CNA Insurance
Liability Claims Consultant (Construction Defect)
CNA Insurance, San Diego, California, United States, 92189
Liability Claims Consultant (Construction Defect)
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Job Description CNA Insurance is searching for a seasoned Liability Claims Consultant to work with a large degree of autonomy managing third‑party liability construction defect commercial claims nationwide with high complexity and exposure. The position involves the coordination of all claim investigation and resolution activities under both occurrence‑based general liability policies and claims‑made errors & omissions policies, following company protocols, quality and customer service standards. The role requires regular communication with customers and insureds and may be dedicated to specific account(s).
Ideal candidates are sharp and experienced in handling third‑party liability construction defect claims and litigation. This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.
Essential Duties & Responsibilities
Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages; determines whether a major claim should be settled or litigated and implements an appropriate resolution strategy; effectively manages loss costs and claim expenses.
Manages all types of investigative activity or litigation on major claims, including posting of appropriate reserves in a timely manner; coordinates discovery and litigation strategy with staff counsel or panel attorneys.
Negotiates highly complex settlement packages, authorizes payment within scope of authority, settles claims in the most cost‑effective manner and ensures timely issuance of disbursements.
Coordinates third‑party recovery with subrogation/salvage unit.
Makes recommendations on claims processes and resolution strategies to management.
Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims.
Keeps current on state/territory regulations and issues, industry activity and trends; may participate in industry trade groups.
Provides guidance and assistance to less experienced claims staff and other functional areas.
Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
Reporting Relationship Manager or above.
Skills, Knowledge & Abilities
Advanced technical and product‑specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
Strong communication, negotiation and presentation skills; ability to effectively interact with all levels of CNA’s internal and external business partners.
Advanced analytical and problem‑solving skills, with the ability to manage and prioritize multiple projects.
Ability to deal with ambiguous situations and issues.
Creativity in resolving unique and challenging business problems.
Knowledge of Microsoft Office Suite and other business‑related software.
Ability to adapt to change and value diverse opinions and ideas.
Ability to evaluate claims based on a cost‑benefit analysis.
Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports.
Ability to implement strategies with a proactive long‑term view of business goals and objectives.
Education & Experience
Bachelor’s Degree or equivalent experience.
Typically a minimum of eight years of relevant experience, preferably in a legal or claim‑handling environment.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Professional designations are a plus (e.g., CPCU).
Compensation & Benefits In Chicago, New York, and California, the average base pay range for the Claims Consultant role is $102,000 to $145,000. Salary determinations are based on various factors, including relevant work experience, skills, certifications and location.
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including relevant work experience, skills, certifications and location.
CNA offers a comprehensive and competitive benefits package to help employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
EEO Statement and Accommodation CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
EEO Statement CNA is an equal opportunity employer. We value diversity and encourage individuals of all backgrounds to apply.
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Job Description CNA Insurance is searching for a seasoned Liability Claims Consultant to work with a large degree of autonomy managing third‑party liability construction defect commercial claims nationwide with high complexity and exposure. The position involves the coordination of all claim investigation and resolution activities under both occurrence‑based general liability policies and claims‑made errors & omissions policies, following company protocols, quality and customer service standards. The role requires regular communication with customers and insureds and may be dedicated to specific account(s).
Ideal candidates are sharp and experienced in handling third‑party liability construction defect claims and litigation. This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.
Essential Duties & Responsibilities
Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages; determines whether a major claim should be settled or litigated and implements an appropriate resolution strategy; effectively manages loss costs and claim expenses.
Manages all types of investigative activity or litigation on major claims, including posting of appropriate reserves in a timely manner; coordinates discovery and litigation strategy with staff counsel or panel attorneys.
Negotiates highly complex settlement packages, authorizes payment within scope of authority, settles claims in the most cost‑effective manner and ensures timely issuance of disbursements.
Coordinates third‑party recovery with subrogation/salvage unit.
Makes recommendations on claims processes and resolution strategies to management.
Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims.
Keeps current on state/territory regulations and issues, industry activity and trends; may participate in industry trade groups.
Provides guidance and assistance to less experienced claims staff and other functional areas.
Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
Reporting Relationship Manager or above.
Skills, Knowledge & Abilities
Advanced technical and product‑specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
Strong communication, negotiation and presentation skills; ability to effectively interact with all levels of CNA’s internal and external business partners.
Advanced analytical and problem‑solving skills, with the ability to manage and prioritize multiple projects.
Ability to deal with ambiguous situations and issues.
Creativity in resolving unique and challenging business problems.
Knowledge of Microsoft Office Suite and other business‑related software.
Ability to adapt to change and value diverse opinions and ideas.
Ability to evaluate claims based on a cost‑benefit analysis.
Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports.
Ability to implement strategies with a proactive long‑term view of business goals and objectives.
Education & Experience
Bachelor’s Degree or equivalent experience.
Typically a minimum of eight years of relevant experience, preferably in a legal or claim‑handling environment.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Professional designations are a plus (e.g., CPCU).
Compensation & Benefits In Chicago, New York, and California, the average base pay range for the Claims Consultant role is $102,000 to $145,000. Salary determinations are based on various factors, including relevant work experience, skills, certifications and location.
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including relevant work experience, skills, certifications and location.
CNA offers a comprehensive and competitive benefits package to help employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
EEO Statement and Accommodation CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
EEO Statement CNA is an equal opportunity employer. We value diversity and encourage individuals of all backgrounds to apply.
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