Receptionist / Dispatcher (Administrative Assistant, Customer Service)
Manchester, NH On-site Full-Time
Schedule MondayFriday, 8:00 AM5:00 PM (some flexibility/overtime as business needs arise)
Compensation $20 $24 per hour (based on experience)
Benefits Health/Dental/Vision 401(k) with match PTO/Holidays Paid training Career growth Perks: Local, supportive team backed by a national brand (SERVPRO)
About the Role:
Be the first friendly voice customers hear when they need help most. As a Receptionist / Dispatcher at SERVPRO of Manchester, NH, you'll manage calls, schedule/dispatch crews, and keep jobs moving smoothly from First Notice of Loss (FNOL) through completion. If you're organized, empathetic, calm under pressure, and love helping people, this is a great fitwith room to grow as our office expands.
What You'll Do:
- Answer inbound calls; greet walk-ins; deliver five-star customer service with empathy and professionalism.
- Enter new leads/FNOLs accurately; verify details and document all communications.
- Dispatch & schedule production teams; coordinate on-call rotations; adjust routes as priorities change.
- Track jobs/WIP; follow up on estimates and customer communications; flag bottlenecks early.
- Coordinate logistics (materials, access, vendor visits) to keep projects on time.
- General office support (email, filing, collections, data entry) and other duties as needed.
What Makes You a Great Match:
- HS diploma/GED required.
- 1+ year in a receptionist, dispatcher, administrative assistant, customer service, or call center role preferred.
- Strong phone etiquette, written/verbal communication, and attention to detail.
- Comfortable with Microsoft Office and Teams and web-based scheduling/CRM tools.
- Nice to have: experience in restoration, construction, property management, or insurance claims.
Schedule & Work Environment:
- Full-time, on-site: MondayFriday, 8:00 AM5:00 PM (some flexibility/overtime as business needs arise).
- Office environment; light filing/occasional lifting (files, boxes), step-stool use.
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Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.