Set Of X
WE ARE HIRING OWNERS
Set of X is led by industry veterans who see government contracting as a good community with plenty of opportunity to go around. With a shared desire to give back, grow the community, and do great work, the Set of X team is building an elite group of engineers with a strong sense of shared responsibility and ownership. Because who you work with matters. Responsibilities
Provide support for implementation, troubleshooting and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily activities of configuration and operation of IT systems (U). Provide assistance to users in accessing and using IT systems. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide support for the escalation and communication of status to agency management and internal customers. Optimize system operations and resource utilization, and perform system capacity analysis and planning. Provide in-depth experience in troubleshooting IT systems. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. Provide support for the dispatch system and hardware problems and remains involved in the resolution process. Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Education/Experience
Level 1 - 3 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S. Level 2 - 5 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S. Level 3 - 10 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S. Clearance
TS/SCI clearance with polygraph is required. Total Compensation Package
We offer a comprehensive compensation package designed to support your well-being and professional growth. Benefits
Health, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy. Life and Disability Insurance: Peace of mind with financial protection for you and your loved ones. 401(k) Plan: No personal investment required to benefit from a generous employer contribution, allowing you to maximize your take-home pay. Paid Time Off: Enjoy time away from work to recharge. Technology Refresh: Upgrade your devices regularly, or opt for a year-end bonus if you don’t need new tech. Training and Professional Development: A $5,250 annual budget for ongoing education, certifications, and professional memberships. Or use this annual benefit to repay a student loan tax-free. For a full overview of our benefits, please visit our benefits tab. Additional Perks and Benefits
Stock Plan: Become an equity owner with a yearly stock grant—let's build the future together. Flex Leave and Exchange Plan: Take up to 8 weeks off for a strong work-life balance or sell back unused time for double the value! Virtual Office Compensation: Monthly reimbursement for cell phone and internet services. Fringe Benefit Mall: Choose from perks like Uber rides, a beer of the month club, Amazon Prime, and Hello Fresh—whatever suits you best! Profit-Sharing Cash Bonus: Share in the company’s success with an end-of-year cash bonus. Referral Bonus: Help us grow by bringing in top talent and earn a bonus for each successful referral.
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Set of X is led by industry veterans who see government contracting as a good community with plenty of opportunity to go around. With a shared desire to give back, grow the community, and do great work, the Set of X team is building an elite group of engineers with a strong sense of shared responsibility and ownership. Because who you work with matters. Responsibilities
Provide support for implementation, troubleshooting and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily activities of configuration and operation of IT systems (U). Provide assistance to users in accessing and using IT systems. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide support for the escalation and communication of status to agency management and internal customers. Optimize system operations and resource utilization, and perform system capacity analysis and planning. Provide in-depth experience in troubleshooting IT systems. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. Provide support for the dispatch system and hardware problems and remains involved in the resolution process. Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Education/Experience
Level 1 - 3 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S. Level 2 - 5 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S. Level 3 - 10 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S. Clearance
TS/SCI clearance with polygraph is required. Total Compensation Package
We offer a comprehensive compensation package designed to support your well-being and professional growth. Benefits
Health, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy. Life and Disability Insurance: Peace of mind with financial protection for you and your loved ones. 401(k) Plan: No personal investment required to benefit from a generous employer contribution, allowing you to maximize your take-home pay. Paid Time Off: Enjoy time away from work to recharge. Technology Refresh: Upgrade your devices regularly, or opt for a year-end bonus if you don’t need new tech. Training and Professional Development: A $5,250 annual budget for ongoing education, certifications, and professional memberships. Or use this annual benefit to repay a student loan tax-free. For a full overview of our benefits, please visit our benefits tab. Additional Perks and Benefits
Stock Plan: Become an equity owner with a yearly stock grant—let's build the future together. Flex Leave and Exchange Plan: Take up to 8 weeks off for a strong work-life balance or sell back unused time for double the value! Virtual Office Compensation: Monthly reimbursement for cell phone and internet services. Fringe Benefit Mall: Choose from perks like Uber rides, a beer of the month club, Amazon Prime, and Hello Fresh—whatever suits you best! Profit-Sharing Cash Bonus: Share in the company’s success with an end-of-year cash bonus. Referral Bonus: Help us grow by bringing in top talent and earn a bonus for each successful referral.
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