Bridgestone Retail Operations, LLC
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Wherever you work, you are a valued teammate and part of our mission to Serve Society with Superior Quality. We offer competitive pay, formal training, performance incentives, paid vacation and holidays, competitive healthcare packages, and a 401(k) plan.
Position Summary Responsible for every aspect of the store operation, which includes selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
Pay Range: $57,000.00 - $105,000.00
Responsibilities
Customer service.
Drive store sales & promotions.
Build customer satisfaction & loyalty, creating results for teammates, customers and the company.
Understand alternative tire sourcing and competitors.
Track and meet payroll, budgets and store goals.
Keep records and relevant financial information current.
Manage, schedule and assign staff according to their skill level.
Attend paid training to stay up-to-date with new developments in the automotive service industry.
Follow up with customers to obtain feedback and ensure they are satisfied with received service.
Other duties as assigned.
Minimum Qualifications
High School Diploma or equivalent.
Demonstrated success in retail sales management.
Problem solving skills as it relates to customer complaints.
Aptitude to manage inventory, order scheduling, and merchandising displays.
Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty.
Exceptional teammate and customer communication skills.
Negotiation and conflict resolution skills.
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.
Preferred Qualifications
2 year college degree or equivalent.
Benefits
Medical, Dental and Vision – starting day 1 for all teammates.
Paid vacation and holidays.
On-the-job training and company-funded ASE certifications.
Flexible work schedule.
401(k) match.
On-demand pay (daily pay) program available.
Professional Development resources.
Community Involvement opportunities.
Integrity & Teamwork culture.
Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
Equal Employment Opportunity Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
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Position Summary Responsible for every aspect of the store operation, which includes selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
Pay Range: $57,000.00 - $105,000.00
Responsibilities
Customer service.
Drive store sales & promotions.
Build customer satisfaction & loyalty, creating results for teammates, customers and the company.
Understand alternative tire sourcing and competitors.
Track and meet payroll, budgets and store goals.
Keep records and relevant financial information current.
Manage, schedule and assign staff according to their skill level.
Attend paid training to stay up-to-date with new developments in the automotive service industry.
Follow up with customers to obtain feedback and ensure they are satisfied with received service.
Other duties as assigned.
Minimum Qualifications
High School Diploma or equivalent.
Demonstrated success in retail sales management.
Problem solving skills as it relates to customer complaints.
Aptitude to manage inventory, order scheduling, and merchandising displays.
Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty.
Exceptional teammate and customer communication skills.
Negotiation and conflict resolution skills.
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.
Preferred Qualifications
2 year college degree or equivalent.
Benefits
Medical, Dental and Vision – starting day 1 for all teammates.
Paid vacation and holidays.
On-the-job training and company-funded ASE certifications.
Flexible work schedule.
401(k) match.
On-demand pay (daily pay) program available.
Professional Development resources.
Community Involvement opportunities.
Integrity & Teamwork culture.
Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
Equal Employment Opportunity Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
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