Safelite
Store Manager
This position is a leadership role within a leading auto glass company, focusing on retail store operations, quality service, and customer experience.
Base Pay Range $70,400.00/yr - $88,000.00/yr
What You'll Get
Competitive weekly pay and bonus opportunities.
A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical coverage plans, paid time off, company holidays, and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you’ll need to be successful.
More detail at www.safelitebenefits.com.
What You'll Do Oversee the daily operations of the store, including open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded, including but not limited to Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
Ensure that every technician is SafeTech certified and, through training, re‑training and coaching, that all technicians are performing quality installs or repairs on every job.
Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required record‑keeping – occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
Provide world‑class customer service by responding quickly to client complaints/warranty issues.
All other duties as assigned.
What You'll Need
High School Diploma/GED/Equivalent OR 5-7 Years Leadership/supervisory Experience (Preferred).
Valid state‑issued driver’s license required.
3+ years of leadership experience with an innovative approach toward incenting performance.
3-5 years of experience in retail or service center environments; automotive experience preferred.
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This description does NOT constitute an employment agreement and is subject to change by the employer as needs change.
Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.
Diversity Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal‑opportunity employer. Learn more at www.safelite.com/Careers.
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Base Pay Range $70,400.00/yr - $88,000.00/yr
What You'll Get
Competitive weekly pay and bonus opportunities.
A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical coverage plans, paid time off, company holidays, and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you’ll need to be successful.
More detail at www.safelitebenefits.com.
What You'll Do Oversee the daily operations of the store, including open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded, including but not limited to Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
Ensure that every technician is SafeTech certified and, through training, re‑training and coaching, that all technicians are performing quality installs or repairs on every job.
Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required record‑keeping – occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
Provide world‑class customer service by responding quickly to client complaints/warranty issues.
All other duties as assigned.
What You'll Need
High School Diploma/GED/Equivalent OR 5-7 Years Leadership/supervisory Experience (Preferred).
Valid state‑issued driver’s license required.
3+ years of leadership experience with an innovative approach toward incenting performance.
3-5 years of experience in retail or service center environments; automotive experience preferred.
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This description does NOT constitute an employment agreement and is subject to change by the employer as needs change.
Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.
Diversity Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal‑opportunity employer. Learn more at www.safelite.com/Careers.
#J-18808-Ljbffr