Indiana Staffing is hiring: Medical Receptionist in Indianapolis

Medical Receptionist

Robert Half is seeking a friendly and detail-oriented Medical Receptionist to join a leading healthcare organization. This frontline role is critical for delivering an exceptional patient experience and ensuring efficient office operations. Hours: Monday: 6:30a - 4pm Tuesday: 7:30am - 4pm Wednesday: 8am - 5:45pm Thursday: 11:30am - 5:45pm Friday: 6:30a - 3:30pm

Key Responsibilities:

• Greet all patients upon arrival with eye contact and a kind, enthusiastic, and helpful demeanor; request patients to sign in and collect required information; communicate any delays and expected wait times.
• Maintain communication with clinical staff to ensure smooth patient flow and proactively update waiting patients regarding their status.
• Copy, scan, and verify patient insurance cards; cross-check insurance details with medical records and obtain/update patient signatures as needed.
• Schedule appointments and medical tests, including appropriate X-ray studies; coordinate with patients regarding referrals and instruct them to contact their primary care provider if necessary.
• Answer all incoming calls promptly and courteously, transferring calls as needed and adhering to professional telephone etiquette standards.
• Organize new patient charts prior to visits, place completed charts in designated files, and print/distribute daily patient lists.
• Collect co-payments and balances, obtain encounter forms, and schedule follow-up appointments; thank patients for choosing the healthcare provider and inquire if additional assistance is needed.

Requirements:

• High school diploma or GED required.
• Completion of organizational skills training is preferred.
• Computer coursework or training is a plus.
• Two years of prior experience in a medical office setting is preferred.
• Two to three years of experience working in a business office environment strongly preferred.
• Previous experience handling multi-line phone systems is desired.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.