Capital One
Full Time Branch Ambassador - DC Cluster
Capital One, Washington, District of Columbia, us, 20022
Full Time Branch Ambassador - DC Cluster
The Reimagined Branch Experience:
Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. We believe banking should fit our customers' everyday lives—not the other way around.
As a Branch Ambassador, you'll use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll handle a wide variety of transactions, including check cashing, deposits, transfers and withdrawals, while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable, have a growth mindset, and are customer‑experience obsessed.
Key Responsibilities
Engage customers in friendly, engaging interactions and help them navigate technology challenges and products.
Assess customer financial needs and guide them to appropriate financial destinations.
Ensure compliance with audit, security, and other banking regulations.
Support customers throughout the branch, including cash handling, service needs, and rotating duties based on customer requirements.
Improve the overall retail customer experience, reducing handoffs and acting as an expert.
Stay curious, continuously learn, and help customers explore Capital One products and services.
Demonstrate digital literacy by showcasing mobile and online banking experiences using branch laptops and iPads.
Collaborate with a high‑energy team, inspiring and being inspired by teammates.
Research and answer customer inquiries to enhance retention and engagement through various tools and channels.
Travel between branches in the local area to support the market you are assigned.
Basic Qualifications
High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales or Customer Service experience
At least 6 months of cash handling experience
Preferred Qualifications
Associate's degree
2+ years of Retail, Sales, or Banking Experience
Washington, DC: $48,048 – $48,048 for Branch Ambassador. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected solely in the candidate's offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more on the Capital One Careers website.
Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
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Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. We believe banking should fit our customers' everyday lives—not the other way around.
As a Branch Ambassador, you'll use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll handle a wide variety of transactions, including check cashing, deposits, transfers and withdrawals, while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable, have a growth mindset, and are customer‑experience obsessed.
Key Responsibilities
Engage customers in friendly, engaging interactions and help them navigate technology challenges and products.
Assess customer financial needs and guide them to appropriate financial destinations.
Ensure compliance with audit, security, and other banking regulations.
Support customers throughout the branch, including cash handling, service needs, and rotating duties based on customer requirements.
Improve the overall retail customer experience, reducing handoffs and acting as an expert.
Stay curious, continuously learn, and help customers explore Capital One products and services.
Demonstrate digital literacy by showcasing mobile and online banking experiences using branch laptops and iPads.
Collaborate with a high‑energy team, inspiring and being inspired by teammates.
Research and answer customer inquiries to enhance retention and engagement through various tools and channels.
Travel between branches in the local area to support the market you are assigned.
Basic Qualifications
High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales or Customer Service experience
At least 6 months of cash handling experience
Preferred Qualifications
Associate's degree
2+ years of Retail, Sales, or Banking Experience
Washington, DC: $48,048 – $48,048 for Branch Ambassador. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected solely in the candidate's offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more on the Capital One Careers website.
Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
#J-18808-Ljbffr