Network Doctor
Systems Engineer (Private Equity - San Francisco Bay Area)
Network Doctor, San Francisco, California, United States, 94199
Systems Engineer (Private Equity - San Francisco Bay Area)
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About the Role We are seeking a
smart, resourceful, and service-oriented Onsite Systems Engineer
to provide
white-glove technical support
to two
Private Equity firms
located in
downtown San Francisco . You’ll spend approximately
80% of your time onsite with one client and the remaining time supporting other firms
in Bay Area, delivering hands‑on IT support and an exceptional customer experience.
While the role is primarily dedicated to these two Private Equity clients, there may be occasional opportunities to assist with a small handful of other Network Doctor clients mostly in the Bay Area. These situations are expected to be rare but reflect the collaborative nature of working within a Managed Services Provider environment.
You’ll be employed by Network Doctor, a leading Managed Services Provider (MSP) that supports hundreds of organizations nationwide. This means you’ll have access to a full team of remote engineers, systems experts, and escalation resources — ensuring you’re never on your own when tackling complex or unfamiliar issues.
This position requires professionalism, adaptability, and an ability to navigate a wide range of technologies with confidence and curiosity. You don’t need to know everything — but you do need to know how to find the answer, ask the right questions, and lean on your team effectively.
About Network Doctor Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across a wide range of industries including finance, healthcare, real estate, and professional services. We pride ourselves on a culture that values teamwork, curiosity, professionalism, and personal growth. Our mission is to make IT an enabler — helping businesses work smarter, faster, and happier.
Key Responsibilities
Serve as the onsite technical resource for Private Equity clients in downtown San Francisco
Provide white-glove desktop and end‑user support for executives and staff in a professional financial environment
Troubleshoot and resolve issues related to Windows and macOS devices, Microsoft 365 (including email/Exchange Online), Microsoft Office, networking, printers, mobile devices, and collaboration tools (Teams, Zoom, Slack, etc.)
Set up, image, and deploy new user workstations, laptops, and peripherals
Coordinate with Network Doctor’s remote escalation and project teams for complex or infrastructure‑related issues
Utilize ConnectWise for ticketing, documentation, and remote management
Maintain accurate documentation of tickets, asset inventory, and client configurations
Work closely with Network Doctor’s account and technical teams to ensure consistent, high‑quality service delivery
Proactively identify recurring issues and communicate opportunities for improvement
Uphold a white-glove standard of professionalism, communication, and follow‑up with all client stakeholders
Required
3+ years of IT experience, ideally in a client‑facing or MSP environment.
Strong customer service and interpersonal communication skills.
Proficiency with Windows 10/11, Microsoft 365 (including Exchange Online/email administration), and Microsoft Office applications.
Solid understanding of basic networking concepts (Wi‑Fi, VPN, DNS, DHCP).
Ability to work independently while collaborating closely with remote teams.
Strong problem‑solving and research skills; ability to learn quickly and adapt to new technologies.
Ability to travel locally within the Bay Area.
Preferred (experience is advantageous)
Prior experience supporting financial or professional services clients.
Familiarity with Mac support, mobile device management, and cloud collaboration tools.
Experience supporting Slack, Zoom, and Meraki network environments.
Exposure to VPNs, Wi‑Fi, or basic server environments.
MSP background or understanding of managed services operations.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Network Doctor by 2x
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Get AI-powered advice on this job and more exclusive features.
About the Role We are seeking a
smart, resourceful, and service-oriented Onsite Systems Engineer
to provide
white-glove technical support
to two
Private Equity firms
located in
downtown San Francisco . You’ll spend approximately
80% of your time onsite with one client and the remaining time supporting other firms
in Bay Area, delivering hands‑on IT support and an exceptional customer experience.
While the role is primarily dedicated to these two Private Equity clients, there may be occasional opportunities to assist with a small handful of other Network Doctor clients mostly in the Bay Area. These situations are expected to be rare but reflect the collaborative nature of working within a Managed Services Provider environment.
You’ll be employed by Network Doctor, a leading Managed Services Provider (MSP) that supports hundreds of organizations nationwide. This means you’ll have access to a full team of remote engineers, systems experts, and escalation resources — ensuring you’re never on your own when tackling complex or unfamiliar issues.
This position requires professionalism, adaptability, and an ability to navigate a wide range of technologies with confidence and curiosity. You don’t need to know everything — but you do need to know how to find the answer, ask the right questions, and lean on your team effectively.
About Network Doctor Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across a wide range of industries including finance, healthcare, real estate, and professional services. We pride ourselves on a culture that values teamwork, curiosity, professionalism, and personal growth. Our mission is to make IT an enabler — helping businesses work smarter, faster, and happier.
Key Responsibilities
Serve as the onsite technical resource for Private Equity clients in downtown San Francisco
Provide white-glove desktop and end‑user support for executives and staff in a professional financial environment
Troubleshoot and resolve issues related to Windows and macOS devices, Microsoft 365 (including email/Exchange Online), Microsoft Office, networking, printers, mobile devices, and collaboration tools (Teams, Zoom, Slack, etc.)
Set up, image, and deploy new user workstations, laptops, and peripherals
Coordinate with Network Doctor’s remote escalation and project teams for complex or infrastructure‑related issues
Utilize ConnectWise for ticketing, documentation, and remote management
Maintain accurate documentation of tickets, asset inventory, and client configurations
Work closely with Network Doctor’s account and technical teams to ensure consistent, high‑quality service delivery
Proactively identify recurring issues and communicate opportunities for improvement
Uphold a white-glove standard of professionalism, communication, and follow‑up with all client stakeholders
Required
3+ years of IT experience, ideally in a client‑facing or MSP environment.
Strong customer service and interpersonal communication skills.
Proficiency with Windows 10/11, Microsoft 365 (including Exchange Online/email administration), and Microsoft Office applications.
Solid understanding of basic networking concepts (Wi‑Fi, VPN, DNS, DHCP).
Ability to work independently while collaborating closely with remote teams.
Strong problem‑solving and research skills; ability to learn quickly and adapt to new technologies.
Ability to travel locally within the Bay Area.
Preferred (experience is advantageous)
Prior experience supporting financial or professional services clients.
Familiarity with Mac support, mobile device management, and cloud collaboration tools.
Experience supporting Slack, Zoom, and Meraki network environments.
Exposure to VPNs, Wi‑Fi, or basic server environments.
MSP background or understanding of managed services operations.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Network Doctor by 2x
#J-18808-Ljbffr