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Director of Operations
role at
Hyatt 1 day ago Be among the first 25 applicants Concord Hospitality is seeking an experienced and hands‑on
Area Director of Operations
to oversee and support the daily operations, leadership development, and long‑term planning of a portfolio of hotels. This role plays a vital part in driving financial performance, guest satisfaction, and team engagement while ensuring alignment with Concord and brand standards. Responsibilities
Inspire greatness in your team. Encourage and support team members to reach their full potential. Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect, and professionalism. Care for your team and their families. Assist with selection, training, counseling, and motivating hourly associates. Assist the Front Office Manager and Housekeeping Manager in the supervision of the Housekeeping Department and Front Office Department. Participate in the development of the hotel expense budget. Assist hotel management and sales teams with the implementation and execution of revenue programs to achieve the hotel’s room occupancy, average daily rate, and RevPAR objectives. Work with individual vendors – ensuring services and invoices match and securing best prices for supplies. Ensure an associate anticipates guests’ needs and maintains an upbeat, attentive attitude. Ensure proper delivery of guest special requests. Meet with and solicit comments from guests regularly to gauge satisfaction with all services and facilities. Know hotel emergency procedures and train associates to handle emergencies or accidents. Assist in maintaining the key control program in place. Ensure the property’s security needs are met. Participate in community activities, associate functions, and guest events. Ensure effective departmental communication and information systems through logs, meetings, and hotel-wide updates. Communicate with the General Manager daily and report potential problems and progress on special projects. Perform “Manager on Duty” responsibilities as required. Ensure continuous communication and teamwork with sister properties and execute reasonable management requests. Supervise, guide, and train all management‑level associates in the food and beverage discipline. Guarantee full coverage of management staff in food and beverage at all shifts for constant supervision. Schedule, evaluate, and direct all food and beverage personnel. Provide disciplinary action when necessary. Provide associates with the necessary tools and equipment to perform their jobs. Take immediate action on problems encountered in food and beverage departments. Participate in monthly department meetings, property MOD program, weekly staff, sales, and leadership team meetings. Establish, direct, and review performance standards in food preparation, purchasing, and production for effective, controlled coordination (e.g., specs, recipe cards, menu costing, inventory). Monitor, direct, and coordinate sanitation, cleanliness, and organization in food and beverage operating areas, including maintenance and control of glassware, china, silverware, and linen. Coordinate food and beverage efforts to align with business volumes generated by Catering/Sales and Rooms Division. Establish and review liquor procedures to ensure security, accountability, presentation, and service performance. Handle or assist with guest‑related complaints and coordinate follow‑up. Apply food and liquor federal, state, and local laws and regulations. Produce approved budgets and operate within established guidelines for costs, expenses, sales, and profit for food and beverage departments. Develop, institute, and maintain control procedures to ensure efficiency. Prepare a weekly sales and payroll forecast for food and beverage departments. Ensure proper staffing procedures to maximize payroll productivity at lowest possible costs. Work in close cooperation with promotional and operational efforts to maximize sales (e.g., advertising, posters, mailers). Analyze and monitor profit and loss statements. Interview and hire new personnel when immediate manager is unavailable. Review and approve all food and beverage staff reviews, hires, transfers, warning notices, counseling sessions, and terminations. Evaluate staff performance using SOPs. Read, learn, and refer to the Standard Operating Procedures. Conduct performance evaluations and training sessions with each manager in food and beverage. Promote and maintain training procedures and personnel development within the food and beverage discipline. Develop new food menus for the Restaurant, Room Service, Lounge, and Catering/Sales. Actively participate in the property’s Leadership Team. Ensure a safe work environment by following all safety and security procedures and rules. Assist other Leadership Team members and/or managers when needed. Evaluate staff performance on a 90‑day and annual basis. Each associate is required to follow the rules in the Concord Hospitality Associate Handbook. Qualifications
Proven success in hotel operations leadership, preferably at a multi‑property or regional level. Strong financial acumen and understanding of hotel P&L, CapEx, and operational KPIs. Excellent communication, mentoring, and team‑building skills. Ability to travel regularly to support the assigned hotel portfolio. Benefits
Competitive wages Medical, dental, and vision insurance Life insurance and short/long‑term disability options 401(k) with company match Tuition assistance Discounted room rates at Concord‑managed hotels Training, development, and career advancement opportunities Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones— Quality, Integrity, Community, Profitability, and FUN! —our associates proudly cheer: “We are Concord!” We are an equal‑opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location. Seniority Level
Director Employment Type
Full‑time Job Function
Management and Manufacturing Industries
Hospitality
#J-18808-Ljbffr
Director of Operations
role at
Hyatt 1 day ago Be among the first 25 applicants Concord Hospitality is seeking an experienced and hands‑on
Area Director of Operations
to oversee and support the daily operations, leadership development, and long‑term planning of a portfolio of hotels. This role plays a vital part in driving financial performance, guest satisfaction, and team engagement while ensuring alignment with Concord and brand standards. Responsibilities
Inspire greatness in your team. Encourage and support team members to reach their full potential. Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect, and professionalism. Care for your team and their families. Assist with selection, training, counseling, and motivating hourly associates. Assist the Front Office Manager and Housekeeping Manager in the supervision of the Housekeeping Department and Front Office Department. Participate in the development of the hotel expense budget. Assist hotel management and sales teams with the implementation and execution of revenue programs to achieve the hotel’s room occupancy, average daily rate, and RevPAR objectives. Work with individual vendors – ensuring services and invoices match and securing best prices for supplies. Ensure an associate anticipates guests’ needs and maintains an upbeat, attentive attitude. Ensure proper delivery of guest special requests. Meet with and solicit comments from guests regularly to gauge satisfaction with all services and facilities. Know hotel emergency procedures and train associates to handle emergencies or accidents. Assist in maintaining the key control program in place. Ensure the property’s security needs are met. Participate in community activities, associate functions, and guest events. Ensure effective departmental communication and information systems through logs, meetings, and hotel-wide updates. Communicate with the General Manager daily and report potential problems and progress on special projects. Perform “Manager on Duty” responsibilities as required. Ensure continuous communication and teamwork with sister properties and execute reasonable management requests. Supervise, guide, and train all management‑level associates in the food and beverage discipline. Guarantee full coverage of management staff in food and beverage at all shifts for constant supervision. Schedule, evaluate, and direct all food and beverage personnel. Provide disciplinary action when necessary. Provide associates with the necessary tools and equipment to perform their jobs. Take immediate action on problems encountered in food and beverage departments. Participate in monthly department meetings, property MOD program, weekly staff, sales, and leadership team meetings. Establish, direct, and review performance standards in food preparation, purchasing, and production for effective, controlled coordination (e.g., specs, recipe cards, menu costing, inventory). Monitor, direct, and coordinate sanitation, cleanliness, and organization in food and beverage operating areas, including maintenance and control of glassware, china, silverware, and linen. Coordinate food and beverage efforts to align with business volumes generated by Catering/Sales and Rooms Division. Establish and review liquor procedures to ensure security, accountability, presentation, and service performance. Handle or assist with guest‑related complaints and coordinate follow‑up. Apply food and liquor federal, state, and local laws and regulations. Produce approved budgets and operate within established guidelines for costs, expenses, sales, and profit for food and beverage departments. Develop, institute, and maintain control procedures to ensure efficiency. Prepare a weekly sales and payroll forecast for food and beverage departments. Ensure proper staffing procedures to maximize payroll productivity at lowest possible costs. Work in close cooperation with promotional and operational efforts to maximize sales (e.g., advertising, posters, mailers). Analyze and monitor profit and loss statements. Interview and hire new personnel when immediate manager is unavailable. Review and approve all food and beverage staff reviews, hires, transfers, warning notices, counseling sessions, and terminations. Evaluate staff performance using SOPs. Read, learn, and refer to the Standard Operating Procedures. Conduct performance evaluations and training sessions with each manager in food and beverage. Promote and maintain training procedures and personnel development within the food and beverage discipline. Develop new food menus for the Restaurant, Room Service, Lounge, and Catering/Sales. Actively participate in the property’s Leadership Team. Ensure a safe work environment by following all safety and security procedures and rules. Assist other Leadership Team members and/or managers when needed. Evaluate staff performance on a 90‑day and annual basis. Each associate is required to follow the rules in the Concord Hospitality Associate Handbook. Qualifications
Proven success in hotel operations leadership, preferably at a multi‑property or regional level. Strong financial acumen and understanding of hotel P&L, CapEx, and operational KPIs. Excellent communication, mentoring, and team‑building skills. Ability to travel regularly to support the assigned hotel portfolio. Benefits
Competitive wages Medical, dental, and vision insurance Life insurance and short/long‑term disability options 401(k) with company match Tuition assistance Discounted room rates at Concord‑managed hotels Training, development, and career advancement opportunities Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones— Quality, Integrity, Community, Profitability, and FUN! —our associates proudly cheer: “We are Concord!” We are an equal‑opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location. Seniority Level
Director Employment Type
Full‑time Job Function
Management and Manufacturing Industries
Hospitality
#J-18808-Ljbffr