Santa Clara University
Assistant Director for Membership and Operations
Santa Clara University, Santa Clara, California, us, 95053
* Manage the day-to-day operations of the Pat Malley Fitness and Recreation Center (Malley Center) including the Malley Center front desk service area & weight room service desk. .* Assist with the oversight of the additional Campus Recreation facilities Bellomy Field & Running Track, Outdoor Basketball and Outdoor Fitness area.* Work with the Athletic Department on the shared facilities Sullivan Aquatic Center and Degheri Tennis Center.* Create, develop and oversee the scheduling and administration of various programs using the facilities.* Oversee documentation and management for Campus Recreation department and all program related records for injury reports, incident reports, and CPR/AED and FA certifications.* Use data-driven decision making to guide processes such as setting break hours, membership marketing, etc.* Oversee communication and records guest passes, expired and canceled memberships, and locker services.* Create and maintain memberships including: alumni, spouse, minor, etc.,
& summer community during non-peak hours to increase membership revenue.* Communicate with members to ensure quality service, including but not limited to newsletters, surveys, welcoming new members, and retention/renewal efforts.* Manage and troubleshoot access software program (currently Daxko, previously named CSI, software). This software system is utilized to manage memberships, renewals, lockers, guest passes, and fitness passes.* Maintain all membership, services, and facilities related pages of the Campus Recreation website, and promote the program through the various social media accounts.* Oversee the weight room equipment service contract and weight room equipment.* Serve as an interim as needed in any program area to assist with the day-to-day operations as well as emergency situations.* Maintain or pursue active involvement in professional organizations.* Assist in establishing and updating long-range strategic plans for facility usage, equipment and program enhancement.* Inventory and maintain facilities and membership equipment.* Understand and positively advocate for all program areas within Campus Recreation, including Aquatics, Facilities, Fitness, Intramural Sports, Club Sports, and the Bronco Kids All Sports Camp.* Serve on departmental and University committees as needed and approved by the Director.* Instruct American Red Cross certification classes and/or challenges as needed.* Maintain working relationships with University departments such as the Center for Student Involvement, Risk Management, Wellness Center, Associated Students and Athletics.* Develop and maintain relationships with students, faculty, staff, and alumni members that use the facilities and participants in programs* Promote and encourage inter-departmental communication, cooperation, and collaboration.* Seek supplemental funding through grants and/or sponsorships* Assist with creating a culture of sustainability for the Campus Recreation program and campus by helping to fashion a more just, humane, and sustainable world.* Other duties and projects as assigned.* Identifies and determines causes of problems; develops and presents recommendations for improvement of established processes and practices.* Exercises sound judgement and discretion when executing responsibilities.* Recommendations initiatives and implements changes to improve quality and services.* Maintains contact with customers and solicits feedback for improved services.* Maximizes productivity through use of appropriate tools; planned training and performance initiatives.* Researches and develops resources that create timely and efficient workflow.* Prepares progress reports; informs supervisor of project status; deviations from goals. Ensures completeness, accuracy and timeliness of all operational functions.* Prepares and submits reports as requested and required.* Develops and implements guidelines to support functions of unit.* Willingness to work flexible hours including evenings and weekends- Knowledge
* Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of services to others, community, and diversity as well as commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs of the diverse campus community of Santa Clara University.- Skills
* Competency working with students of different cultural, ethnic, racial, and socioeconomic backgrounds with a special sensitivity to how personal experiences affect the transition into the University environment.
* Oral and written communication skills, including the ability to deliver workshops and speak to groups of various sizes.
* Organizational skills including time management, multitasking, and project completion.
* Commitment to customer service, both internal and external to the department.
* Experience with technology as it relates to daily processing and statistical tracking.
* Experience with computer software programs for Recreation Services as well as student scheduling, facility scheduling, etc.- Abilities
* Demonstrated ability to exercise sound judgement and decision-making.
* Demonstrated experience with developing, implementing, and evaluation program specifically those related to aquatics and memberships.
* Experience managing and mentoring student staff.- Education and Certification
* Bachelor's degree required, master's degree preferred in a related field preferred.
* American Red Cross CPR/AED and First aid instructor certification or
American Red Cross Lifeguard/CPR/AED (LG) and First aid certified with a willingness to get instructor certified within the first 90-days of employment.
* If a conditional offer is made, the selected candidate will be required to pass a criminal, credit, and/or education background check.- Years of Experience
* Two or more years of experience in collegiate environment (including extensive involvement with student development and supervision), specifically in the organization of Campus Recreation programming (this may include graduate assistantships) preferred.Santa Clara University offers a comprehensive benefits package for ***benefit eligible employees*** with programs and resources designed to promote and sustain personal health care, well-being, and the financial objectives of our employees and families. Visit our
for more information. #J-18808-Ljbffr
& summer community during non-peak hours to increase membership revenue.* Communicate with members to ensure quality service, including but not limited to newsletters, surveys, welcoming new members, and retention/renewal efforts.* Manage and troubleshoot access software program (currently Daxko, previously named CSI, software). This software system is utilized to manage memberships, renewals, lockers, guest passes, and fitness passes.* Maintain all membership, services, and facilities related pages of the Campus Recreation website, and promote the program through the various social media accounts.* Oversee the weight room equipment service contract and weight room equipment.* Serve as an interim as needed in any program area to assist with the day-to-day operations as well as emergency situations.* Maintain or pursue active involvement in professional organizations.* Assist in establishing and updating long-range strategic plans for facility usage, equipment and program enhancement.* Inventory and maintain facilities and membership equipment.* Understand and positively advocate for all program areas within Campus Recreation, including Aquatics, Facilities, Fitness, Intramural Sports, Club Sports, and the Bronco Kids All Sports Camp.* Serve on departmental and University committees as needed and approved by the Director.* Instruct American Red Cross certification classes and/or challenges as needed.* Maintain working relationships with University departments such as the Center for Student Involvement, Risk Management, Wellness Center, Associated Students and Athletics.* Develop and maintain relationships with students, faculty, staff, and alumni members that use the facilities and participants in programs* Promote and encourage inter-departmental communication, cooperation, and collaboration.* Seek supplemental funding through grants and/or sponsorships* Assist with creating a culture of sustainability for the Campus Recreation program and campus by helping to fashion a more just, humane, and sustainable world.* Other duties and projects as assigned.* Identifies and determines causes of problems; develops and presents recommendations for improvement of established processes and practices.* Exercises sound judgement and discretion when executing responsibilities.* Recommendations initiatives and implements changes to improve quality and services.* Maintains contact with customers and solicits feedback for improved services.* Maximizes productivity through use of appropriate tools; planned training and performance initiatives.* Researches and develops resources that create timely and efficient workflow.* Prepares progress reports; informs supervisor of project status; deviations from goals. Ensures completeness, accuracy and timeliness of all operational functions.* Prepares and submits reports as requested and required.* Develops and implements guidelines to support functions of unit.* Willingness to work flexible hours including evenings and weekends- Knowledge
* Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of services to others, community, and diversity as well as commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs of the diverse campus community of Santa Clara University.- Skills
* Competency working with students of different cultural, ethnic, racial, and socioeconomic backgrounds with a special sensitivity to how personal experiences affect the transition into the University environment.
* Oral and written communication skills, including the ability to deliver workshops and speak to groups of various sizes.
* Organizational skills including time management, multitasking, and project completion.
* Commitment to customer service, both internal and external to the department.
* Experience with technology as it relates to daily processing and statistical tracking.
* Experience with computer software programs for Recreation Services as well as student scheduling, facility scheduling, etc.- Abilities
* Demonstrated ability to exercise sound judgement and decision-making.
* Demonstrated experience with developing, implementing, and evaluation program specifically those related to aquatics and memberships.
* Experience managing and mentoring student staff.- Education and Certification
* Bachelor's degree required, master's degree preferred in a related field preferred.
* American Red Cross CPR/AED and First aid instructor certification or
American Red Cross Lifeguard/CPR/AED (LG) and First aid certified with a willingness to get instructor certified within the first 90-days of employment.
* If a conditional offer is made, the selected candidate will be required to pass a criminal, credit, and/or education background check.- Years of Experience
* Two or more years of experience in collegiate environment (including extensive involvement with student development and supervision), specifically in the organization of Campus Recreation programming (this may include graduate assistantships) preferred.Santa Clara University offers a comprehensive benefits package for ***benefit eligible employees*** with programs and resources designed to promote and sustain personal health care, well-being, and the financial objectives of our employees and families. Visit our
for more information. #J-18808-Ljbffr