Morgans
Director of Operations (Fulltime/Exempt)_Park
Morgans, San Antonio, Texas, United States, 78208
REPORTS TO : Park President
Directly Supervises : Rides & Park Services Manager, Guest Services Manager, Public Safety Manager
About the Park Morgan’s Wonderland is a place where the common element of play creates an atmosphere of inclusion for those with and without disabilities while encouraging everyone to gain a greater understanding of one another. Morgan’s Wonderland is just like any other theme park except for a culture and environment that assures 100 percent enjoyment by every person entering through our gates. Every day we work to provide an extraordinary environment where smiles and laughter lead to wonderful memories with family members, friends, and caregivers.
Position Summary The Director of Operations at Morgan’s Wonderland & Morgan’s Inspiration Island ensures a safe, clean, and efficient operation of the park, leading the Rides & Park Services, Admissions, Safety & Security, Aquatics, and Entertainment teams. This role is vital to the overall guest experience, ensuring that our guests experience the park and its attractions with complete safety and comfort, while receiving friendly and helpful service from all staff members. This role is highly visible, influential, and impactful across the entire operation and has a direct and critical impact on the guest experience.
Job Responsibilities
Provide leadership, strategy, training, and overall guidance to Rides, Aquatics, Park Services, Public Safety, and Entertainment departments.
Promote a safety-focused culture across the park by actively engaging in all department training programs, leadership meetings, and daily briefings.
Manages all aspects of the division's seasonal staff, including hiring, training, development, supervising, coaching, and scheduling.
Effectively manages division expenses and seasonal labor costs, daily and month‑to‑month.
Monitors and implements plans for guest satisfaction, working to improve and resolve ongoing issues quickly and efficiently.
Works closely with the Park President to develop and implement strategies that foster and enhance the guest and team member experience.
Works closely with direct reports to grow and develop their skills for high performance.
Develop, implement, and ensure compliance with division and park SOP’s.
Conducts regular procedural reviews, operational manual updates, risk assessments, and training audits.
Along with the Park President, expected to maintain a balance between the parks mission and operational efficiency without compromising industry safety standards and best practices.
What it Takes To Succeed
Experience in a theme park, resort, attraction, hotel, or entertainment venue
7 years in operational guest‑facing roles with at least 3‑5 years in leadership
Understanding of ride operations and safety
Demonstrated ability to manage a large volume of work and people effectively and efficiently.
Demonstrated ability to manage an extensive and multifaceted P&L, making quick but thoughtful adjustments when necessary.
Experience managing diverse full‑time and seasonal/PT teams.
Demonstrated ability to make disciplined, thoughtful, and impactful decisions under high pressure.
Must be willing to work flexible hours, including evenings and weekends, to support park operations.
Park Profile
Annual Attendance: 200,000
Park Size: 25 Acres
Operating Calendar: March‑November, 186 operating days
Mechanical Rides: 7
Non‑Mechanical Attractions: 10
Waterpark Attractions: 6
Working Conditions The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
Position based in a standard office environment with possible travel to meetings and outreach events.
Primarily work indoors and within the community.
Core business hours are Monday through Friday, 8 a.m. – 5 p.m.
Ability to exchange accurate information in person and over the phone.
After‑hours work is required from time to time, including evenings and weekends.
Ability to remain in a stationary position regularly, up to 85% of the time.
Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required.
Frequently move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 20 pounds.
Constantly operates a computer and other office productivity machinery, such as calculator, phone, fax, copier, etc. and a personal computer.
Other
May have to complete other related trainings and tasks as required by the grantors.
Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative to work within specific timelines.
Uses best practices and demonstrates up‑to‑date knowledge and skills in technology.
Must present a neat, clean, well‑groomed, professional appearance.
Must have a receptive and retentive mind and a memory for details.
Must exhibit good judgment, adaptability, persuasiveness, self‑confidence, and an optimistic attitude.
Must have a valid Texas driver’s license and a reliable vehicle with the minimum auto insurance required by the State – must keep license and insurance current or have reliable transportation.
Working Conditions The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
Frequent sitting, standing, walking, bending, and twisting upper body.
The work environment is an outdoor park environment with continuous outdoor activity and exposure to extreme weather conditions.
Must remain alert with no lapses of consciousness.
Must be able to withstand walking/standing for long periods of time.
Continuous requirement for professional demeanor and appropriate park staff attire.
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Paid Parental Leave
Paid Time Off
Life Insurance
Short Term Disability
Long Term Disability
401(k) Matching
Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.
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Directly Supervises : Rides & Park Services Manager, Guest Services Manager, Public Safety Manager
About the Park Morgan’s Wonderland is a place where the common element of play creates an atmosphere of inclusion for those with and without disabilities while encouraging everyone to gain a greater understanding of one another. Morgan’s Wonderland is just like any other theme park except for a culture and environment that assures 100 percent enjoyment by every person entering through our gates. Every day we work to provide an extraordinary environment where smiles and laughter lead to wonderful memories with family members, friends, and caregivers.
Position Summary The Director of Operations at Morgan’s Wonderland & Morgan’s Inspiration Island ensures a safe, clean, and efficient operation of the park, leading the Rides & Park Services, Admissions, Safety & Security, Aquatics, and Entertainment teams. This role is vital to the overall guest experience, ensuring that our guests experience the park and its attractions with complete safety and comfort, while receiving friendly and helpful service from all staff members. This role is highly visible, influential, and impactful across the entire operation and has a direct and critical impact on the guest experience.
Job Responsibilities
Provide leadership, strategy, training, and overall guidance to Rides, Aquatics, Park Services, Public Safety, and Entertainment departments.
Promote a safety-focused culture across the park by actively engaging in all department training programs, leadership meetings, and daily briefings.
Manages all aspects of the division's seasonal staff, including hiring, training, development, supervising, coaching, and scheduling.
Effectively manages division expenses and seasonal labor costs, daily and month‑to‑month.
Monitors and implements plans for guest satisfaction, working to improve and resolve ongoing issues quickly and efficiently.
Works closely with the Park President to develop and implement strategies that foster and enhance the guest and team member experience.
Works closely with direct reports to grow and develop their skills for high performance.
Develop, implement, and ensure compliance with division and park SOP’s.
Conducts regular procedural reviews, operational manual updates, risk assessments, and training audits.
Along with the Park President, expected to maintain a balance between the parks mission and operational efficiency without compromising industry safety standards and best practices.
What it Takes To Succeed
Experience in a theme park, resort, attraction, hotel, or entertainment venue
7 years in operational guest‑facing roles with at least 3‑5 years in leadership
Understanding of ride operations and safety
Demonstrated ability to manage a large volume of work and people effectively and efficiently.
Demonstrated ability to manage an extensive and multifaceted P&L, making quick but thoughtful adjustments when necessary.
Experience managing diverse full‑time and seasonal/PT teams.
Demonstrated ability to make disciplined, thoughtful, and impactful decisions under high pressure.
Must be willing to work flexible hours, including evenings and weekends, to support park operations.
Park Profile
Annual Attendance: 200,000
Park Size: 25 Acres
Operating Calendar: March‑November, 186 operating days
Mechanical Rides: 7
Non‑Mechanical Attractions: 10
Waterpark Attractions: 6
Working Conditions The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
Position based in a standard office environment with possible travel to meetings and outreach events.
Primarily work indoors and within the community.
Core business hours are Monday through Friday, 8 a.m. – 5 p.m.
Ability to exchange accurate information in person and over the phone.
After‑hours work is required from time to time, including evenings and weekends.
Ability to remain in a stationary position regularly, up to 85% of the time.
Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required.
Frequently move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 20 pounds.
Constantly operates a computer and other office productivity machinery, such as calculator, phone, fax, copier, etc. and a personal computer.
Other
May have to complete other related trainings and tasks as required by the grantors.
Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative to work within specific timelines.
Uses best practices and demonstrates up‑to‑date knowledge and skills in technology.
Must present a neat, clean, well‑groomed, professional appearance.
Must have a receptive and retentive mind and a memory for details.
Must exhibit good judgment, adaptability, persuasiveness, self‑confidence, and an optimistic attitude.
Must have a valid Texas driver’s license and a reliable vehicle with the minimum auto insurance required by the State – must keep license and insurance current or have reliable transportation.
Working Conditions The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
Frequent sitting, standing, walking, bending, and twisting upper body.
The work environment is an outdoor park environment with continuous outdoor activity and exposure to extreme weather conditions.
Must remain alert with no lapses of consciousness.
Must be able to withstand walking/standing for long periods of time.
Continuous requirement for professional demeanor and appropriate park staff attire.
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Paid Parental Leave
Paid Time Off
Life Insurance
Short Term Disability
Long Term Disability
401(k) Matching
Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.
#J-18808-Ljbffr