Wonder
Base pay range
$95,000.00/yr – $109,500.00/yr
About Wonder Everything’s on the menu at Wonder. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award‑winning restaurant partners span every cuisine you can think of—from Greek to Thai—crafted by top chefs like Bobby Flay, José Andrés, and Marcus Samuelsson. Diners can mix and match dishes from any Wonder restaurant, or order from local gems nearby. Everything is made to order at brick‑and‑mortar locations across the East Coast, delivered fast and free, and new locations open each week.
About The Role As a Senior Operations Leader you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. You’ll lead a multifunctional team, manage cross‑brand collaboration in a single facility, and own the local P&L like a true General Manager.
Responsibilities Lead Day‑to‑Day Operations with Excellence
Oversee all aspects of day‑to‑day operations across kitchen, service, and fulfillment channels (dine‑in, pickup, delivery)
Optimize labor deployment, throughput, and service execution to meet evolving business needs
Ensure strict adherence to labor, food safety, team member safety, and compliance standards
Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real time
Monitor customer feedback and operational trends to make data‑informed decisions that drive service excellence
Set and drive key operational KPIs, ensuring alignment across internal and external contributors
Manage Team and Partner Performance
Hire, onboard, coach, schedule, and develop a high‑performing team of hourly employees and shift leaders
Lead a blended on‑site workforce of internal employees and external partners (contracted or brand‑affiliated staff)
Create a collaborative, on‑brand environment where Wonder and third‑party teams operate seamlessly under one roof
Address performance issues respectfully and quickly using coaching and performance tools
Ensure compliance with state and federal labor laws
Drive Business Results & Own the P&L
Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
Partner cross‑functionally with finance, culinary, procurement, logistics, etc. to identify cost‑saving and revenue‑driving opportunities
Build action plans around local performance insights, customer feedback, and operational trends
Grow the Business
Own and drive company talent pipelines with a strong focus on succession building and readiness
Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
Actively mentor and coach managers‑in‑training, preparing them for potential transfers or leadership roles at other locations
Serve as a hands‑on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company‑wide rollout
Manage Partnerships & Represent the Wonder Brand
Serve as the on‑site point of contact for brand partners, vendors, and contracted operators
Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
Represent Wonder in local community and business interactions, helping to grow our reputation and customer base
Who You Are
A business operator with at least 3 years of experience leading high‑volume, complex operations in logistics, field‑based retail, hospitality, food, or eCommerce
Experience in fast‑growing, operationally complex environments such as high‑growth startups, multi‑unit retail, or on‑demand services
Proven leadership background and track record of progressive growth and advancement
Demonstrated success in full P&L ownership, KPI management, and driving operational results
A proactive problem‑solver who thrives in fast‑paced, ambiguous environments
Comfortable managing hybrid workforces across employees and contracted vendors/partners
Known for cross‑functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations
Obsessed with customer service, quality, accountability, and results
Requirements
Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Handler Certification (or willingness to obtain)
Role Details
Salary Range: $95,000 per year – $109,500 per year
Location: Woburn, MA
Benefits
Medical, Dental, and Vision Insurance
100% employer‑paid Life Insurance
401(k) Retirement Plan
Employer match for Health Savings Account (HSA)
Learning and Development opportunities to advance your career
Employee Stock
Employee Discount
Senior Level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Food & Beverages
Referrals increase your chances of interviewing at Wonder by 2x.
Get notified about new Senior Operations Specialist jobs in Woburn, MA.
At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.
#J-18808-Ljbffr
About Wonder Everything’s on the menu at Wonder. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award‑winning restaurant partners span every cuisine you can think of—from Greek to Thai—crafted by top chefs like Bobby Flay, José Andrés, and Marcus Samuelsson. Diners can mix and match dishes from any Wonder restaurant, or order from local gems nearby. Everything is made to order at brick‑and‑mortar locations across the East Coast, delivered fast and free, and new locations open each week.
About The Role As a Senior Operations Leader you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. You’ll lead a multifunctional team, manage cross‑brand collaboration in a single facility, and own the local P&L like a true General Manager.
Responsibilities Lead Day‑to‑Day Operations with Excellence
Oversee all aspects of day‑to‑day operations across kitchen, service, and fulfillment channels (dine‑in, pickup, delivery)
Optimize labor deployment, throughput, and service execution to meet evolving business needs
Ensure strict adherence to labor, food safety, team member safety, and compliance standards
Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real time
Monitor customer feedback and operational trends to make data‑informed decisions that drive service excellence
Set and drive key operational KPIs, ensuring alignment across internal and external contributors
Manage Team and Partner Performance
Hire, onboard, coach, schedule, and develop a high‑performing team of hourly employees and shift leaders
Lead a blended on‑site workforce of internal employees and external partners (contracted or brand‑affiliated staff)
Create a collaborative, on‑brand environment where Wonder and third‑party teams operate seamlessly under one roof
Address performance issues respectfully and quickly using coaching and performance tools
Ensure compliance with state and federal labor laws
Drive Business Results & Own the P&L
Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
Partner cross‑functionally with finance, culinary, procurement, logistics, etc. to identify cost‑saving and revenue‑driving opportunities
Build action plans around local performance insights, customer feedback, and operational trends
Grow the Business
Own and drive company talent pipelines with a strong focus on succession building and readiness
Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
Actively mentor and coach managers‑in‑training, preparing them for potential transfers or leadership roles at other locations
Serve as a hands‑on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company‑wide rollout
Manage Partnerships & Represent the Wonder Brand
Serve as the on‑site point of contact for brand partners, vendors, and contracted operators
Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
Represent Wonder in local community and business interactions, helping to grow our reputation and customer base
Who You Are
A business operator with at least 3 years of experience leading high‑volume, complex operations in logistics, field‑based retail, hospitality, food, or eCommerce
Experience in fast‑growing, operationally complex environments such as high‑growth startups, multi‑unit retail, or on‑demand services
Proven leadership background and track record of progressive growth and advancement
Demonstrated success in full P&L ownership, KPI management, and driving operational results
A proactive problem‑solver who thrives in fast‑paced, ambiguous environments
Comfortable managing hybrid workforces across employees and contracted vendors/partners
Known for cross‑functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations
Obsessed with customer service, quality, accountability, and results
Requirements
Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Handler Certification (or willingness to obtain)
Role Details
Salary Range: $95,000 per year – $109,500 per year
Location: Woburn, MA
Benefits
Medical, Dental, and Vision Insurance
100% employer‑paid Life Insurance
401(k) Retirement Plan
Employer match for Health Savings Account (HSA)
Learning and Development opportunities to advance your career
Employee Stock
Employee Discount
Senior Level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Food & Beverages
Referrals increase your chances of interviewing at Wonder by 2x.
Get notified about new Senior Operations Specialist jobs in Woburn, MA.
At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.
#J-18808-Ljbffr