HarmonyCares
Director - Market Operations
Location: US-TX-Houston
ID: 2025-8884
Overview HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.
Our Mission
– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision
– Every patient deserves access to quality healthcare.
Our Values
– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.
Responsibilities Director – Market Operations is a part of the operations leadership team and is responsible for providing analytical support and overseeing market operations. Director - Market Operations will help translate strategic vision into operations and build the operational infrastructure to support the market's growth and efficiency over time.
Essential Duties and Responsibilities
Lead a team responsible for the administrative functioning of a market, including but not limited to:
Maintenance of supplies and maintains appropriate process for ordering and storage
Calendar management for the office, including prep and follow up for recurring meetings
Preparation for Executive visits
Coordination with relevant vendors necessary for office operations
Administration of PTO and payroll systems, and on-call schedule
Management of front office activities
Facilities management, including overseeing contingency planning
On-boarding new hires
Maintain a comprehensive understanding of daily operations, policies and procedures; identify roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes. Proactively solicit and problem solve issues faced by the clinical and administrative teams
Own and drive reporting on operational performance and care management metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and presentation of results incorporating the Integrated Care Model
Translate performance metrics into actionable operational recommendations for improvement - partnering and working collaboratively with others to execute on findings
Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff
Lead team members across a very dynamic market
Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model as well as provider calendar and schedule management
Serve as engagement champion to grow total census under management including but not limited to overseeing scheduling tactics, building community relationships, etc.
Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes
Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination
Support Executive Director as needed for community relationship building and other external-facing responsibilities
Support other markets on as needed basis in collaboration with the Executive Director as well as providing on-boarding support/training to new market leaders across the organization
In this role you may work with. . .
Leadership
Clinical Team
Administrative Team
Shared Service Team
Patients
Providers
Qualifications Required Knowledge, Skills and Experience
Bachelor’s degree in business or related field
8+ years of administrative management experience in health care, preferably in a managed care/value-based care setting
Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar; Expert Excel skills preferred
Superior reasoning, planning, and time management skills
Familiarity with commercial valued-based arrangements, including shared savings and risk
Experience managing a team and driving collaboration across teams
Experience managing multi-million-dollar P&L (>$10M+ of revenue)
Analytic and decisive thinker with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals
Strong collaboration skills and a natural ability to connect with others
Demonstrate excellent written and oral communication skills
Preferred Knowledge, Skills and Experience
Healthcare focus strongly preferred
Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
Notice HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
#J-18808-Ljbffr
ID: 2025-8884
Overview HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.
Our Mission
– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision
– Every patient deserves access to quality healthcare.
Our Values
– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.
Responsibilities Director – Market Operations is a part of the operations leadership team and is responsible for providing analytical support and overseeing market operations. Director - Market Operations will help translate strategic vision into operations and build the operational infrastructure to support the market's growth and efficiency over time.
Essential Duties and Responsibilities
Lead a team responsible for the administrative functioning of a market, including but not limited to:
Maintenance of supplies and maintains appropriate process for ordering and storage
Calendar management for the office, including prep and follow up for recurring meetings
Preparation for Executive visits
Coordination with relevant vendors necessary for office operations
Administration of PTO and payroll systems, and on-call schedule
Management of front office activities
Facilities management, including overseeing contingency planning
On-boarding new hires
Maintain a comprehensive understanding of daily operations, policies and procedures; identify roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes. Proactively solicit and problem solve issues faced by the clinical and administrative teams
Own and drive reporting on operational performance and care management metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and presentation of results incorporating the Integrated Care Model
Translate performance metrics into actionable operational recommendations for improvement - partnering and working collaboratively with others to execute on findings
Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff
Lead team members across a very dynamic market
Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model as well as provider calendar and schedule management
Serve as engagement champion to grow total census under management including but not limited to overseeing scheduling tactics, building community relationships, etc.
Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes
Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination
Support Executive Director as needed for community relationship building and other external-facing responsibilities
Support other markets on as needed basis in collaboration with the Executive Director as well as providing on-boarding support/training to new market leaders across the organization
In this role you may work with. . .
Leadership
Clinical Team
Administrative Team
Shared Service Team
Patients
Providers
Qualifications Required Knowledge, Skills and Experience
Bachelor’s degree in business or related field
8+ years of administrative management experience in health care, preferably in a managed care/value-based care setting
Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar; Expert Excel skills preferred
Superior reasoning, planning, and time management skills
Familiarity with commercial valued-based arrangements, including shared savings and risk
Experience managing a team and driving collaboration across teams
Experience managing multi-million-dollar P&L (>$10M+ of revenue)
Analytic and decisive thinker with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals
Strong collaboration skills and a natural ability to connect with others
Demonstrate excellent written and oral communication skills
Preferred Knowledge, Skills and Experience
Healthcare focus strongly preferred
Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
Notice HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
#J-18808-Ljbffr