Ziply Fiber
Director, Voice Engineering & Operations
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Director, Voice Engineering & Operations
role at
Ziply Fiber
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. As our state‑of‑the‑art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.
We emphasize our values in all our interaction:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.
Job Summary The Director of Voice Engineering & Operations brings deep telecommunications experience and strong expertise in voice engineering. This role is a key leader within the Engineering organization, responsible for defining the strategic vision and providing hands‑on management and leadership for a geographically distributed team of corporate Voice Engineers and Operations Specialists. The team oversees the day‑to‑day engineering and operational support of voice services. In addition to people management, the Director must demonstrate strong strategic capability—able to understand the full breadth of voice engineering and operations disciplines and drive a forward‑looking roadmap that supports ongoing network optimization and long‑term scalability.
Essential Duties and Responsibilities
Management and motivation of all members of the Voice Engineering & Operations team
Responsible for the Voice VoIP & TDM Networks, including Voice Mail system, and ensuring optimization for:
least cost routing, capacity, reliability & software updates
planning & executing the migrations of Voice services, including Voice Mail, from the TDM to the VoIP switches
Tier 3 Support, which is the highest level of escalation, of network issues in conjunction with the NOC
Responsible for Voice network Operations work activities, as listed below, and ensuring they are performed efficiently & accurately:
E911 & NG911
Operator Services & Directory assistance
Stir/Shaken & Robo Call mitigation
SS7 network
LERG Updates along with its associated translation changes
CALEA
Tracebacks
Management and cultivation of relationships with internal client groups such as Marketing, Sales, Products, Call Centers, NOC, IT & Regulatory
Management of all Voice Engineering & Operations vendors related to the day‑to‑day “care & feeding” of the Voice network
Project management of corporate initiatives from conceptual stage through completion including issue identification & resolution, progress reporting, budget tracking & ongoing operational excellence
Oversee Voice network capital budget process & planning within Engineering
Mentor, coach, review performance & develop team members to pursue their management or technical career track
Performs other duties as required to support the business and evolving organization.
Qualifications
Bachelor's Degree, or higher, in a related field; or equivalent combination of education and experience required.
Minimum of fifteen (15) years of experience in telecommunications, preferably in voice engineering
Minimum of ten (10) years in a strategic leadership or management role overseeing technical teams.
Experience in a Class 4 or 5 TDM/Soft Switch/Hybrid Central Office environment such as Metaswitch, Lucent 5ESS, Nortel DMS10/100, Lucent GTD5, and Siemens DCO a plus
Experience with network monitoring, management and troubleshooting with various tools such as Packet Sniffer utilities, Wireshark and Metaswitch SAS a plus
Experience with hosted and cloud‑based voice applications and services preferred
Experience in designing, installing and maintaining secure IP networks preferred
Understanding of feature delivery in VoIP environment (hosted services, SIP trunking, PRI trunking via IAD, VoIP CPE, enhanced business features, etc.)
Understanding of VoIP protocols, SIP signaling with emphasis on RTP and SDP, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms
Excellent written and verbal communication skills across all levels (team members, peers & senior management)
Knowledge, Skills, and Abilities
Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
Ability to multi‑task and collaborate effectively with other personnel to meet deadlines.
Strong verbal and written communication, attention to detail, and organizational skills.
Ability to work within critical deadlines.
Ability to adjust to rapidly changing priorities and schedules.
Ability to provide excellent customer service.
Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Diverse Workforce / EEO Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non‑job‑related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre‑employment background check as conditions of employment. Ziply Fiber may require a pre‑employment drug screening. Ziply Fiber is a drug‑free workplace.
Benefits
Medical insurance
Vision insurance
401(k)
Paid paternity leave
Paid maternity leave
Disability insurance
Job Details
Seniority Level: Director
Employment Type: Full‑time
Job Function: Information Technology & Engineering
Industry: Telecommunications
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Director, Voice Engineering & Operations
role at
Ziply Fiber
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. As our state‑of‑the‑art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.
We emphasize our values in all our interaction:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.
Job Summary The Director of Voice Engineering & Operations brings deep telecommunications experience and strong expertise in voice engineering. This role is a key leader within the Engineering organization, responsible for defining the strategic vision and providing hands‑on management and leadership for a geographically distributed team of corporate Voice Engineers and Operations Specialists. The team oversees the day‑to‑day engineering and operational support of voice services. In addition to people management, the Director must demonstrate strong strategic capability—able to understand the full breadth of voice engineering and operations disciplines and drive a forward‑looking roadmap that supports ongoing network optimization and long‑term scalability.
Essential Duties and Responsibilities
Management and motivation of all members of the Voice Engineering & Operations team
Responsible for the Voice VoIP & TDM Networks, including Voice Mail system, and ensuring optimization for:
least cost routing, capacity, reliability & software updates
planning & executing the migrations of Voice services, including Voice Mail, from the TDM to the VoIP switches
Tier 3 Support, which is the highest level of escalation, of network issues in conjunction with the NOC
Responsible for Voice network Operations work activities, as listed below, and ensuring they are performed efficiently & accurately:
E911 & NG911
Operator Services & Directory assistance
Stir/Shaken & Robo Call mitigation
SS7 network
LERG Updates along with its associated translation changes
CALEA
Tracebacks
Management and cultivation of relationships with internal client groups such as Marketing, Sales, Products, Call Centers, NOC, IT & Regulatory
Management of all Voice Engineering & Operations vendors related to the day‑to‑day “care & feeding” of the Voice network
Project management of corporate initiatives from conceptual stage through completion including issue identification & resolution, progress reporting, budget tracking & ongoing operational excellence
Oversee Voice network capital budget process & planning within Engineering
Mentor, coach, review performance & develop team members to pursue their management or technical career track
Performs other duties as required to support the business and evolving organization.
Qualifications
Bachelor's Degree, or higher, in a related field; or equivalent combination of education and experience required.
Minimum of fifteen (15) years of experience in telecommunications, preferably in voice engineering
Minimum of ten (10) years in a strategic leadership or management role overseeing technical teams.
Experience in a Class 4 or 5 TDM/Soft Switch/Hybrid Central Office environment such as Metaswitch, Lucent 5ESS, Nortel DMS10/100, Lucent GTD5, and Siemens DCO a plus
Experience with network monitoring, management and troubleshooting with various tools such as Packet Sniffer utilities, Wireshark and Metaswitch SAS a plus
Experience with hosted and cloud‑based voice applications and services preferred
Experience in designing, installing and maintaining secure IP networks preferred
Understanding of feature delivery in VoIP environment (hosted services, SIP trunking, PRI trunking via IAD, VoIP CPE, enhanced business features, etc.)
Understanding of VoIP protocols, SIP signaling with emphasis on RTP and SDP, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms
Excellent written and verbal communication skills across all levels (team members, peers & senior management)
Knowledge, Skills, and Abilities
Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
Ability to multi‑task and collaborate effectively with other personnel to meet deadlines.
Strong verbal and written communication, attention to detail, and organizational skills.
Ability to work within critical deadlines.
Ability to adjust to rapidly changing priorities and schedules.
Ability to provide excellent customer service.
Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Diverse Workforce / EEO Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non‑job‑related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre‑employment background check as conditions of employment. Ziply Fiber may require a pre‑employment drug screening. Ziply Fiber is a drug‑free workplace.
Benefits
Medical insurance
Vision insurance
401(k)
Paid paternity leave
Paid maternity leave
Disability insurance
Job Details
Seniority Level: Director
Employment Type: Full‑time
Job Function: Information Technology & Engineering
Industry: Telecommunications
#J-18808-Ljbffr