Director, Post Purchase

**JOB OVERVIEW:**This position is responsible to spearhead strategies that ensure customers not only feel valued after their purchase but also enjoy a seamless and engaging experience with our products and our eCommerce website. The position will partner with cross-functional teams across product, engineering, logistics, customer service, and finance to identify pain points and create scalable solutions that drive customer satisfaction, retention, and operational efficiency. This role is critical in a B2B environment where order complexity, high-value transactions, and customer trust are paramount.**KEY RESPONSIBILITIES:*** Optimize and implement a comprehensive online post-purchase strategy that aligns with company goals and enhances customer satisfaction.* Collaborate with marketing, customer support, and product teams to create cohesive post-purchase experiences.* Analyze customer feedback and data to identify pain points and opportunities for improvement in the post-purchase journey.* Design and oversee post-purchase touchpoints, including follow-up communications, feedback loops, and loyalty programs.* Measure the impact of post-purchase initiatives on customer retention and satisfaction metrics.* Lead and mentor a team dedicated to optimizing the post-purchase experience across all products and services.* Stay updated on industry trends and best practices, making recommendations for continuous improvement in customer experience.* Stay abreast of industry trends and competitor offerings to inform product decisions.**SPECIFIC KNOWLEDGE & SKILLS:*** Bachelor’s degree in business, Marketing, Product Management, or a related field.* Proven experience in product management or customer experience roles with a focus on online post-purchase phases.* Strong analytical skills with the ability to derive insights from customer data and feedback.* Exceptional communication and interpersonal skills, with a friendly demeanor to engage with various stakeholders.* Experience in leading cross-functional teams and managing relationships across different departments.* Ability to think strategically and creatively to solve complex customer experience challenges.* A passion for customer success and a commitment to continuous improvement in the customer journey.**GENERAL SKILLS & COMPETENCIES:*** Backlog grooming: Maintain and prioritize the product backlog.* Feature trade-offs: Make informed decisions about what to build now vs. later.* Collaborate with other product managers on team* Time management: Balance short-term delivery with long-term strategy.* Familiarity with product management tools: (e.g., Jira, Confluence, Notion, Trello).* Legal & compliance awareness: Especially important in healthcare, etc. a plus.* AI & emerging tech trends: Stay up to date with evolving digital technologies.**MINIMUM WORK EXPERIENCE:**Typically 12 or more years of increasing responsibility and complexity in terms of any applicable professional experience including proven experience in product management or customer experience roles with a focus on post-purchase phases.**PREFERRED EDUCATION:**Typically a Bachelor's Degree in Business, Marketing, Product Management, or global equivalent in related discipline. Master's degree or global equivalent preferred. May hold two or more industry certifications.**TRAVEL / PHYSICAL DEMANDS:**Travel typically less than 10%. Office environment. No special physical demands required.The posted range for this position is $138,976-173,720 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.This position is eligible for a bonus not reflected in the posted range.Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers**Fraud Alert***Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.**Please be advised that Henry Schein's official U.S. website is* *. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.**No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.*Over

Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the GreatDepression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.

Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries andterritories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our

as our founders would have wanted. We live those values by ensuring that our culture focuses on the

of our team, which we accomplish by providing a

for individuals to develop and contribute authentically, with opportunities to and the communities where we live and work.

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of , as a result of a physical or mental impairment, you can request reasonable accommodations.Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.ukAustralia and New Zealand Candidates: APACCareers@henryscheinone.comMalaysia Candidates: CNHR@henryschein.comItaly Candidates: risorse.umane@henryschein.it### Workplace Remote TypesIt is important #J-18808-Ljbffr