The Brand Guild
Vice President, People and Culture at The Brand Guild
The Brand Guild is looking for a
Vice President of Operations
to lead and elevate the agency’s operational infrastructure during a period of exciting growth. The ideal candidate will have a minimum of 12 years of relevant experience, ideally within a mid-sized agency or professional services environment.
The VP of Operations oversees the functions that keep the agency running efficiently and strategically — including people operations, workflow, financial planning support, office management, and operational systems across our New York and Washington, DC offices. This role is at the center of how we scale our talent, optimize our teams, and ensure we deliver high-caliber work in a sustainable, profitable way.
Reporting to the Co-CEO, this leader must bring a growth mindset, strong operational instincts, a passion for building systems, and an entrepreneurial spirit. The VP of Operations will partner closely with senior leadership across PR, Creative, Marketing, and Events to ensure our teams have the clarity, structure, and support needed to do their best work.
This is a hybrid position based in our Washington, DC office.
Who You Are:
A strategic operator who can see the big picture but isn’t afraid to dive into the details to make things work
Calm under pressure with a steady, solutions-first mindset—someone who thrives in fast-paced, client driven environments
A systems thinker who naturally identifies patterns, inefficiencies, and opportunities to build better workflows
An exceptional collaborator who builds trust quickly with cross-functional leads and knows how to bring teams together
Data-driven and financially savvy, able to tie operational decisions to margin impact, forecasting, and agency performance
A clear, empathetic communicator who can align teams around change, set expectations, and hold people accountable without friction.
Comfortable with ambiguity and skilled at bringing clarity and process to growing organizations
A culture builder who values transparency, inclusivity, and continuous improvement—and knows how to scale culture thoughtfully as the agency grows.
Proactive and action-oriented, always anticipating needs, eliminating bottlenecks, and pushing the organization forward
What You’ll Do:
Operational Leadership & Cross-Agency Alignment
Create the operational foundation (tools, processes, staffing models, communication rhythms) that supports sustainable growth across offices and departments
Partner with senior leadership to streamline workflows and improve cross-team integration.
Establish scalable systems, rhythms, and operating practices that support the agency’s next chapter.
People Operations & Culture
Oversee the HR function, as a proactive, development-focused partner
Strengthen onboarding, performance processes, and internal communication
Champion a people-first inclusive culture grounded in transparency, accountability, and trust
Staffing, Resourcing & Workflow Optimization
Ensure smart staffing models that improve efficiency while ensuring excellent output
Oversee capacity planning, scheduling, and workflow coordination
Implement processes that support better new client kickoffs, cross-team collaboration, resource alignment, and team structures
Financial Operations & Planning
Partner with accounting team on budgeting, forecasting, and profitability
Support pricing, scoping, and revenue planning for sustainable growth
Oversee vendor contracts, office operations, and financial controls
Systems, Tools & Process Improvement
Evaluate and enhance the agency’s operational tools and documentation practices
Introduce clear, scalable processes as needed
Lead operational planning cycles, including monthly reviews and quarterly planning
Serve as a strategic partner to the Co-CEOs, providing insight, foresight, and a calm, clear operational voice
Help operationalize the agency’s growth strategy, including hiring, service expansion, and New York leadership
Support new business operations and ensure smooth onboarding for new clients
Bring high energy, problem-solving instincts, and a commitment to building the next chapter of The Brand Guild
What You Bring:
12 years of experience managing operations for a mid-sized agency or comparable organization
A deep understanding of the day-to-day realities of client service, resourcing, project workflows, and cross-department collaboration.
Strong initiative with the ability to self-manage, prioritize, and drive long-term planning
Outstanding communication skills and ability to work cross-functionally
Demonstrated ability to think strategically, manage complexity, and implement systems
Expertise with financial documents, forecasting principles, and margin management
A passion for growth, innovation, and scaling teams in a fast-paced environment
Why You’ll Love Working Here:
Our employee-centric company culture.
We’re a passionate, hardworking, supportive, and empathetic team who takes every opportunity we can to recognize and reward great work. Our commitment to our employees is reflected in everything we do—from our interest-based Slack channels and team engagement events to our focus on work/life boundaries and building a diverse and inclusive environment.
Our focus on employee growth.
At The Brand Guild, every team member deserves a clear path to growth. We offer an annual professional development stipend and access to training and educational opportunities.
We offer fully paid medical, dental, and vision insurance; flexible spending accounts (FSA); commuter benefits; disability insurance; life insurance; and a 401(k) with company match.
Our focus on rest & renewal.
We offer a comprehensive PTO package (including vacation, sick leave, mental health days, religious observance, bereavement, miscarriage leave, jury duty, volunteering and Summer Fridays) as well as generous paid family leave.
We operate in a hybrid model (3 days/week in office) that gives our teams flexibility to work where they are most effective.
Our amazing roster of clients.
We partner with purpose-driven brands who have a clear mission, and we share their passion for the work.
Seniority level:
Executive
Employment type:
Full-time
Job function:
Accounting/Auditing, General Business, and Administrative
Industries:
Public Relations and Communications Services and Marketing Services
#J-18808-Ljbffr
Vice President of Operations
to lead and elevate the agency’s operational infrastructure during a period of exciting growth. The ideal candidate will have a minimum of 12 years of relevant experience, ideally within a mid-sized agency or professional services environment.
The VP of Operations oversees the functions that keep the agency running efficiently and strategically — including people operations, workflow, financial planning support, office management, and operational systems across our New York and Washington, DC offices. This role is at the center of how we scale our talent, optimize our teams, and ensure we deliver high-caliber work in a sustainable, profitable way.
Reporting to the Co-CEO, this leader must bring a growth mindset, strong operational instincts, a passion for building systems, and an entrepreneurial spirit. The VP of Operations will partner closely with senior leadership across PR, Creative, Marketing, and Events to ensure our teams have the clarity, structure, and support needed to do their best work.
This is a hybrid position based in our Washington, DC office.
Who You Are:
A strategic operator who can see the big picture but isn’t afraid to dive into the details to make things work
Calm under pressure with a steady, solutions-first mindset—someone who thrives in fast-paced, client driven environments
A systems thinker who naturally identifies patterns, inefficiencies, and opportunities to build better workflows
An exceptional collaborator who builds trust quickly with cross-functional leads and knows how to bring teams together
Data-driven and financially savvy, able to tie operational decisions to margin impact, forecasting, and agency performance
A clear, empathetic communicator who can align teams around change, set expectations, and hold people accountable without friction.
Comfortable with ambiguity and skilled at bringing clarity and process to growing organizations
A culture builder who values transparency, inclusivity, and continuous improvement—and knows how to scale culture thoughtfully as the agency grows.
Proactive and action-oriented, always anticipating needs, eliminating bottlenecks, and pushing the organization forward
What You’ll Do:
Operational Leadership & Cross-Agency Alignment
Create the operational foundation (tools, processes, staffing models, communication rhythms) that supports sustainable growth across offices and departments
Partner with senior leadership to streamline workflows and improve cross-team integration.
Establish scalable systems, rhythms, and operating practices that support the agency’s next chapter.
People Operations & Culture
Oversee the HR function, as a proactive, development-focused partner
Strengthen onboarding, performance processes, and internal communication
Champion a people-first inclusive culture grounded in transparency, accountability, and trust
Staffing, Resourcing & Workflow Optimization
Ensure smart staffing models that improve efficiency while ensuring excellent output
Oversee capacity planning, scheduling, and workflow coordination
Implement processes that support better new client kickoffs, cross-team collaboration, resource alignment, and team structures
Financial Operations & Planning
Partner with accounting team on budgeting, forecasting, and profitability
Support pricing, scoping, and revenue planning for sustainable growth
Oversee vendor contracts, office operations, and financial controls
Systems, Tools & Process Improvement
Evaluate and enhance the agency’s operational tools and documentation practices
Introduce clear, scalable processes as needed
Lead operational planning cycles, including monthly reviews and quarterly planning
Serve as a strategic partner to the Co-CEOs, providing insight, foresight, and a calm, clear operational voice
Help operationalize the agency’s growth strategy, including hiring, service expansion, and New York leadership
Support new business operations and ensure smooth onboarding for new clients
Bring high energy, problem-solving instincts, and a commitment to building the next chapter of The Brand Guild
What You Bring:
12 years of experience managing operations for a mid-sized agency or comparable organization
A deep understanding of the day-to-day realities of client service, resourcing, project workflows, and cross-department collaboration.
Strong initiative with the ability to self-manage, prioritize, and drive long-term planning
Outstanding communication skills and ability to work cross-functionally
Demonstrated ability to think strategically, manage complexity, and implement systems
Expertise with financial documents, forecasting principles, and margin management
A passion for growth, innovation, and scaling teams in a fast-paced environment
Why You’ll Love Working Here:
Our employee-centric company culture.
We’re a passionate, hardworking, supportive, and empathetic team who takes every opportunity we can to recognize and reward great work. Our commitment to our employees is reflected in everything we do—from our interest-based Slack channels and team engagement events to our focus on work/life boundaries and building a diverse and inclusive environment.
Our focus on employee growth.
At The Brand Guild, every team member deserves a clear path to growth. We offer an annual professional development stipend and access to training and educational opportunities.
We offer fully paid medical, dental, and vision insurance; flexible spending accounts (FSA); commuter benefits; disability insurance; life insurance; and a 401(k) with company match.
Our focus on rest & renewal.
We offer a comprehensive PTO package (including vacation, sick leave, mental health days, religious observance, bereavement, miscarriage leave, jury duty, volunteering and Summer Fridays) as well as generous paid family leave.
We operate in a hybrid model (3 days/week in office) that gives our teams flexibility to work where they are most effective.
Our amazing roster of clients.
We partner with purpose-driven brands who have a clear mission, and we share their passion for the work.
Seniority level:
Executive
Employment type:
Full-time
Job function:
Accounting/Auditing, General Business, and Administrative
Industries:
Public Relations and Communications Services and Marketing Services
#J-18808-Ljbffr