Humana Inc
Infrastructure Operations Lead – Cloud and AI/GenAI Enablement
Humana Inc, Saint Paul, Minnesota, United States, 55199
Become a part of our caring community and help us put health first
The ideal candidate brings a passion for emerging technologies, a strong foundation in Infrastructure Operations and the curiosity and rigor to build next‑generation capabilities that improve healthcare delivery, reduce risk and optimize operational performance. If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Humana’s Infrastructure Operations team could be the place for you!
Use your skills to make an impact Key Responsibilities
Lead and provide direction for our Managed Service Provider (MSP)
Lead Managed Service Provider in Operations for Azure, GCP and AWS Cloud environment
Drives moderate to complex processing improvements through optimization, enhancements and implementation of new operational features and functions around Cloud compliance, metrics/reporting and cost optimization
Provide senior level expertise on decisions and priorities regarding the enterprise’s overall Cloud Operations strategy, consumption, and optimization opportunities - understand Cost controls and the various cost optimization techniques
Identifies, drives and assists in the implementation of opportunities to standardize Cloud environments
Provides Cloud governance, processes and technical advisory support to business units and projects by working cross‑functionally and provides recommendations that support the business needs
Participant as required (Level 2/3 escalation point) for Incident Management
Participate and develop client relationships within Operations, Business partners, Managed Service Providers and Cloud Providers
Work with cross-functional teams to support the engineering and implementation of new Cloud applications or solutions and define the related risks and onboard new capabilities
Ability to communicate at all levels within an organization and influence strategic direction
Ability to work with minimal supervision, making decisions based upon priorities, schedules and understanding business initiatives
This leader will explore and prototype AI‑driven solutions to automate incident response, predict system failures, summarize complex telemetry data, and develop intelligent copilots to support Operations teams
Lead research and evaluation of cutting‑edge AI and GenAI tools applicable to Infrastructure Operations (e.g., LLMs, vector databases, predictive analytics)
Design and prototype AI‑driven systems for automated incident detection, anomaly classification, infrastructure forecasting/resiliency – leading to lower MttR and manual overhead in mission‑critical environments
Develop and lead the strategic roadmap for AI adoption in Infrastructure Operations
Collaborate with Infrastructure and Cloud Operations teams to pilot and integrate AI/GenAI features into critical workflows
Modernize observability and alerting using AI/ML models for proactive monitoring and self‑healing actions
Lead R&D of GenAI solutions for predictive alerting, incident triage and infrastructure automation
Build AI copilots and natural language tools for infrastructure operations teams
Integrate LLMs into observability platforms for real‑time RCA and log summarization
Pilot and productionize GenAI‑based assistants, bots, and copilots to support ticket triage, knowledge management and resolution workflows
Identify automation opportunities and implement AI‑enhanced runbooks, workflows and self‑healing mechanisms
Contribute to a strategic roadmap for GenAI maturity within Infrastructure & Operations, including tools, governance and organizational readiness
Partner with internal data science and clinical innovation teams to create proofs of concept, build ML/GenAI pipelines, and integrate with existing toolchains (e.g., ServiceNow, Splunk, Terraform)
Autonomous log summarization, RCA generation and playbook suggestions
Natural language interfaces for querying system health or telemetry
Act as a GenAI ambassador, helping Infrastructure Operations teams upskill in AI‑augmented technologies and use cases
Qualifications
Bachelor's in Computer Science, Artificial Intelligence, Healthcare Informatics, or a related field
10+ years in infrastructure operations or engineering, with at least 3+ years of hands‑on involvement in AI/ML or GenAI R&D
Deep understanding of large language models (LLMs), vector databases, retrieval‑augmented generation (RAG), and model orchestration (e.g., LangChain, Haystack).
Experience integrating AI/GenAI capabilities with infrastructure automation tools (Terraform, Ansible, Python, Bash)
Familiarity with healthcare systems and compliance frameworks (HIPAA, HITRUST)
Proficiency with observability and telemetry platforms (e.g., Splunk, DynaTrace, SolarWinds) and AI‑driven monitoring
Strong problem‑solving and experimentation mindset, with the ability to move from concept to pilot rapidly
Experience with Continuous Integration and Deployment Pipelines, i.e. Azure DevOps, Jenkins, Git, Git Hub
Has hands‑on scripting experience using one of the following: Terraform, Cloud Formation, PowerShell, Azure CLI, Python, JSON, Perl or Bash
Preferred
Master’s degree
Azure, AWS, GCP, ITIL and/or SRE certifications
Experience with GenAI platforms (e.g., Azure OpenAI, Google Vertex AI)
Experience deploying or evaluating open‑source LLMs or fine‑tuning models for infrastructure use cases
Additional Information Work‑At‑Home Requirements
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information#LI-Remote
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours 40
Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$142,300 - $195,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.
Application Deadline: 01-14-2026
About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
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Use your skills to make an impact Key Responsibilities
Lead and provide direction for our Managed Service Provider (MSP)
Lead Managed Service Provider in Operations for Azure, GCP and AWS Cloud environment
Drives moderate to complex processing improvements through optimization, enhancements and implementation of new operational features and functions around Cloud compliance, metrics/reporting and cost optimization
Provide senior level expertise on decisions and priorities regarding the enterprise’s overall Cloud Operations strategy, consumption, and optimization opportunities - understand Cost controls and the various cost optimization techniques
Identifies, drives and assists in the implementation of opportunities to standardize Cloud environments
Provides Cloud governance, processes and technical advisory support to business units and projects by working cross‑functionally and provides recommendations that support the business needs
Participant as required (Level 2/3 escalation point) for Incident Management
Participate and develop client relationships within Operations, Business partners, Managed Service Providers and Cloud Providers
Work with cross-functional teams to support the engineering and implementation of new Cloud applications or solutions and define the related risks and onboard new capabilities
Ability to communicate at all levels within an organization and influence strategic direction
Ability to work with minimal supervision, making decisions based upon priorities, schedules and understanding business initiatives
This leader will explore and prototype AI‑driven solutions to automate incident response, predict system failures, summarize complex telemetry data, and develop intelligent copilots to support Operations teams
Lead research and evaluation of cutting‑edge AI and GenAI tools applicable to Infrastructure Operations (e.g., LLMs, vector databases, predictive analytics)
Design and prototype AI‑driven systems for automated incident detection, anomaly classification, infrastructure forecasting/resiliency – leading to lower MttR and manual overhead in mission‑critical environments
Develop and lead the strategic roadmap for AI adoption in Infrastructure Operations
Collaborate with Infrastructure and Cloud Operations teams to pilot and integrate AI/GenAI features into critical workflows
Modernize observability and alerting using AI/ML models for proactive monitoring and self‑healing actions
Lead R&D of GenAI solutions for predictive alerting, incident triage and infrastructure automation
Build AI copilots and natural language tools for infrastructure operations teams
Integrate LLMs into observability platforms for real‑time RCA and log summarization
Pilot and productionize GenAI‑based assistants, bots, and copilots to support ticket triage, knowledge management and resolution workflows
Identify automation opportunities and implement AI‑enhanced runbooks, workflows and self‑healing mechanisms
Contribute to a strategic roadmap for GenAI maturity within Infrastructure & Operations, including tools, governance and organizational readiness
Partner with internal data science and clinical innovation teams to create proofs of concept, build ML/GenAI pipelines, and integrate with existing toolchains (e.g., ServiceNow, Splunk, Terraform)
Autonomous log summarization, RCA generation and playbook suggestions
Natural language interfaces for querying system health or telemetry
Act as a GenAI ambassador, helping Infrastructure Operations teams upskill in AI‑augmented technologies and use cases
Qualifications
Bachelor's in Computer Science, Artificial Intelligence, Healthcare Informatics, or a related field
10+ years in infrastructure operations or engineering, with at least 3+ years of hands‑on involvement in AI/ML or GenAI R&D
Deep understanding of large language models (LLMs), vector databases, retrieval‑augmented generation (RAG), and model orchestration (e.g., LangChain, Haystack).
Experience integrating AI/GenAI capabilities with infrastructure automation tools (Terraform, Ansible, Python, Bash)
Familiarity with healthcare systems and compliance frameworks (HIPAA, HITRUST)
Proficiency with observability and telemetry platforms (e.g., Splunk, DynaTrace, SolarWinds) and AI‑driven monitoring
Strong problem‑solving and experimentation mindset, with the ability to move from concept to pilot rapidly
Experience with Continuous Integration and Deployment Pipelines, i.e. Azure DevOps, Jenkins, Git, Git Hub
Has hands‑on scripting experience using one of the following: Terraform, Cloud Formation, PowerShell, Azure CLI, Python, JSON, Perl or Bash
Preferred
Master’s degree
Azure, AWS, GCP, ITIL and/or SRE certifications
Experience with GenAI platforms (e.g., Azure OpenAI, Google Vertex AI)
Experience deploying or evaluating open‑source LLMs or fine‑tuning models for infrastructure use cases
Additional Information Work‑At‑Home Requirements
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information#LI-Remote
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours 40
Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$142,300 - $195,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.
Application Deadline: 01-14-2026
About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
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