Astreya
Job Summary
We are seeking a skilled HRSD Business Systems Analyst (BSA) to partner closely with the ServiceNow HRSD Architect, who acts as the bridge between HR business stakeholders and IT/ServiceNow development teams. The HRSD BSA will gather and analyze requirements, collaborate on designing HRSD solutions, and ensure the successful delivery of HR service management initiatives such as Configurable Workspace, Now Assist with Case & Knowledge Management, Employee Center Pro, and Workday integrations.
In addition to project delivery, the BSA will support Business-As-Usual (BAU) activities, including minor enhancements, defect fixes, incident triage, and process improvements to ensure the ongoing stability and efficiency of HRSD services.
Key Responsibilities
Requirements Gathering & Analysis
– Collaborate with HR stakeholders and the People Systems team to elicit, document, and prioritize requirements for HRSD modules, identify gaps in current processes, recommend solutions leveraging ServiceNow HRSD capabilities, and translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
Project Delivery Support
– Assist in sprint planning, backlog grooming, and prioritization of stories, support SIT and UAT including test case preparation, execution, and validation for new functionality and upgrades, and support design, testing, and rollout of HR Agent Workspaces.
Now Assist Implementation
– Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations.
Business-As-Usual (BAU) Support
– Support ongoing HRSD operations, including minor enhancements, defect fixes, incident triage, monitor SLAs for incident resolution and defect turnaround, and recommend process improvements and automation opportunities.
Integration & Data Support
– Work with integration teams to support Workday HCM and other HR system integrations, ensuring data accuracy and consistency across HRSD modules and integrated systems.
Stakeholder Communication
– Act as a liaison between HR, IT, and development teams, facilitate workshops, demos, and training sessions, identify opportunities to enhance HRSD processes, tools, and agent experiences, and stay updated on ServiceNow HRSD best practices and releases.
Required Skills & Qualifications
6+ years as a Business Systems Analyst or similar, preferably in ServiceNow HRSD environments.
Strong understanding of HR processes such as case resolution, knowledge management, and Employee Relations.
Hands‑on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
Familiarity with Workday HCM or other HR system integrations.
Understanding of ServiceNow platform concepts, data model, tables, workflows, and security model.
Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria.
Strong analytical and problem‑solving skills with attention to detail.
Experience supporting BAU operations, defect triage, minor enhancements, and incident resolution.
Experience in Agile environments: sprint planning, backlog management, stakeholder prioritization.
Excellent communication skills, translating technical concepts to business users and vice versa.
Ability to influence and negotiate priorities with multiple stakeholders.
Knowledge of ServiceNow upgrade processes and best practices.
Experience with reporting and analytics within ServiceNow HRSD is a plus.
Soft Skills
Strong analytical and problem‑solving abilities.
Ability to work independently and as part of a team.
Attention to detail and commitment to quality.
Preferred Certifications None specified.
Job Details
Seniority level : Mid‑Senior level
Employment type : Full‑time
Job function : Information Technology
Industries : IT Services and IT Consulting
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In addition to project delivery, the BSA will support Business-As-Usual (BAU) activities, including minor enhancements, defect fixes, incident triage, and process improvements to ensure the ongoing stability and efficiency of HRSD services.
Key Responsibilities
Requirements Gathering & Analysis
– Collaborate with HR stakeholders and the People Systems team to elicit, document, and prioritize requirements for HRSD modules, identify gaps in current processes, recommend solutions leveraging ServiceNow HRSD capabilities, and translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
Project Delivery Support
– Assist in sprint planning, backlog grooming, and prioritization of stories, support SIT and UAT including test case preparation, execution, and validation for new functionality and upgrades, and support design, testing, and rollout of HR Agent Workspaces.
Now Assist Implementation
– Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations.
Business-As-Usual (BAU) Support
– Support ongoing HRSD operations, including minor enhancements, defect fixes, incident triage, monitor SLAs for incident resolution and defect turnaround, and recommend process improvements and automation opportunities.
Integration & Data Support
– Work with integration teams to support Workday HCM and other HR system integrations, ensuring data accuracy and consistency across HRSD modules and integrated systems.
Stakeholder Communication
– Act as a liaison between HR, IT, and development teams, facilitate workshops, demos, and training sessions, identify opportunities to enhance HRSD processes, tools, and agent experiences, and stay updated on ServiceNow HRSD best practices and releases.
Required Skills & Qualifications
6+ years as a Business Systems Analyst or similar, preferably in ServiceNow HRSD environments.
Strong understanding of HR processes such as case resolution, knowledge management, and Employee Relations.
Hands‑on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
Familiarity with Workday HCM or other HR system integrations.
Understanding of ServiceNow platform concepts, data model, tables, workflows, and security model.
Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria.
Strong analytical and problem‑solving skills with attention to detail.
Experience supporting BAU operations, defect triage, minor enhancements, and incident resolution.
Experience in Agile environments: sprint planning, backlog management, stakeholder prioritization.
Excellent communication skills, translating technical concepts to business users and vice versa.
Ability to influence and negotiate priorities with multiple stakeholders.
Knowledge of ServiceNow upgrade processes and best practices.
Experience with reporting and analytics within ServiceNow HRSD is a plus.
Soft Skills
Strong analytical and problem‑solving abilities.
Ability to work independently and as part of a team.
Attention to detail and commitment to quality.
Preferred Certifications None specified.
Job Details
Seniority level : Mid‑Senior level
Employment type : Full‑time
Job function : Information Technology
Industries : IT Services and IT Consulting
#J-18808-Ljbffr