Anywhere Real Estate Inc.
Regional Support Specialist - Carmel Valley (San Diego), CA
Anywhere Real Estate Inc., San Diego, California, United States, 92189
Regional Support Specialist - Carmel Valley (San Diego), CA
at
Anywhere Real Estate Inc.
We’re looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team in Carmel Valley, CA. This role is the heartbeat of our offices. You’ll support our agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically.
As an RSS, you’ll be based in our Carmel Valley branch office and stay closely connected with our regional support team, our Coldwell Banker Agents and Brokerage Leadership. Some days you’ll troubleshoot office systems or help with scheduling. Other days you’ll work alongside agents to support their marketing, especially through social media and in-house tools. This role is a great fit for someone who is organized, tech-savvy, loves helping people, and thrives in a busy, collaborative environment.
Responsibilities
Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
Support agents with any technology, process, or operationally related questions
Provide basic social media and marketing support to agents and manage office social media accounts on-demand
Promote a friendly, inclusive office culture that reinforces our agent value proposition
Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process: conduct comprehensive office orientation, provide training on company tools (MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration
Utilize all internal marketing programs and support agents with execution and questions
Assist with implementing marketing strategies, including social media; liaise to our marketing department
Hold office support sessions for key frequently used programs
Communicate all marketing initiatives to the agents
Be the Culture Carrier for the Branch and the Region, driving events, promoting CB Cares, and creating a community environment for Agents and Consumers
Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office
Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Coldwell Banker Agent performance
Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits
Assist Branch Manager with the intake process for new Agents, as needed
Collaborate with the Branch Manager as they provide coaching to new agents, including support of business plan development and implementation. Offer support on business-building opportunities, address inquiries related to company tools and processes, follow up after the Branch Manager has helped them create their business plans, and serve as an accountability partner for each agent's business goals
Identify potential processes or product enhancements to be reviewed and implemented
Greet and direct agents and clients to workspaces or conference rooms as applicable
Collaborate with our facilities and IT partners to ensure all office items remain in working order
Maintain adequate inventory of office supplies and ensure timely distribution of mail
Minimum Qualifications
Two or more years of customer service experience (prior experience in a real estate office is advantageous)
Familiarity with the use of social media platforms (e.g., Facebook/Instagram) and understanding of their marketing use
Excellent written and verbal communication skills
Proficiency in various operating systems (PCs, Macs, Mobile platforms) and ability to navigate computer software
Proficiency with Microsoft Office applications (preferred)
Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and internal support teams
Customer-focused approach, delivery-oriented mindset, ability to multi-task
Willingness to be nimble and adjust priorities as needed
Ability to travel to additional offices in the region on an as-needed basis
Benefits
Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
401(k) savings plan with company match
Paid Time Off (Holidays, Vacation Time, Sick Time)
Paid Family & Paternity Leave
Life Insurance
Business Travel Accident Insurance
Access to LinkedIn Learning for all employees
Tuition reimbursement for approved programs
Employee Referral Program
Adoption Assistance Program
Employee Assistance Program
Health and Wellness Program and Incentives
Employee Discounts
Employee Resource Groups
Seniority level Entry level
Employment type Full-time
Job function Administrative
#J-18808-Ljbffr
at
Anywhere Real Estate Inc.
We’re looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team in Carmel Valley, CA. This role is the heartbeat of our offices. You’ll support our agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically.
As an RSS, you’ll be based in our Carmel Valley branch office and stay closely connected with our regional support team, our Coldwell Banker Agents and Brokerage Leadership. Some days you’ll troubleshoot office systems or help with scheduling. Other days you’ll work alongside agents to support their marketing, especially through social media and in-house tools. This role is a great fit for someone who is organized, tech-savvy, loves helping people, and thrives in a busy, collaborative environment.
Responsibilities
Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
Support agents with any technology, process, or operationally related questions
Provide basic social media and marketing support to agents and manage office social media accounts on-demand
Promote a friendly, inclusive office culture that reinforces our agent value proposition
Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process: conduct comprehensive office orientation, provide training on company tools (MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration
Utilize all internal marketing programs and support agents with execution and questions
Assist with implementing marketing strategies, including social media; liaise to our marketing department
Hold office support sessions for key frequently used programs
Communicate all marketing initiatives to the agents
Be the Culture Carrier for the Branch and the Region, driving events, promoting CB Cares, and creating a community environment for Agents and Consumers
Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office
Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Coldwell Banker Agent performance
Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits
Assist Branch Manager with the intake process for new Agents, as needed
Collaborate with the Branch Manager as they provide coaching to new agents, including support of business plan development and implementation. Offer support on business-building opportunities, address inquiries related to company tools and processes, follow up after the Branch Manager has helped them create their business plans, and serve as an accountability partner for each agent's business goals
Identify potential processes or product enhancements to be reviewed and implemented
Greet and direct agents and clients to workspaces or conference rooms as applicable
Collaborate with our facilities and IT partners to ensure all office items remain in working order
Maintain adequate inventory of office supplies and ensure timely distribution of mail
Minimum Qualifications
Two or more years of customer service experience (prior experience in a real estate office is advantageous)
Familiarity with the use of social media platforms (e.g., Facebook/Instagram) and understanding of their marketing use
Excellent written and verbal communication skills
Proficiency in various operating systems (PCs, Macs, Mobile platforms) and ability to navigate computer software
Proficiency with Microsoft Office applications (preferred)
Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and internal support teams
Customer-focused approach, delivery-oriented mindset, ability to multi-task
Willingness to be nimble and adjust priorities as needed
Ability to travel to additional offices in the region on an as-needed basis
Benefits
Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
401(k) savings plan with company match
Paid Time Off (Holidays, Vacation Time, Sick Time)
Paid Family & Paternity Leave
Life Insurance
Business Travel Accident Insurance
Access to LinkedIn Learning for all employees
Tuition reimbursement for approved programs
Employee Referral Program
Adoption Assistance Program
Employee Assistance Program
Health and Wellness Program and Incentives
Employee Discounts
Employee Resource Groups
Seniority level Entry level
Employment type Full-time
Job function Administrative
#J-18808-Ljbffr