IT Solutions
Associate Strategic Advisor
IT Solutions
Do you have the
CHOPS ? IT Solutions lives its values:
C lient Success is Our Success,
H ungry for the Journey,
O wnership Thinking,
P assionate Problem Solving, and
S urrender the Ego. If your values align, we want you to be a part of a fast‑growing Managed Service Provider specializing in providing high‑end technology solutions to small and mid‑market businesses.
Job Summary The Associate Strategic Advisor provides personalized, strategic guidance to maximize existing IT investments and ensure desired business outcomes are achieved through technology alignment and roadmaps.
Clients rely on IT Solutions as their sole technology resource for day‑to‑day support and projects, so the role requires strong technical aptitude, effective time‑management, problem‑solving skills, and the ability to translate complex IT concepts into actionable business‑case drivers.
The candidate must be proactive, possess strong written and verbal communication skills, and be highly organized and efficient.
Responsibilities
Primary client advocate ensuring satisfaction and retention.
Trusted technology advisor responsible for defining and directing IT strategy for a distinct client list of medium to enterprise‑sized clients and house accounts/SMB clients.
Create and deliver bi‑annual Strategic Advisor report and 5‑year roadmaps for managed clients.
Maintain deep understanding of clients’ business to align technology recommendations with goals.
Host and attend regular cadence meetings with clients, documenting interactions accurately and timely.
Perform IT risk planning and implement strategies to improve security posture.
Engage in IT budget planning and manage day‑to‑day operations.
Own and manage accurate client invoicing and quarterly true‑ups.
Manage and maintain C‑level and senior relationships with medium and large organizations.
Set and follow through with expectations of C‑level contacts via effective communication.
Collaborate with Strategic Advisors and Director, Customer Success, to interpret account management processes, goals, challenges, and concerns.
Document technical environments consistently and organized fashion.
Balance client account priorities with internal business processes.
Experience
Minimum of 2 years in IT account management or technical industry, preferably for a managed service provider.
Previous MSP experience strongly preferred.
Bachelor’s degree in business administration, communications, computer science, or related fields (preferred).
Knowledge, Skills, and Abilities
Strong oral and written communication skills.
Effective time management and multi‑tasking skills.
Strong organizational skills and attention to detail.
Passionate problem‑solving and proactive improvement mindset.
Exceptional organizational skills, including self‑management in fast‑paced environments.
General understanding of on‑premises and cloud‑based networking environments.
General understanding of Microsoft licensing (SPLA, O365, M365, Azure, etc.).
Excellent customer service skills and ability to work with diverse businesses, technologies, and personalities.
Strong presentation skills both in person and virtually using MS Teams.
Proven ability and desire to stay current with the latest technology trends.
Working knowledge of Windows Server, Active Directory, Exchange Server, Office 365, VMware, Citrix, SANs, and public cloud platforms (Azure, AWS, etc.).
Proven ability to follow established processes to produce standard results.
Excellent follow‑through skills and anticipation of business needs.
Strong work ethic; self‑motivated with initiative and efficiency focus.
Excellent time management for multiple priorities across businesses.
Team-oriented attitude balanced with independence and minimal supervision.
Strong analytical, problem‑solving, and project management skills.
Understanding of ITIL framework or ITIL certified.
Understanding of NIST Framework Standards.
Understanding of compliance requirements and controls such as HIPAA, PII, PHI, PCI/DSS, etc.
Compensation Package
Rich medical and prescription plans.
Dental & vision.
Paid holidays and flexible paid time off.
401K/401K Roth with Safe Harbor matching.
Stock appreciation rights.
Company‑paid life insurance, short‑term and long‑term disability insurance.
Company‑paid mental health support & financial wellness services.
FSA for medical and dependent care.
HSA option with compatible medical plan.
Company‑paid training, materials, and exams.
Performance‑based bonuses.
Seniority Level Associate
Employment Type Full‑time
Job Function Business Development and Sales
Industries IT Services and IT Consulting
Location Tucson, AZ
Referrals increase your chances of interviewing at IT Solutions by 2x.
IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
Do you have the
CHOPS ? IT Solutions lives its values:
C lient Success is Our Success,
H ungry for the Journey,
O wnership Thinking,
P assionate Problem Solving, and
S urrender the Ego. If your values align, we want you to be a part of a fast‑growing Managed Service Provider specializing in providing high‑end technology solutions to small and mid‑market businesses.
Job Summary The Associate Strategic Advisor provides personalized, strategic guidance to maximize existing IT investments and ensure desired business outcomes are achieved through technology alignment and roadmaps.
Clients rely on IT Solutions as their sole technology resource for day‑to‑day support and projects, so the role requires strong technical aptitude, effective time‑management, problem‑solving skills, and the ability to translate complex IT concepts into actionable business‑case drivers.
The candidate must be proactive, possess strong written and verbal communication skills, and be highly organized and efficient.
Responsibilities
Primary client advocate ensuring satisfaction and retention.
Trusted technology advisor responsible for defining and directing IT strategy for a distinct client list of medium to enterprise‑sized clients and house accounts/SMB clients.
Create and deliver bi‑annual Strategic Advisor report and 5‑year roadmaps for managed clients.
Maintain deep understanding of clients’ business to align technology recommendations with goals.
Host and attend regular cadence meetings with clients, documenting interactions accurately and timely.
Perform IT risk planning and implement strategies to improve security posture.
Engage in IT budget planning and manage day‑to‑day operations.
Own and manage accurate client invoicing and quarterly true‑ups.
Manage and maintain C‑level and senior relationships with medium and large organizations.
Set and follow through with expectations of C‑level contacts via effective communication.
Collaborate with Strategic Advisors and Director, Customer Success, to interpret account management processes, goals, challenges, and concerns.
Document technical environments consistently and organized fashion.
Balance client account priorities with internal business processes.
Experience
Minimum of 2 years in IT account management or technical industry, preferably for a managed service provider.
Previous MSP experience strongly preferred.
Bachelor’s degree in business administration, communications, computer science, or related fields (preferred).
Knowledge, Skills, and Abilities
Strong oral and written communication skills.
Effective time management and multi‑tasking skills.
Strong organizational skills and attention to detail.
Passionate problem‑solving and proactive improvement mindset.
Exceptional organizational skills, including self‑management in fast‑paced environments.
General understanding of on‑premises and cloud‑based networking environments.
General understanding of Microsoft licensing (SPLA, O365, M365, Azure, etc.).
Excellent customer service skills and ability to work with diverse businesses, technologies, and personalities.
Strong presentation skills both in person and virtually using MS Teams.
Proven ability and desire to stay current with the latest technology trends.
Working knowledge of Windows Server, Active Directory, Exchange Server, Office 365, VMware, Citrix, SANs, and public cloud platforms (Azure, AWS, etc.).
Proven ability to follow established processes to produce standard results.
Excellent follow‑through skills and anticipation of business needs.
Strong work ethic; self‑motivated with initiative and efficiency focus.
Excellent time management for multiple priorities across businesses.
Team-oriented attitude balanced with independence and minimal supervision.
Strong analytical, problem‑solving, and project management skills.
Understanding of ITIL framework or ITIL certified.
Understanding of NIST Framework Standards.
Understanding of compliance requirements and controls such as HIPAA, PII, PHI, PCI/DSS, etc.
Compensation Package
Rich medical and prescription plans.
Dental & vision.
Paid holidays and flexible paid time off.
401K/401K Roth with Safe Harbor matching.
Stock appreciation rights.
Company‑paid life insurance, short‑term and long‑term disability insurance.
Company‑paid mental health support & financial wellness services.
FSA for medical and dependent care.
HSA option with compatible medical plan.
Company‑paid training, materials, and exams.
Performance‑based bonuses.
Seniority Level Associate
Employment Type Full‑time
Job Function Business Development and Sales
Industries IT Services and IT Consulting
Location Tucson, AZ
Referrals increase your chances of interviewing at IT Solutions by 2x.
IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr