospitality Group, Gaithersburg, Maryland, us, 20883
Full Time Front Desk Supervisor ~ Holiday Inn Gaithersburg ~
Join to apply for the
Full Time Front Desk Supervisor ~ Holiday Inn Gaithersburg ~
role at
B. F. Saul Company Hospitality Group
Full Time Front Desk Supervisor ~ Holiday Inn Gaithersburg ~ 1 day ago Be among the first 25 applicants
Join to apply for the
Full Time Front Desk Supervisor ~ Holiday Inn Gaithersburg ~
role at
B. F. Saul Company Hospitality Group
Get AI-powered advice on this job and more exclusive features.
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!
We are currently recruiting for a phenomenal leader to become our
Full Time Front Desk Supervisor
for our Holiday Inn Gaithersburg hotel. This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.
B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.
Responsibilities
Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
Financial Results and Cost Control: Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
People Management and Training: Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to Hampton Inn training policies. Promotes collaboration and positive, professional work environment.
Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initiatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
Required Skills And Experience
High school diploma or GED preferred.
1+ years prior guest service experience in a hospitality setting required. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis.
Ability to drive a shuttle preferred
EEO AA M/F/Vet/Disabled
Benefits
Well-Being Benefits
Health Insurance
Dental & Vision Insurance
Short- & Long-Term Disability
Vacation Policyn
Personal and Sick Policy
Long Term Planning:
401(k) Retirement Program
Paid Life Insurance
Tuition Reimbursement
Team Member Programs:
Our Big 3 Mission Statement Leaders of the Month/Year
Annual Performance Appraisals and Wage Increase Opportunities
Annual Team Member Banquets
Annual Team Member Engagement Survey
Discounted Room Rates for Team Members, Family and Friends
Complimentary Room Stays
$19 - $19 an hour B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Management and Manufacturing
Industries Hospitality
Referrals increase your chances of interviewing at B. F. Saul Company Hospitality Group by 2x
Get notified about new Front Desk Supervisor jobs in
Gaithersburg, MD .
Guest Services Supervisor-Holiday Inn Central Washington DC Front Desk Supervisor - Hilton Arlington National Landing Front Office Supervisor - Conrad Washington D.C. Front Desk Supervisor - Full Time - Crowne Plaza Crystal City - $21/hr Supervisor Front Desk (Overnight) - InterContinental Washington DC - The Wharf Front Desk Supervisor AM/PM Shifts - Full Time - Fairfield Inn - Starting at $19/hour Front Desk Supervisor l Hotel Burg | Leesburg, VA Front Desk Supervisor - Hotel Indigo Old Town Alexandria Front Desk Supervisor AM/PM Shifts - Full Time - Best Western Dulles - Starting at $19/hour Front Desk Supervisor - Courtyard by Marriott Tysons The Melrose Georgetown Hotel Front Desk Supervisor Full-time The Melrose Georgetown Hotel Front Desk Supervisor We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Full Time Front Desk Supervisor ~ Holiday Inn Gaithersburg ~
role at
B. F. Saul Company Hospitality Group
Full Time Front Desk Supervisor ~ Holiday Inn Gaithersburg ~ 1 day ago Be among the first 25 applicants
Join to apply for the
Full Time Front Desk Supervisor ~ Holiday Inn Gaithersburg ~
role at
B. F. Saul Company Hospitality Group
Get AI-powered advice on this job and more exclusive features.
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!
We are currently recruiting for a phenomenal leader to become our
Full Time Front Desk Supervisor
for our Holiday Inn Gaithersburg hotel. This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.
B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.
Responsibilities
Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
Financial Results and Cost Control: Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
People Management and Training: Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to Hampton Inn training policies. Promotes collaboration and positive, professional work environment.
Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initiatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
Required Skills And Experience
High school diploma or GED preferred.
1+ years prior guest service experience in a hospitality setting required. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis.
Ability to drive a shuttle preferred
EEO AA M/F/Vet/Disabled
Benefits
Well-Being Benefits
Health Insurance
Dental & Vision Insurance
Short- & Long-Term Disability
Vacation Policyn
Personal and Sick Policy
Long Term Planning:
401(k) Retirement Program
Paid Life Insurance
Tuition Reimbursement
Team Member Programs:
Our Big 3 Mission Statement Leaders of the Month/Year
Annual Performance Appraisals and Wage Increase Opportunities
Annual Team Member Banquets
Annual Team Member Engagement Survey
Discounted Room Rates for Team Members, Family and Friends
Complimentary Room Stays
$19 - $19 an hour B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Management and Manufacturing
Industries Hospitality
Referrals increase your chances of interviewing at B. F. Saul Company Hospitality Group by 2x
Get notified about new Front Desk Supervisor jobs in
Gaithersburg, MD .
Guest Services Supervisor-Holiday Inn Central Washington DC Front Desk Supervisor - Hilton Arlington National Landing Front Office Supervisor - Conrad Washington D.C. Front Desk Supervisor - Full Time - Crowne Plaza Crystal City - $21/hr Supervisor Front Desk (Overnight) - InterContinental Washington DC - The Wharf Front Desk Supervisor AM/PM Shifts - Full Time - Fairfield Inn - Starting at $19/hour Front Desk Supervisor l Hotel Burg | Leesburg, VA Front Desk Supervisor - Hotel Indigo Old Town Alexandria Front Desk Supervisor AM/PM Shifts - Full Time - Best Western Dulles - Starting at $19/hour Front Desk Supervisor - Courtyard by Marriott Tysons The Melrose Georgetown Hotel Front Desk Supervisor Full-time The Melrose Georgetown Hotel Front Desk Supervisor We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr