Senior PM, Conversational AI Quality & Metrics

A leading communication platform is seeking a Senior Product Manager for Conversational AI Evaluation and Quality in San Jose, California. This role involves defining the analytics for the Zoom Virtual Agent, leading development of evaluation engines, and working with cross-functional teams to improve contact center experience. The ideal candidate has significant product management experience in AI, data science, and an understanding of key contact center metrics. #J-18808-Ljbffr